Sorted Returns Center

Automated Returns, Labels, Branded Portal, Refunds & Exchanges

  • Popular with businesses in the United States

Free plan available. 14-day free trial.

Key values section

Return Labels

Have USPS, Collect+ or InPost labels automatically sent to your customers and benefit from competitive shipping rates.

Branded Returns Portal

Let your customers request returns in seconds from a self-serve portal, all in your branding.

Refunds & Exchanges

Streamline your refund process and automatically create a new order for exchanges.

Sorted Returns Center

Sorted Returns Center

About Sorted Returns Center (previously Clicksit)

Sorted Returns Center (previously Clicksit Returns Center), is an automated returns management app for Shopify and Shopify Plus users with a free plan available.

The app includes:

Returns management dashboard

Control and automate all of your returns management. From setting your return rules and windows to tracking progress and getting key insights. You’ll always know exactly where each return is.

Branded returns portal

Let your customers request returns in seconds, on a branded self-serve portal on your domain – whether they are returning one item or many (no coding required!). You can use our standard returns policy or your own.

The portal is set up instantly on yourdomain.com/a/returns. All your customers need is either their email or mobile number to start their return.

Notifications

Branded customisable email notifications for your customers and progress updates for you and your team to keep everyone in the loop.

Returns labels

Choose from USPS or Collect+ competitive shipping rates or use your own carriers for InPost. Labels are automatically generated and sent straight to your customers, who have 1000’s of convenient drop-off locations to choose from. Alternatively, upload your own labels.

You decide who pays for the return – whether you want to offer free returns, share the cost with your customers, or even have your customers pay for the full return.

To use our labels and benefit from our competitive rates you need to be signed up for either our Silver, Gold, Platinum or Enterprise* (POA*) plan.

Our current rates are:

· Collect+ £4.60

· USPS from $3.40

· InPost (use your own accounts)

Refunds & Exchanges

Save time processing refunds. Whether you want to refund the original payment method, apply store credit, or allow customers to select their exchange items during the return process and automatically create a new order.

And lots more!

Why install Sorted Returns Center?

Easy Set-Up

  1. Install by clicking ‘Add App’

  2. Use our standard return policy text or update with your own

  3. Provide a link to your returns center from your website

Support

If you have any issues our support team is on hand to help you out 7 days a week 9 am-5 pm GMT :)

5* Returns Experience

With Sorted you can give your customers a 5* returns experience to retain revenue, drive customer loyalty and reduce customer service pressure.

Our free plan includes a branded returns portal, customer email notifications, retailer progress updates and a dashboard where you can manage your returns.

Launch date

Sorted Returns Center

Sorted Returns Center

About Sorted Returns Center (previously Clicksit)

Sorted Returns Center (previously Clicksit Returns Center), is an automated returns management app for Shopify and Shopify Plus users with a free plan available.

The app includes:

Returns management dashboard

Control and automate all of your returns management. From setting your return rules and windows to tracking progress and getting key insights. You’ll always know exactly where each return is.

Branded returns portal

Let your customers request returns in seconds, on a branded self-serve portal on your domain – whether they are returning one item or many (no coding required!). You can use our standard returns policy or your own.

The portal is set up instantly on yourdomain.com/a/returns. All your customers need is either their email or mobile number to start their return.

Notifications

Branded customisable email notifications for your customers and progress updates for you and your team to keep everyone in the loop.

Returns labels

Choose from USPS or Collect+ competitive shipping rates or use your own carriers for InPost. Labels are automatically generated and sent straight to your customers, who have 1000’s of convenient drop-off locations to choose from. Alternatively, upload your own labels.

You decide who pays for the return – whether you want to offer free returns, share the cost with your customers, or even have your customers pay for the full return.

To use our labels and benefit from our competitive rates you need to be signed up for either our Silver, Gold, Platinum or Enterprise* (POA*) plan.

Our current rates are:

· Collect+ £4.60

· USPS from $3.40

· InPost (use your own accounts)

Refunds & Exchanges

Save time processing refunds. Whether you want to refund the original payment method, apply store credit, or allow customers to select their exchange items during the return process and automatically create a new order.

And lots more!

Why install Sorted Returns Center?

Easy Set-Up

  1. Install by clicking ‘Add App’

  2. Use our standard return policy text or update with your own

  3. Provide a link to your returns center from your website

Support

If you have any issues our support team is on hand to help you out 7 days a week 9 am-5 pm GMT :)

5* Returns Experience

With Sorted you can give your customers a 5* returns experience to retain revenue, drive customer loyalty and reduce customer service pressure.

Our free plan includes a branded returns portal, customer email notifications, retailer progress updates and a dashboard where you can manage your returns.

Launch date

Pricing 14-day free trial

See all pricing options

Free

Free

  • 20 returns a month
  • Return requests
  • Customisable portal
  • Premade policy
  • Returns reason visibility
  • Customer & retailer email updates
  • & more

Silver

$20/month

  • 100 returns a month
  • All features in Free
  • Competitive USPS & Collect+ labels
  • Auto label generation
  • Set return window
  • Translation
  • & more

Gold

$50/month

  • 300 returns a month
  • All features in Free, Silver
  • Return image upload
  • Return rules
  • Auto 1 click refund
  • Auto exchanges
  • Store credit
  • & more

Platinum

$500/month

  • 3500 returns per month
  • All features in Free, Silver, Gold
  • Portal styling assistance
  • 1 hour support response time
  • Tech support
  • & more

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Reviews

4.6 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    87% of ratings are 5 stars
  • 4 of 5 stars
    9% of ratings are 4 stars
  • 3 of 5 stars
    1% of ratings are 3 stars
  • 2 of 5 stars
    0% of ratings are 2 stars
    0
  • 1 of 5 stars
    3% of ratings are 1 stars

Pretty Pickled

Location United Kingdom

I'm looking for an app that will ultimately save me time and I don't believe this will do that. There aren't enough email options (e.g. a separate automated email for an exchange vs a return) and so when I tested the app as a pretend customer I was left in the lurch not knowing if my exchange request had been acknowledged/ would be sent out to me. This won't save me time as I'd still have to communicate with the customer separately. It also looks a little clunky.

Developer reply

May 16, 2022

Hi,

Hope you're well and thanks for the review.
We do have email templates available within the app that you can send out to a customer at any time, you can also free type these emails but we suggest having templates pre-made ready to go to save you time.
I feel that a demo with our team will help resolve and clear up the issues above.
Please reach out so we can assist.

Thanks,
Clicksit Support

Roadskin

Location United Kingdom

We have been using the Clicksit App with our sister Shopify site for a couple of years now and didn't hesitate to sign up again for our Roadskin website. the App is SUPER easy to use and the support is fantastic. Wholeheartedly recommend

World Athletics

Really simple installation process and the support team are amazing. Quick responses with any issues sorted out the same day. Couldn't recommend clicksit enough to anyone looking for a really smooth and simple returns process.

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