The Prince Webshop
The app is very nice for customer communication around returns and easy to setup also language-wise, there is manual task involved in the actual return to stock and refund, but my customers are happy with the portal.
We have used this application to help us monitor and keep track of our returns. Originally we could not account or anticipate the number of returns we were getting, this app has allowed us to do this. It has also reduced the number of emails we were getting as it has automated the process somewhat.
I download and tried several other returns apps but this one was the best by far. It was simple to setup and very easy to use. What's best of all is the price of the app - FREE. There is a $9/month option which I may elect to use in the future but right the free version is meeting all my need to track my returns.
Impulse Boutique & Lumiere Collective
This app is perfect for a basic return system that customers can initiate on the website, it only takes a couple of clicks to approve or reject returns and effectively communicate with your customers on the status of their return. The customisable return page and email are fantastic!
I had one tech issue and Thomas in customer support fixed it within 24 hours for me. Great app - highly recommend for a simple, free returns system.
WRDS & WSDM
This app is perfect for my requirements. I found the set up really straight forward and the customisation really simple and stress free. I had a concern about a technical issue that I couldn't figure out, so I reached out to customer services and they were prompt to reply quickly resolving the issue. That for me is the icing on the cake!
Does what it should. Nice portal for our customers, easy to install and use and organizes all our returns!
My only wish would be a "refund by one click" function, which really refunds via shopify and not just marks the order in the app as refunded :)
Great app, integrates well with shopify and just works. Tom has been great with communications for support and Q&A. Recommended App.
Cool app. It provides a custom page which we can integrate to our shop and process return from there. It would be better if you could provide API for accessing your app so that we can program automatic transfer of return request to Amazon MCF. OR, can you add a feature in the app so that we can connect to our amazon merchant account and automatically process returns from there.
Swagger & Swoon
Clicksit Returns has massively simplified our returns process and reduced customer support time. It's simple to set up and really easy for us and our customers to follow. Great app, thank you!
Otto + Ivy
Fab app... easy, straightforward to use and very customisable without coding. Staff are very responsive if you need help. Customers appreciate the ease of use.