评论 (50)

整体评分
3.1
每个评分等级的数量
  • 86% 的评分是 5 星
  • 2% 的评分是 4 星
  • 0% 的评分是 3 星
  • 0% 的评分是 2 星
  • 12% 的评分是 1 星
编辑时间:2025年4月24日

Terrible support, app has not been working for 10 days and no response yet.

EDIT: Got in touch with a support person on the 10th day, but 3 days later and still no movement because they don't understand how shopify or collaborator access works. Downgraded from 2 stars to 1 star.

Shop The Arena
印度
接近3年 人在使用应用
CODFIRM已回复 2025年5月23日

Hi Tanay. Thank you for your time on the call. We’re glad to hear that you haven’t faced any issues or concerns. However, if anything comes up, please feel free to write back to us — we’re always happy to help. ★EM

2025年6月12日

Extremely hard to install. Reached out via email 5 times for the last 3 days. Team is not helpful at all.

Roze
印度
2年多 人在使用应用
CODFIRM已回复 2025年6月14日

Hi, thank you for your time on call, and we sincerely apologise for the delay in responding to your emails. We're glad to know that your issue now stands resolved. Your feedback is important to us. We’ve shared it with our internal teams and will ensure quicker responses and resolutions going forward. Please don’t hesitate to reach out if you need any further assistance. ★SM

2025年2月21日

Their customer support is worse than pathetic. I've been waiting for a response for 4 days, despite multiple follow-ups. Absolutely disappointing service!

His'en'Her - Shop T-Shirts For Men & Women Online
印度
大约1年 人在使用应用
CODFIRM已回复 2025年5月23日

Hi, we're extremely sorry to hear about the delay and the frustration it has caused — this is not the experience we strive to deliver.

We’re reaching out to you over a call to better understand and address your concern at the earliest. Your feedback is important to us, and we truly appreciate your patience as we work to make this right.

2025年6月7日

Same as others, app stopped working and my days worth of COD order cancelled and no reponse from the support email. SAD, was a happy customer for over a year.

Kotart
印度
CODFIRM已回复 2025年6月14日

Hi, we're sorry to hear about your experience. Our team has reached out via email with the steps to reconfigure the app (with a quick video walkthrough), as the issue stems from a recent Shopify update affecting the "Thank You" page. Please check your inbox for details. If you need any further help, just reply to the same email, we’re here to assist you. ★SM

2025年2月16日

App doesn't even load and so can't install in my shop. No option available to contact support.

Bling Queen
印度
5个月 人在使用应用
CODFIRM已回复 2025年2月25日

Hello there,

We are sorry that you had to face issues while installing the app. We tried contacting you over your email and phone.

Our support queries can be sent to care@cashfree.com. You can also loop me in at sajmal.yousef@cashfree.com to assist you.

Sajmal Yousef
Cashfree Paymens

编辑时间:2024年10月9日

I had high hopes for Codfirm based on my initial experience, but unfortunately, my recent interactions have been disappointing. The app, while initially promising, has not kept pace with the evolving challenges faced by Indian Shopify sellers, particularly concerning RTO and COD issues. Despite reaching out with specific requests, the response has been slow and unhelpful. It feels like there’s a lack of commitment to customer needs, and I’m left questioning the value of our partnership moving forward.

Meadbery
印度
大约3年 人在使用应用
CODFIRM已回复 2025年5月23日

Hi there, we're truly sorry to hear about your experience. This isn’t the service we aim to deliver, and we’d love to understand more so we can look into what went wrong. Could you please drop your details by filling the form link: "https://t.co/nMHWvIX5eD"? We will get in touch with you as soon as possible to take this forward.

2024年2月1日

The integration was smooth. It’s effectiveness in managing COD transactions has optimized our order confirmation process, leading to improved order fulfillment reliability.

A notable highlight of our interaction has been the outstanding assistance offered by the CODFIRM team. Their prompt responsiveness and assistance have played a crucial role in swiftly resolving any questions or issues. The team's commitment to delivering a seamless user experience has greatly bolstered our trust in the product.

In summary, we are thoroughly pleased and wholeheartedly recommend CODFIRM!

Flo Mattress
印度
2年多 人在使用应用
CODFIRM已回复 2025年5月23日

Thank you so much for the wonderful feedback! We're thrilled to hear that we've helped streamline your COD process and improved fulfilment reliability. We're delighted to know that our efforts made a difference. Your trust and recommendation mean a lot to us! ★EM

2023年7月13日

Excellent Application, have made the transactional process simple and transparent for both us as the Seller & the Customer. Our rate of cancellation has gone down and we have been able to convert lot of orders from COD to Pre-paid without any glitch.

Mai Soli
印度
大约2年 人在使用应用
CODFIRM已回复 2025年5月23日

Thank you for the great feedback! It's especially rewarding to know the COD to prepaid conversions are working smoothly — that’s exactly the impact we aim for! Cheers!

2023年11月21日

The customer support provided by the CODFIRM team is nothing short of exceptional. They are responsive, knowledgeable, and genuinely invested in helping users make the most out of the app. Any questions or concerns I've had were addressed promptly, contributing to a positive overall experience.

Bella Vita Organic (IDAM Natural Wellness Pvt. Ltd.)
印度
大约2年 人在使用应用
CODFIRM已回复 2025年5月26日

Such feedback makes our day — thank you for being awesome! ★EM

2024年1月23日

Exceptional app! Reduced RTO with COD verification and enabled smooth transition from COD to prepaid using WhatsApp integration. Highly recommended for efficient order processing.

Beatitude
印度
接近2年 人在使用应用
CODFIRM已回复 2025年5月26日

Your support keeps us going — thanks a ton for the lovely feedback! ★EM