Email Marketing by CM Commerce

Email Marketing by CM Commerce

by Campaign Monitor

Email Marketing Automation, Abandoned Cart, Reviews & Popups

4.6 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    89% of ratings are 5 stars
  • 4 of 5 stars
    6% of ratings are 4 stars
  • 3 of 5 stars
    1% of ratings are 3 stars
  • 2 of 5 stars
    1% of ratings are 2 stars
  • 1 of 5 stars
    3% of ratings are 1 stars

All reviews

21 - 30 of 36 reviews

ShapeSquade

Garbage! They want $70/moth for something you can set up for FREE with Klaviyo! I have used this service for 6 months and have about 8k orders and it gets me an extra $345 in revenue witch mean they made money not me! NO RECOMMEND!

Leluvaunu.fi

Be careful with this. Started immediately sending receipts (completely drafts) to my customers without my permission.

Supreme Online Deals

This app will suck because they will remove the receipt on the free plan. what a fu*kin greedy people.

Mookyboutique

The conversion rate is low of abandoned carts. Moreover they stopped all my campaigns and haven't informed me. I lost many sales because of that

Angora Boutique

I was using this app for years... Recently, they changed it to premium only which is fine, but never let me know they would delete all of my data including feedback data if I didn't switch over (I would have exported it had I known) I expressed my disappointment and they emailed me saying it would cost $100/hr to recover the data. LOL. You decide if you would like to work with these people, I have moved on.

Dalist

I wanted to like this app so bad but after the customer service I got I am completely and utterly disappointed!

My recommendation is, CHECK YOUR BILLING and the TIER they are charging you for!

Apparently the associate and according to her "part owner" said they recently changed their billing (who knew this happened?), quote her, "Our billing system looks at your average monthly orders considering all orders over 12 months." Really?
Note that they claimed on their site they charge for what "you actually use" at the end of the month. Which was not true. Their FAQs did not state any of what she was saying. She then let me know they charge at the beginning of the month now on this yearly average, which was no where explained on their website. She was glad I was able to identify this problem for them. Only after going back in forth with me and making some really "smart" rude comments about their billing system she then realized their wrong and finally agreed to refund.

I double tripled checked I was now on their FREE plan since I no longer have this as my main store and she AND shopify guaranteed me I was on the FREE PLAN.
Now forward 2 billing periods later, and over $140 dollars later they are still charging for a plan I don't use. I only realized Conversio was charging again because I went in to check my charges since they did not make sense (too high). I messaged the same lady and she said she had no idea why they (SHOPIFY) is charging but it's not them charging it's Shopify. Are you serious? The most unorganized and unprofessional company I've ever dealt with in Shopify. I am sad I experienced this with with them.
Would they run an honest (billing wise) company I would love to have used it for my other projects.

BOTTOM LINE FUTURE USERS: CHECK YOUR BILLING AND DON'T TRUST IF THE APP SAYS "FREE PLAN" THEY CHARGE EVEN IF YOU DON'T APPROVE CHARGES OR UPGRADES.

Coolsquishies

PLEASE BE AWARE!

You can't revert to the Free Plan at the end of your Trial.
We were automatically moved to the Premium Plan.

We won't endorse an App, that uses false claims.

Styleflaire

Been advised removing their free receipt service, very disappointing in such a useful app. Cannot currently justify paying for the premium package for this app so will no longer be using their services.

Hope this will remain as a free part to the app to encourage users to try out their services.

Past review:
Great app very useful tool to send out receipt easily!

Om Nutrition And Fitness Club

wrong information no any customer but charge $34

Buddhapants 2

Support is awful! They take days to respond. An app with all these features NEEDS to have a chat system.. The backend is really easy to use. NOT iOS friendly at all! Very expensive/ if you are not using all features. Not happy. Links are not working and no one has responded in 2 days