CM Commerce: Email Marketing

We have used this app for several years. Suddenly we are unable to send emails. We are told our domain is not verified. We have updated DNS settings to no avail. Customer support is terrible. Our last attempt at getting help took 5 days before they responded. We are looking for a new app to send email marketing.

It's exceptionally lazy customer service, and they aren't helpful in the least. Not to mention the product itself is constantly changing since the team seems a little lost on which direction to take. I've been a customer for years, and they won't bother helping with a fix that needs to happen because their tech is built in an odd way for shopify. DO NOT RECOMMEND. Use Klaviyo instead.

Update:

It is really annoying that we cant send out amended invoices. The app put the wrong credit card number on the invoice and we cannot fix it through receiptful!!!!!!!!!

We have had a chance to work with this app (and its developers) for a couple of weeks and hope to pass on some useful information that other users will appreciate. Our review hopefully will help you to understand what this ...

i couldn't even edit the email receipt template... and the support team wasn't really helpful

Doesn't work anymore, i got this message all the time when i want to connect
Whoops!
Something went wrong, we're sorry! Try refreshing this page first to see if that helps.
If not, you can go to the Conversio Home Page here, or if you need to contact us, send us an email and we'll look into it.

VERY BAD CUSTOMER SERVICE. IT HAS BEEN 6 DAYS AND THEY COULNDNT FIX MY PROBLEM. AND THEY DONT REPLY FOR LAST 3 DAYS!!

Terrible support, nothing was resolved in the time i demoed this app. Overpriced! They wanted to charge me $99 and up for 55 active clients even though i have 4k clients that im not considering CLIENTS there is no way to remove those clients. They will force syn all the clients from your shopify account and consider those ACTIVE CLIENTS even if they are spam accounts or not. They did not want to ...

So far not so good, nothing seems to work am I doing something wrong?
I am pretty sure I loaded it correctly

Complicated setup i order to use the Newsletter function. Having to add various data with your domain provider (and waiting up to 4 hours for it to work) is too complicated and time-consuming for most people/companies. Other apps work straight out of the box, so I hope Conversio will change this in the future. Until then, we'll go with another solution.

has a lot of mistake when you are trying to do your messages. specially the notification.