Clicksit Return Centre

Automated Returns, Labels, Branded Portal, Refunds & Exchanges

Plano gratuito disponível. Avaliação gratuita de 14 dias.

Seção de chaves-valor

Return Labels

Have USPS, Collect+ or InPost labels automatically sent to your customers and benefit from competitive shipping rates.

Branded Returns Portal

Let your customers request returns in seconds from a self-serve portal, all in your branding.

Refunds & Exchanges

Streamline your refund process and automatically create a new order for exchanges.

Clicksit Return Centre

Clicksit Return Centre

About Clicksit Return Centre

Clicksit, part of Sorted (sorted.com), is an automated returns management app for Shopify and Shopify Plus users with a free plan available.

The app includes:

Returns management dashboard

Control and automate all of your returns management. From setting your return rules and windows to tracking progress and getting key insights. You’ll always know exactly where each return is.

Branded returns portal

Let your customers request returns in seconds, on a branded self-serve portal on your domain – whether they are returning one item or many (no coding required!). You can use our standard returns policy or your own.

The portal is set up instantly on yourdomain.com/a/returns. All your customers need is either their email or mobile number to start their return.

Notifications

Branded customisable email notifications for your customers and progress updates for you and your team to keep everyone in the loop.

Return labels

Choose from USPS or Collect+ competitive shipping rates or use your own carriers for InPost. Labels are automatically generated and sent straight to your customers, who have 1000’s of convenient drop-off locations to choose from. Alternatively, upload your own labels.

You decide who pays for the return – whether you want to offer free returns, share the cost with your customers, or even have your customers pay for the full return.

To use our labels and benefit from our competitive rates you need to be signed up for either our Silver, Gold, Platinum or Enterprise* (POA*) plan.

Our current rates are:

· Collect+ £4.60

· USPS from $3.40

· InPost (use your own accounts)

Refunds & Exchanges

Save time processing refunds. Whether you want to refund the original payment method, apply store credit, or allow customers to select their exchange items during the return process and automatically create a new order.

And lots more!

Why install Clicksit returns centre

Easy Set-Up

  1. Install by clicking ‘Add App’

  2. Use our standard return policy text or update with your own

  3. Provide a link to your returns centre from your website

Support

If you have any issues our support team are on hand to help you out 7 days a week 9 am-5 pm GMT :)

5* Returns Experience

With Clicksit you can give your customers a 5* returns experience to retain revenue, drive customer loyalty and reduce customer service pressure.

Our free plan includes a branded returns portal, customer email notifications, retailer progress updates and a dashboard where you can manage your returns.

Data de lançamento

Clicksit Return Centre

Clicksit Return Centre

About Clicksit Return Centre

Clicksit, part of Sorted (sorted.com), is an automated returns management app for Shopify and Shopify Plus users with a free plan available.

The app includes:

Returns management dashboard

Control and automate all of your returns management. From setting your return rules and windows to tracking progress and getting key insights. You’ll always know exactly where each return is.

Branded returns portal

Let your customers request returns in seconds, on a branded self-serve portal on your domain – whether they are returning one item or many (no coding required!). You can use our standard returns policy or your own.

The portal is set up instantly on yourdomain.com/a/returns. All your customers need is either their email or mobile number to start their return.

Notifications

Branded customisable email notifications for your customers and progress updates for you and your team to keep everyone in the loop.

Return labels

Choose from USPS or Collect+ competitive shipping rates or use your own carriers for InPost. Labels are automatically generated and sent straight to your customers, who have 1000’s of convenient drop-off locations to choose from. Alternatively, upload your own labels.

You decide who pays for the return – whether you want to offer free returns, share the cost with your customers, or even have your customers pay for the full return.

To use our labels and benefit from our competitive rates you need to be signed up for either our Silver, Gold, Platinum or Enterprise* (POA*) plan.

Our current rates are:

· Collect+ £4.60

· USPS from $3.40

· InPost (use your own accounts)

Refunds & Exchanges

Save time processing refunds. Whether you want to refund the original payment method, apply store credit, or allow customers to select their exchange items during the return process and automatically create a new order.

And lots more!

Why install Clicksit returns centre

Easy Set-Up

  1. Install by clicking ‘Add App’

  2. Use our standard return policy text or update with your own

  3. Provide a link to your returns centre from your website

Support

If you have any issues our support team are on hand to help you out 7 days a week 9 am-5 pm GMT :)

5* Returns Experience

With Clicksit you can give your customers a 5* returns experience to retain revenue, drive customer loyalty and reduce customer service pressure.

Our free plan includes a branded returns portal, customer email notifications, retailer progress updates and a dashboard where you can manage your returns.

Data de lançamento

Preço Avaliação gratuita de 14 dias

Ver todas as opções de preço

Free

Grátis

  • 20 returns a month
  • Return requests
  • Customisable portal
  • Premade policy
  • Returns reason visibility
  • Customer & retailer email updates
  • & more

Silver

$20/mês

  • 100 returns a month
  • All features in Free
  • Competitive USPS & Collect+ labels
  • Auto label generation
  • Set return window
  • Translation
  • & more

Gold

$50/mês

  • 300 returns a month
  • All features in Free, Silver
  • Return image upload
  • Return rules
  • Auto 1 click refund
  • Auto exchanges
  • Store credit
  • & more

Platinum

$500/mês

  • 3500 returns per month
  • All features in Free, Silver, Gold
  • Portal styling assistance
  • 1 hour support response time
  • Tech support
  • & more

* Todas as cobranças são faturadas em USD.
** As cobranças recorrentes, inclusive as baseadas em uso ou mensais, são faturadas a cada 30 dias.

Avaliações

4.6 de 5 estrelas

A avaliação geral reflete o estado atual do app. Embora considere todas as avaliações do app, ela prioriza as mais recentes.

  • 5 de 5 estrelas
    87% das avaliações são de 5 estrelas
  • 4 de 5 estrelas
    9% das avaliações são de 4 estrelas
  • 3 de 5 estrelas
    1% das avaliações são de 3 estrelas
  • 2 de 5 estrelas
    0% das avaliações são de 2 estrelas
    0
  • 1 de 5 estrelas
    3% das avaliações são de 1 estrelas

Pretty Pickled

I'm looking for an app that will ultimately save me time and I don't believe this will do that. There aren't enough email options (e.g. a separate automated email for an exchange vs a return) and so when I tested the app as a pretend customer I was left in the lurch not knowing if my exchange request had been acknowledged/ would be sent out to me. This won't save me time as I'd still have to communicate with the customer separately. It also looks a little clunky.

Resposta do desenvolvedor

16 de maio de 2022

Hi,

Hope you're well and thanks for the review.
We do have email templates available within the app that you can send out to a customer at any time, you can also free type these emails but we suggest having templates pre-made ready to go to save you time.
I feel that a demo with our team will help resolve and clear up the issues above.
Please reach out so we can assist.

Thanks,
Clicksit Support

Roadskin

We have been using the Clicksit App with our sister Shopify site for a couple of years now and didn't hesitate to sign up again for our Roadskin website. the App is SUPER easy to use and the support is fantastic. Wholeheartedly recommend

World Athletics

Really simple installation process and the support team are amazing. Quick responses with any issues sorted out the same day. Couldn't recommend clicksit enough to anyone looking for a really smooth and simple returns process.

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