Avis (40)

Note globale
3,4
Nombre d’avis par note
  • 65 % des avis sont des avis à 5 étoiles
  • 10 % des avis sont des avis à 4 étoiles
  • 0 % des avis sont des avis à 3 étoiles
  • 8 % des avis sont des avis à 2 étoiles
  • 18 % des avis sont des avis à 1 étoiles
12 décembre 2018

This app is visionary. A real game changer. Setup is painless and the support team is extremely responsive and supportive. You should definitely try this app if you sell high ticket items. I'm glad to finally see a product protection service built for the Shopify community. I WILL update this review post-launch.

Vidlogix
États-Unis
2 mois d’utilisation de l’application
Modifié le 25 janvier 2022

***Update review - thank you for working things out. Highly recommended app for protection plan - good user-friendly interface.

Eagle Eyes Optics
États-Unis
Environ 2 ans d’utilisation de l’application
Cover Genius a répondu 24 janvier 2022

Hi Eagle Eyes, Our sincere apologies for the delay. The person you were working with is no longer with Clyde, and we are sorry to hear that his auto-email didn't work. I see ...

13 juin 2022

I've been requesting help for over a year, at least 3 or 4 times, and can never get a reply. I just need someone from customer service to email me and help me get things configured correctly.

Electric Zip
États-Unis
Plus de 2 ans d’utilisation de l’application
Cover Genius a répondu 27 juin 2022

We want to reassure you that we are committed to meeting your expectations and solving your challenges, and we apologize for your poor experience.

We attempted to reach you ...

Modifié le 24 octobre 2020

They not accepting new accounts for 60 months something i didn't heard until I contacted support. I literally had this app for a while and nothing showing on my products still. Im sure 6 months for me already pass.

Canine's World
États-Unis
11 mois d’utilisation de l’application
Cover Genius a répondu 16 février 2021

At Clyde, we take feedback very seriously. Clyde has invested improvements to ensure we provide efficient access to our team and proactive support. All merchants now receive ...

27 octobre 2019

They don't provide a UI to directly download invoices for bookkeeping.
my emails for invoices ended up ignored without answers.
I ended up removing the app since I can't continue with this low-quality support.

Carbon Fiber 365
Allemagne
6 mois d’utilisation de l’application
Cover Genius a répondu 28 octobre 2019

At Clyde, we take feedback very seriously. Clyde has invested improvements to ensure we provide efficient access to support agents by contacting support@joinclyde.com, with a ...

28 août 2018

This app is the best! Easy to integrate, white label and deploy on your store. Competitive pricing on warranty options seamlessly integrates into your check out process and an application that is essential for what we sell!

Broome And Greene
États-Unis
17 jours d’utilisation de l’application
21 juillet 2022

I think Clyde has one of the most promising warranty management plug-in. However, at the moment I am frustrated with the apps because of these reasons in order of sequence:- 1. (Poor customer service) The support team is not responsive at all. I sent 5 emails at 3 different times and none of them were replied unless when I change my password which usually done by a bot. 2. Clyde is only available ...

lilimolly
Royaume-Uni
10 jours d’utilisation de l’application
Cover Genius a répondu 26 juillet 2022

Thank you for your feedback and sorry to hear that things are not going as you expected — that doesn't sound like us! Based on a quick review of your account history, it ...

27 juin 2020

they aren't accepting new accounts for 6 months. Something they don't tell you unless you reach out to the support team after wasting hours of your time trying to install and integrate the app.

JettyGemTrust
États-Unis
3 jours d’utilisation de l’application
Cover Genius a répondu 16 février 2021

At Clyde, we take feedback very seriously. Clyde has invested improvements to ensure we provide efficient access to our team and proactive support. All merchants now receive ...

25 août 2019

I really wanted to offer extended warranty for my products. Unfortunately, it was not a match made in heaven. Given my lower price point for the niche and focusing only on mobile audience market, as soon as I launched, my conversion dropped completely and upon deleting the product, the sales picked up again. YMMV. Personally, I always purchase these warranties and benefited from it. But my target ...

GravityDock
États-Unis
2 jours d’utilisation de l’application
13 avril 2023

It's just trash. I am building a drop shipping furniture store and whoever they are sent me a reply saying that I am not a good fit. TRASH!!!

bazaarmart.net
États-Unis
Environ 3 heures d’utilisation de l’application