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This app is amazing, I have never downloaded an app that has integrated so quick and easy to my shopify store. The support is amazing and the Clyde team goes above and beyond to help :)
We love to hear this, Lifestyle Vivid! We're looking forward to continuing this awesome partnership.
We are really happy to work with Clyde. The setup was easy. the support is great. the people are nice. Most importantly, we are very happy to offer extended warranties to our valued customers!
Honestly, I am thoroughly impressed by Clyde. My products were approved in minutes. The app is very easy to use, looks fantastic, and their customer support is outstanding. The CEO himself called me to see how it was going! Just wow.
Top-notch customer service & product! The Clyde team worked closely with us to answer a variety of edge-case questions and get things setup. I've already recommended them to friends, and would be happy to do so in the future!
Clyde tech support answered my questions and made adjustments to my product page. Highly recommend..
Clyde has amazing customer support. They are great in responding any and all of our questions and the intergration of the app has been super easy and quick.
Great idea, with poor execution. The Clyde Shopify app does not work, customers get frustrated being unable to checkout when they try to purchase, help from Clyde is not technical and they do not test their implementation when assisting with setup. If their Shopify app worked, the service has a ton of promise. However, their support is to push you off on Shopify, who then redirects you to Clyde's nonexistent support. Hopefully they work on this and provide a better end-to-end solution.
At Clyde, we take feedback very seriously. Clyde has invested improvements to ensure we provide efficient access to support agents by contacting support@joinclyde.com, with a SLA response of 1 business day. We’re proud to now offer tailored support for our Shopify clients to ensure smoother implementations for our customers!
This app is visionary. A real game changer. Setup is painless and the support team is extremely responsive and supportive. You should definitely try this app if you sell high ticket items. I'm glad to finally see a product protection service built for the Shopify community. I WILL update this review post-launch.
I've been requesting help for over a year, at least 3 or 4 times, and can never get a reply. I just need someone from customer service to email me and help me get things configured correctly.
We want to reassure you that we are committed to meeting your expectations and solving your challenges, and we apologize for your poor experience.
We attempted to reach you on June 23 but have not yet received a response.
Please provide us with the best number at which to reach out by emailing support@joinclyde.com, and we are happy to schedule a call.
Sincerely,
Team Clyde
***Update review - thank you for working things out. Highly recommended app for protection plan - good user-friendly interface.
Hi Eagle Eyes, Our sincere apologies for the delay. The person you were working with is no longer with Clyde, and we are sorry to hear that his auto-email didn't work. I see that you reached out to our Merchant Support team and they were able to help you out right away, and then you had a call with Mia to discuss roadmaps. As we've expanded our support team, the best way to get in touch with us is support@joinclyde.com — we've got a quick turnaround with an SLA of 4 business hours!