리뷰 (51)
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Terrible support, app has not been working for 10 days and no response yet.
EDIT: Got in touch with a support person on the 10th day, but 3 days later and still no movement because they don't understand how shopify or collaborator access works. Downgraded from 2 stars to 1 star.
Hi Tanay. Thank you for your time on the call. We’re glad to hear that you haven’t faced any issues or concerns. However, if anything comes up, please feel free to write back to us — we’re always happy to help. ★EM
Extremely hard to install. Reached out via email 5 times for the last 3 days. Team is not helpful at all.
Hi, thank you for your time on call, and we sincerely apologise for the delay in responding to your emails. We're glad to know that your issue now stands resolved. Your feedback is important to us. We’ve shared it with our internal teams and will ensure quicker responses and resolutions going forward. Please don’t hesitate to reach out if you need any further assistance. ★SM
Same as others, app stopped working and my days worth of COD order cancelled and no reponse from the support email. SAD, was a happy customer for over a year.
Hi, we're sorry to hear about your experience. Our team has reached out via email with the steps to reconfigure the app (with a quick video walkthrough), as the issue stems from a recent Shopify update affecting the "Thank You" page. Please check your inbox for details. If you need any further help, just reply to the same email, we’re here to assist you. ★SM
Their customer support is worse than pathetic. I've been waiting for a response for 4 days, despite multiple follow-ups. Absolutely disappointing service!
Hi, we're extremely sorry to hear about the delay and the frustration it has caused — this is not the experience we strive to deliver.
We’re reaching out to you over a call to better understand and address your concern at the earliest. Your feedback is important to us, and we truly appreciate your patience as we work to make this right.
App doesn't even load and so can't install in my shop. No option available to contact support.
Hello there,
We are sorry that you had to face issues while installing the app. We tried contacting you over your email and phone.
Our support queries can be sent to care@cashfree.com. You can also loop me in at sajmal.yousef@cashfree.com to assist you.
Sajmal Yousef
Cashfree Paymens
I had high hopes for Codfirm based on my initial experience, but unfortunately, my recent interactions have been disappointing. The app, while initially promising, has not kept pace with the evolving challenges faced by Indian Shopify sellers, particularly concerning RTO and COD issues. Despite reaching out with specific requests, the response has been slow and unhelpful. It feels like there’s a lack of commitment to customer needs, and I’m left questioning the value of our partnership moving forward.
Hi there, we're truly sorry to hear about your experience. This isn’t the service we aim to deliver, and we’d love to understand more so we can look into what went wrong. Could you please drop your details by filling the form link: "https://t.co/nMHWvIX5eD"? We will get in touch with you as soon as possible to take this forward.
The integration was smooth. It’s effectiveness in managing COD transactions has optimized our order confirmation process, leading to improved order fulfillment reliability.
A notable highlight of our interaction has been the outstanding assistance offered by the CODFIRM team. Their prompt responsiveness and assistance have played a crucial role in swiftly resolving any questions or issues. The team's commitment to delivering a seamless user experience has greatly bolstered our trust in the product.
In summary, we are thoroughly pleased and wholeheartedly recommend CODFIRM!
Thank you so much for the wonderful feedback! We're thrilled to hear that we've helped streamline your COD process and improved fulfilment reliability. We're delighted to know that our efforts made a difference. Your trust and recommendation mean a lot to us! ★EM
Excellent Application, have made the transactional process simple and transparent for both us as the Seller & the Customer. Our rate of cancellation has gone down and we have been able to convert lot of orders from COD to Pre-paid without any glitch.
Thank you for the great feedback! It's especially rewarding to know the COD to prepaid conversions are working smoothly — that’s exactly the impact we aim for! Cheers!
The customer support provided by the CODFIRM team is nothing short of exceptional. They are responsive, knowledgeable, and genuinely invested in helping users make the most out of the app. Any questions or concerns I've had were addressed promptly, contributing to a positive overall experience.
Such feedback makes our day — thank you for being awesome! ★EM
Exceptional app! Reduced RTO with COD verification and enabled smooth transition from COD to prepaid using WhatsApp integration. Highly recommended for efficient order processing.
Your support keeps us going — thanks a ton for the lovely feedback! ★EM