Clyde | Warranty Platform , 35 則評價
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Honestly, I am thoroughly impressed by Clyde. My products were approved in minutes. The app is very easy to use, looks fantastic, and their customer support is outstanding. The CEO himself called me to see how it was going! Just wow.
Top-notch customer service & product! The Clyde team worked closely with us to answer a variety of edge-case questions and get things setup. I've already recommended them to friends, and would be happy to do so in the future!
Clyde tech support answered my questions and made adjustments to my product page. Highly recommend..
Clyde has amazing customer support. They are great in responding any and all of our questions and the intergration of the app has been super easy and quick.
This app is visionary. A real game changer. Setup is painless and the support team is extremely responsive and supportive. You should definitely try this app if you sell high ticket items. I'm glad to finally see a product protection service built for the Shopify community. I WILL update this review post-launch.
I've been requesting help for over a year, at least 3 or 4 times, and can never get a reply. I just need someone from customer service to email me and help me get things configured correctly.
We want to reassure you that we are committed to meeting your expectations and solving your challenges, and we apologize for your poor experience.
We attempted to reach you on June 23 but have not yet received a response.
Please provide us with the best number at which to reach out by emailing support@joinclyde.com, and we are happy to schedule a call.
Sincerely,
Team Clyde
***Update review - thank you for working things out. Highly recommended app for protection plan - good user-friendly interface.
Hi Eagle Eyes, Our sincere apologies for the delay. The person you were working with is no longer with Clyde, and we are sorry to hear that his auto-email didn't work. I see that you reached out to our Merchant Support team and they were able to help you out right away, and then you had a call with Mia to discuss roadmaps. As we've expanded our support team, the best way to get in touch with us is support@joinclyde.com — we've got a quick turnaround with an SLA of 4 business hours!
They not accepting new accounts for 60 months something i didn't heard until I contacted support. I literally had this app for a while and nothing showing on my products still. Im sure 6 months for me already pass.
At Clyde, we take feedback very seriously. Clyde has invested improvements to ensure we provide efficient access to our team and proactive support. All merchants now receive a personal follow-up from our Sales team within 1 business day after installation of our application to ensure eligibility and coverage compatibility. Have a question? Contact support@joinclyde.com today.
This app is the best! Easy to integrate, white label and deploy on your store. Competitive pricing on warranty options seamlessly integrates into your check out process and an application that is essential for what we sell!
They don't provide a UI to directly download invoices for bookkeeping.
my emails for invoices ended up ignored without answers.
I ended up removing the app since I can't continue with this low-quality support.
At Clyde, we take feedback very seriously. Clyde has invested improvements to ensure we provide efficient access to support agents by contacting support@joinclyde.com, with a SLA response of 1 business day. Our product is constantly evolving, and we now enable our retailers to automatically access their Invoices and Reconciliation files directly through our Dashboard.