Clicksit Return Centre

About Clicksit Return Centre

Clicksit, part of Sorted (sorted.com), is an automated returns management app for Shopify and Shopify Plus users with a free plan available.

The app includes:

Returns management dashboard

Control and automate all of your returns management. From setting your return rules and windows to tracking progress and getting key insights. You’ll always know exactly where each return is.

Branded returns portal

Let your customers request returns in seconds, on a branded self-serve portal on your domain – whether they are returning one item or many (no coding required!). You can use our standard returns policy or your own.

The portal is set up instantly on yourdomain.com/a/returns. All your customers need is either their email or mobile number to start their return.

Notifications

Branded customisable email notifications for your customers and progress updates for you and your team to keep everyone in the loop.

Return labels

Choose from USPS or Collect+ competitive shipping rates or use your own carriers for InPost. Labels are automatically generated and sent straight to your customers, who have 1000’s of convenient drop-off locations to choose from. Alternatively, upload your own labels.

You decide who pays for the return – whether you want to offer free returns, share the cost with your customers, or even have your customers pay for the full return.

To use our labels and benefit from our competitive rates you need to be signed up for either our Silver, Gold, Platinum or Enterprise* (POA*) plan.

Our current rates are:

· Collect+ £4.60

· USPS from $3.40

· InPost (use your own accounts)

Refunds & Exchanges

Save time processing refunds. Whether you want to refund the original payment method, apply store credit, or allow customers to select their exchange items during the return process and automatically create a new order.

And lots more!

Why install Clicksit returns centre

Easy Set-Up

1. Install by clicking ‘Add App’

2. Use our standard return policy text or update with your own

3. Provide a link to your returns centre from your website

Support

If you have any issues our support team are on hand to help you out 7 days a week 9 am-5 pm GMT :)

5* Returns Experience

With Clicksit you can give your customers a 5* returns experience to retain revenue, drive customer loyalty and reduce customer service pressure.

Our free plan includes a branded returns portal, customer email notifications, retailer progress updates and a dashboard where you can manage your returns.