Excellent app. Easy to use and lots of great options to allow you to configure it to work for your scenario.
Diecast Model Centre
We've tried a few other returns apps in the past and had given up on using any until we came across Clicksit which is far and away better than anything we have used before. Right from the start, the experience has been first-class, the only app developer to phone us up after installing the app to see if we needed help setting it up. As it turns out, we didn't as following the support documents and video guides make what looks like a daunting task, an absolute doddle and with plenty of customisable options, it's easy to tailor the app to your needs. And, once you've finished setting up, you can fully test it as both the merchant and the customer to gain a full understanding of how it works. Once up and running, returns are a breeze. It used to take us ages processing returns, sending out emails, buying labels and emailing them to customers and just trying to track them; totally inefficient and unprofessional. Now our returns are handled efficiently and professionally with the whole returns process from request through to refund handled solely within the app itself. The system generated Collect+ labels may not be the cheapest, but as you are only charged when they are actually used, it cuts out the waste of sending pre-paid labels to customers who ultimately don't complete their return. Easily merits 5-stars.
dogs lead shop and more
It made returns easy to handle, for the customer and for me - easy to install and use, I am very happy!
Peyton & Tyler
We were unaware of this app until we were contacted by one of their team, Jodie. Jodie was fantastic in explaining the app and providing a demo. She was on hand to provide after installation support. The app itself is very slick, blends into our own website and interface, making it comparable to some of the returns platform featured by high street brands. It has elevated our brand as one customers can trust. Top marks to the team and Jodie in particular.
This app has simplified everything about returns for my new online store, and given it a professional look.
The clicksit team was promt enough to resolve the issue very quickly . The service has been working smoothly till date apart from few tech glitches which were resolved quickly .
Great so far - would definitely recommend. New features added regularly and makes managing and tracking returns a lot easier. Now, if people just knew what their bed size was before they ordered, that would really help our business.
This has really streamlined our returns process and I no longer have to track in excel. Thanks for making such a useful app for small businesses! I have an online clothing store for fuller bust women and naturally we get quite a few returns so it's useful to have an app to process it and keep on top of inventory.
If you want to offer a painless and friendly returns process to your customers, then look no further. The returns process is completely automated. We pay for the returns simply because it offers a good customer retention policy to do so and offering this service on your website also helps the prospective customer trust your site and shows that you have taken the time to offer a seamless returns process . Just make sure you update your terms and conditions to reflect same. To summarise: Your returns process will be simple, effective and most importantly less time consuming for you and your customers.
Asian Suits Online
Hi I just want to say this app has been a life saver, my returns have never been more smooth, it is hassle free for the customer, my return rate has gone lower due to the confidence this provides.