CM Commerce: Email Marketing , 1,146 reviews

Overall rating
4.6
Counts per rating level
  • 87% of ratings are 5 stars
    998
  • 6% of ratings are 4 stars
    74
  • 2% of ratings are 3 stars
    19
  • 1% of ratings are 2 stars
    11
  • 4% of ratings are 1 stars
    44
What merchants think

Feedback submitted

Merchants appreciate this app for its automation features, including follow-up emails and abandoned cart reminders. They value its customizable options, unique discount codes, and product links in newsletters. The review and recommendation features have boosted sales and conversions for some merchants. Customer service is noted for its quick response, and the seamless Shopify integration is a plus. Merchants report increased repeat business, customer engagement, and site traffic. The app also offers professional-looking receipts.

February 27, 2017

We were going to use Conversio for the Product Reviews, Cart Abandon and Newsletter functions but were disappointed to learn from Conversio that the Receipts function is a must and not a function that can be switched off. If you want to avail of any of the other features you MUST use the Receipts function.

We currently use another app for all emails (including receipts) and the templates there are so much more professional looking than the Conversio template. It would be a big step back to use Conversio receipt designs now. I don't have the time (or probably knowledge) to edit the Conversio template enough to look like my current design. If that's even possible.

I did try the Conversio test email but it showed up incorrectly on my mobile which made it very difficult to read and understand. I sent Conversio a screenshot but they were unable to explain it. They told me they were looking into it but seemed to be unaware of this problem. Note to current Conversio users: it might be working fine on your device but some mobile customers of yours are probably experiencing the same issue as me which wouldn't reflect well on your business.

The option to send the test email to different emails isn't available so I couldn't check for the problems on other devices.

We don't display 'Taxes' at checkout or on receipts in my country and Conversio were unable to tell me if Taxes would display or not on our system.
We have a checkbox for Taxes in my current receipt app which we can simply uncheck. Conversio doesn't have the same level of user friendliness.

Why can't we just use the Product Reviews, Cart Abandon and the Newsletter functions!? I'm sure there are good parts to Conversio but we couldn't try them unless we used the poor quality Receipts, which we are not willing to do.

Customer service were quick to respond but couldn't help with any of the issues.

Tackle Town
Ireland
About 7 hours using the app
2
2