XCloud Search & Product Filter
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To activate the app, an upfront payment is required—which felt uncomfortably enforced. While setup is straightforward when using the default configuration, customizing the left sidebar proved unnecessarily complex. Additionally, real-time support was unavailable; the only contact option offered was email, which slowed resolution. Horrible support
Thank you for your feedback, JewelHub.
We’d like to clarify that no upfront payment is required to use our app. Upon installation, we provide a 14-day free trial, and you are not charged unless you continue past the trial period — this is standard practice among many Shopify apps.
Regarding support, we did not receive any message from your store during your trial. Our support team is always available via email, and we’re happy to assist with customizations like adding filters to the left sidebar, tailored to any theme.
If you decide to give the app another try, we’d be glad to assist with setup and ensure everything works as expected.
This app doesn't work, it's a scam. It doesn't crawl the site at all, it only shows quick suggestions that are totally inaccurate.
We are sorry you've experienced issues with our app. Instant Search & Smart Filters is trusted by many merchants and we do our best to deliver the best experience to everyone.
We were constantly trying to contact you in order to find out what exactly was wrong, but haven't got a response.
We'd still be happy to help if you decide to reinstall the app.
It's too expensive, I don't recommend. Should be cheaper and useful , I'm still looking for the best one if someone recommends letting me know please. Thank you so much...
Hi, thank you for reaching out! Our app is easily the most affordable and cost-effective combined search and filter solution for Shopify. And this is proved with hundreds of reviews of our happy customers.
Probably, you didn't take a chance to really test our app within 1 minute that you were using it before uninstalling it. That's surely no problem as we provide free installation support to make sure our app works best with your store!
Just reply back to us and we'll help you get a seamless, effective and affordable solution to improve the search & filter experience for your customers.
Cheers,
This app has only one job and it can't do it properly. By default, filters that already exist add new tags automatically, fact that it's not explained anywhere. However, if you create a new tag filter from scratch it won't do that (also not mentioned anywhere). You will go crazy not understanding why certain filters just reselect all tags out of nowhere. In addition to this, the UX is atrocious. When you edit a filter there is no "save" button, so whatever you did it's done. If you add too many collections to the filter where it should appear you can't see all of them, so you will need to remember them instead (absolutely great if you onboard someone new in the company and they can't see this, yay!). The more I use this app the more I feel it's really badly done. Also, customer service was kind of arrogant.
Hi,
Thank you for taking the time to provide the feedback.
We are glad to see that you are still using our app despite the challenges you experienced. We will take your feedback into consideration as we continue to improve our app and provide the best possible user experience.
We understand that technology can be frustrating at times, but it's important to communicate in a constructive and respectful manner. We provided a solution to your issue in the first response, it's a pity that you've chosen to react labeling our response as "appalling" and then "arrogant".
Our team is always here to support you. If you have any questions or need help with the app, please feel free to contact us at any time.
no se como se usa, dure 3 horas y no di, muy mala aplicacion al no explicar como se hace, q mal, lastima
We've already tried to contact you via email and here again, we would like to offer our help in solving any difficulties related to our app. Please get back to us and allow us to learn from your feedback so that we can improve.
We're always around to help solve any issues in no time!
