CM Commerce: Email Marketing , 1 142 avis
While this app is definitely less sophisticated than competitors for segmentation & overall functionality, our biggest issue is a clunky interface with limited customizability and TERRIBLE customer service. We've had many issues over the years, including products not syncing for our campaigns, campaign links not clicking through to site securely (despite being verified on CM's app), receipts randomly not sending, and several other issues on a smaller scale. We've given them ample opportunities to change and fix, having been with them from the beginning when it was Receiptful, through to Conversio, and finally now as Campaign Monitor, but their response times keep getting worse. We often won't hear back for 24-48 hours during week days, and it can take weeks (and in the product sync case - originally months) to fix for a problem that still resurfaces. Cannot recommend.
The app features are OK but the pricing structure is weird and is based on how many customers your store has had over its lifetime, not how many orders you are currently processing per month. Was very poor value for our store.
We also had a very bad experience of being overcharged as once they have your details they can change how much they charge you. I had to issue chargebacks to claw some of this money back as customer service was unresponsive
To top it off, when I cancelled my account they deleted all my review photos which took me 5 years to generate - seriously, WTF?
scam application it waste your time and stole your data than you get banned . all reviews are fake they push you to give review if you want activate your account . and if you don’t give them a good review you will get banned
I've been trying to reach their team for 2 months to help us with downloading our customers' reviews and they don't provide any answer. I wouldn't recommend it. Poor app. Really disappointing.
Got stuck setting up a domain. It's a hustle and there's no live chat for support. You just get a bot that will frustrate you more.
If you want a simplified newsletter, just use omni.
Their app malfunctioned and invoiced me for 6 months in a single day. They are said they can only refund my most recent subscription and that I will have to cancel my account.
I am not to happy with this app at the moment... We had the old app Campaign Monitor by CM Commerce and decided to upgrade to this their new app and it takes for ever to send out our newsletters or even test emails for workflows! The old app campaign monitor would send instantly and this app when we first started took 6 hours to send out 37,000 emails! They have upped our limit to the max that they can do but it still takes over an hour... We have reached out and they communicate through email but when asked for a meeting or a phone call they denied and can only contact through email. This is a very big inconvenience and we will probably be looking elsewhere for a new marketing app.
Hi there, I am sorry to hear about your experience. Would you please contact us here: https://help.commerce.campaignmonitor.com/s/contactsupport and we will be more than happy to help you.
Unless you are a coder do not choose this app. There are very few videos or how-to instructionals that work for this product. The only help is via email and you can get approximately 2 responses per day. If I could get it set up properly it would probably be amazing.
no reply from customer service. i have been spending hours trying to remove my house address from the emails that are sent out. very poor app
Hi there, we have tried to reach out and have no record of any request from this store (which appears to have closed down?). To get in touch please use our in app chat; our friendly support staff are there and waiting. Thanks. :)
The app works totally fine, however their customer service is the worst customer service ever. They helped me with the same issue before and removed the extra contacts that I uploaded from a different marketplace. Instead of helping, they keep arguing with me. They sent me an instruction with pictures but their links are not working. If you can handle the issues that you experience, that is fine. Go ahead and download, otherwise do not download it.