CM Commerce Email Marketing

CM Commerce Email Marketing

by Campaign Monitor

Email Marketing Automation, Reviews & Popups

4.6 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    89% of ratings are 5 stars
  • 4 of 5 stars
    5% of ratings are 4 stars
  • 3 of 5 stars
    1% of ratings are 3 stars
  • 2 of 5 stars
    1% of ratings are 2 stars
  • 1 of 5 stars
    3% of ratings are 1 stars

All reviews

1 - 10 of 33 reviews


The worst experiences ever! Very difficult to set up with unclear instructions. Worst customer services ever!!!


Difficult set up. Says $9/mo to start, added my cc then it said $79/mo for me due to 3221 subscribers. Not transparent about pricing up front. I'm not going to spend time setting up, customizing, etc. for 1 week free trial, then $79/mo. Can't afford it right now. Also received a condescending email after taking a few days to get back to it. Sucks because I've seen demos of this app and it looks fantastic.

Developer reply

February 25, 2021

Hi ModelSupplies, Thank you for your feedback. If you would like to discuss this further, we are happy to help. Just submit a case here: and we will be more than happy to reach out as soon as we can.


They make you pay 99 USD per month to send a limited amount of emails. And they don't have a button to cancel it worst app, not transparent charging back. thanks

I upgraded to Pro paid $250 and their "Custom" email template feature is a hook and crook scam. You cant customize crap. paid a fiverr designer for nothing. paid 250 for nothing. GIVE ME MY REFUND!

GNA Salon Services

Unless you are a coder do not choose this app. There are very few videos or how-to instructionals that work for this product. The only help is via email and you can get approximately 2 responses per day. If I could get it set up properly it would probably be amazing.

paw pals shop

trying to get hold of support but no one is coming back - i need to cancel - for an average email list - its over £100 - ridiculous

CaseBuddy USA

Don't get fooled by the cheap starting price. If your business grows this apps will costs you hundreds of dollars per month in no time. There are better and way cheaper options.

Developer reply

April 21, 2020

Hi Claus,

I've delayed replying to this review for a while, because I wanted your account to accumulate more data.

First off, CM Commerce is not unlike other email solutions that charges based on subscribers. If your # of subscribers grows, the impact of your email marketing grows and subsequently we charge you more.

I've checked your main account for your primary store and you have a 10x return in conversions compared to what you are spending on your email marketing. Considering there are few financial investments that has a 10x return in a single month, I'm optimistic about the value that we are creating.

If you need help optimizing your CM Commerce account for your secondary stores or new territories, we're here to help and would love to get you to a similar 10x (and more) return on all of your stores.


Founder @ CM Commerce

Tembo Climbing

There's some fake reviews in here for sure. They have terrible customer service. Raise a ticket and wait a week for someone to send a link to a FAQ.. We went back to using the native Shopify tools that seemed to work a lot better.

Swish Embassy

Great app before it was sold. The pricing has been tripled and no worthwhile features have been added. Despite using this product for 4 years we're moving on.

Totemo Kawaii Shop

Worst app we've ever used. Been with them since the start of our store - 3+ years ago and their prices keep increasing and increasing especially when their management decided to make the plan based on # of customers we have on our store, versus the usage of the app which is completely ridiculous and extortionist.

Plan went from $49 - $99 (decent for receipts and some followups) to over $350 at the time we deleted them off.

Not to mention the fact that they removed all free plans and with every move, no notice to us or probably any other customer.

Stay far away if your looking for receipts and followups, tons of alternative companies that aren't shady.

Developer reply

September 5, 2019

Hi Jay,

I'm sorry to hear that you feel that our pricing changes have not been communicated properly and that it isn't in-line with the improvements we've made to the product. I wanted to share a little bit of context though:

1. We first announced our pricing changes in June 2018 (with multiple emails). All of our customers were grandfathered on those plans and the initial plan was to have everyone switched by 30 June 2019. We however only made those final switches now.

2. As recently as mid-May, I emailed you directly from my personal email account about the changes. I also extended a discount and the opportunity to work with you to maximise the value you get from Conversio before the changes came into effect.

3. A quick look at your account historically shows that you earned ~$7 in additional revenue for every $1 you spent with Conversio. Even with the pricing increase, you would've still been ROI positive (something that is very important to us.)

4. Based on your mailing list size, I don't know of another solution that would've been more cost-efficient for you. I will also add that Conversio customers that uses most or all of our tools (thus simplifying their tech stack and consolidating all email-related marketing automation to Conversio) will always have a higher ROI.

If you're interested, we'd love to jump on a call and figure out how we can make both the pricing of your account and the implementation of the various tools work for you and your business. It has always been our primary goal to help our customers do profitable email marketing.

I'm available on if you want to discuss and explore this.


Adii Pienaar
Founder / CEO

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