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Not reliable! First 3 orders went well. One item that I ordered was available from their app. After I ordered, I didn't hear anything back. After 2weeks, I had to check with them because it wasn't shipped. They don't respond fast either. They responded saying that the item I ordered is no longer there. Is anyone working there? They didn't inform if the product discontinues and showed still available in the app. So they refunded money to their app. I asked them to refund to my credit card. They never did. So I had to go through Dispute process with Paypal to get money back. Customer service is horrible, you can't rely on this vendor.
I've been going back and forth with their support. The app doesn't work. When you upload a personalized product all the input fields for the customers are missing. They keeping saying the same thing over and over. It annoying because they don't have a technically department to trouble shoot the issue. If you are in the US support doesn't reply during US hours. I wait one day for all my replies. It says they are online but they are not. Don't waist our time downloading this app while its in beta.
Thank you for your comments. To improve the sales experience, we have implemented a 1-to-1 customer service. Responses to your questions in the shortest time
Paket kam niemals an. Sehr unzuverlässig. Ich würde euch empfehlen cmoffer nicht zu benutzen. Die ziehen euch einfach nur ab
Thank you for the review. You package arrvied successfully on 17th., Jan 2023. Welcome to track on the post website.
Is anyone working here? The chat is disconnected. No response to email. Should this app be on Shopify?
Thank you for your valuable comments. We offer a personalized 1-to-1 service and are committed to providing you with a better sales experience