CM Commerce: Email Marketing , 1,146 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its automation features, including follow-up emails and abandoned cart reminders. They value its customizable options, unique discount codes, and product links in newsletters. The review and recommendation features have boosted sales and conversions for some merchants. Customer service is noted for its quick response, and the seamless Shopify integration is a plus. Merchants report increased repeat business, customer engagement, and site traffic. The app also offers professional-looking receipts.
Refine
-
By rating
I upgraded to Pro paid $250 and their "Custom" email template feature is a hook and crook scam. You cant customize crap. paid a fiverr designer for nothing. paid 250 for nothing. GIVE ME MY REFUND!
The conversion rate is low of abandoned carts. Moreover they stopped all my campaigns and haven't informed me. I lost many sales because of that
Difficult set up. Says $9/mo to start, added my cc then it said $79/mo for me due to 3221 subscribers. Not transparent about pricing up front. I'm not going to spend time setting up, customizing, etc. for 1 week free trial, then $79/mo. Can't afford it right now. Also received a condescending email after taking a few days to get back to it. Sucks because I've seen demos of this app and it looks fantastic.
Hi ModelSupplies, Thank you for your feedback. If you would like to discuss this further, we are happy to help. Just submit a case here: https://help.commerce.campaignmonitor.com/s/ and we will be more than happy to reach out as soon as we can.
WE USED MAILCHIMP FOR SO LONG ABOUT 3 YEARS WITHOUT ANY ISSUE!
TODAY IS OUR FIRST DAY TEST TO SEND TO ALL OUR SUBCRIBERS and THIS IS DISASTER!!
HERE IS THE MESSAGE YOU GET WHEN YOU USE CONVERSIO!!!!
Domain temporarily disabled
We disabled your domain temporarily because there was an issue with your emails. As a precautionary measure for your domain’s reputation, we have stopped all Newsletters and suspended access to this feature.
Please contact support so we can work with you to resolve this.
Very rude support, I asked them to use my mail list because people who have Abandoned Cart also checked "Receiver Promotion Offer" I got an answer from them that the Checkmark is not strong. I don't know how "strong" the checkmark should be, next email I received that they are going to delete my account, which I found very dangerous and rude. So sad I had a good opinion about them. Very disappointed. Do not use them because whatever they don't like they may delete you or lock your functions.
Thank you for your feedback and I’m terribly sorry to hear that you had a negative experience. We’ve reviewed your support tickets from last Friday and replied directly, and wanted to also reply here to further clarify the situation.
We'd like to note that no way did we threaten to cancel your account for you. You said “I lost the point use Conversio for my Marketing needs.” at which point we let you know how you could cancel if you wanted to (by deleting the app from Shopify). We apologize if this wasn’t clear, as we in no way intended to convey that we were going to cancel on your behalf. Your Conversio account has remained active.
Your initial ticket, where you mentioned no longer finding value in the platform, was concerning sending additional marketing email campaigns to people who had abandoned a cart with you but who had not officially opted into receive email marketing. This type of email campaign would be considered spam, because the individuals who have abandoned a cart, and never completed the purchase did not explicitly opt in to receive email marketing from you. Sending emails to people who haven’t consented to receiving them is against various email regulations and laws, and can also have a very negative impact on your sending reputation.
We’re more than happy to work with you on sending emails to your subscribers, and to further help you to optimize your account. You’re always welcome to reach out to our team directly at help@conversio.com
no reply from customer service. i have been spending hours trying to remove my house address from the emails that are sent out. very poor app
Hi there, we have tried to reach out and have no record of any request from this store (which appears to have closed down?). To get in touch please use our in app chat; our friendly support staff are there and waiting. Thanks. :)
Can't even send newsletters with this app. Staff is unwilling to help. Very disappointed. It looked like it had good potential as far as what it should be able to do, but I can't actually do anything with this app. Too bad. Guess I'll be going elsewhere.
Be careful with this. Started immediately sending receipts (completely drafts) to my customers without my permission.
PLEASE BE AWARE!
You can't revert to the Free Plan at the end of your Trial.
We were automatically moved to the Premium Plan.
We won't endorse an App, that uses false claims.
pricing is based on list of customer you have since the beggining. It doesnt make sense since its an email marketing app and a lot of customers do not accept marketing.
If I cant pay for an specific list of clients that I will use to send email marketing campaigns it donest make sense
Hi there!
Sorry about the confusion in this regard. We can definitely help you suppress the customers (new & old) that does not accept marketing as a way to reduce your billing and also to give you control over who you want to contact via Conversio.
If you send me an email on adiip@conversio.com, I'd be happy to help with this.
Cheers
Adii Pienaar
Founder