The Light Artsy
I can vouch for this app. i am using it from last 4 months and it has benefitted me a lot. Especially COD Convert feature helps me convert COD orders into prepaid orders and reduce RTO. Also the abandoned cart recovery works great. has recovered 18% of my abandoned carts through this app. Obviously there are other apps too for mails and text but this works best when it comes to recovering via WhatsApp. Only thing i can recommend is they can maybe come up with a full fledge SMS solutions where abandoned and tracking is sent via SMS too. but overall it's best
This app helps you know the the serious COD buyers by verifying the customers during checkout with otp. Great app and nice support from the founder Mr. Hriday.
perfect app!..... very useful....... solves all my phone number-related problems......must use app in case of COD orders
Thanks a ton for your review :)
We strive hard to make it an app you'd love. Seeing you love is only motivates us to work harder on it.
If you have anything that we could do to make your experience better, please do let us know.
Founder at CODFIRM
We started using this app for COD Verification which is the best we've seen so far, however, it does need some improvements. We are also using the app to convert COD orders to prepaid. We recently kick started our Whatsapp Business for auto notifications which is such an important step in bettering the customer's experience. Overall it has been a good experience and Hriday has been super helpful throughout the process in actively developing features which have helped us so so much!
This app has partially solved a huge gap of COD return orders across India. I think feature like cart recovery via whatsapp worked best for us. We are still in the process of using this app on quantum of orders but overall the app is worth the cost. Justifies every bit of it.
I really liked the app. It would be great if you add one more feature just like a blocklist in which we could add those numbers who frequently verify cod order and then reject them upon delivery, so that cod orders from those numbers gets either cancelled automatically or notification can be sent automatically to those customers asking them to convert that order in prepaid.
Many thanks for taking your time to leave us a review! Greatly motivational to our entire team :)
About the blacklist feature request, I have added it to our product roadmap.
Thank you so much for your advice and your review.
Apart from the blacklist feature, we have an advanced fraud detection algorithm to flag those who regularly RTO. Do check my message to you on +91 769XX XXX27.
Founder at CODFIRM
HOUSE OF ARTEMIS
This has been an amazing app.. I discovered it thru one of the FB groups and tried the free version of it. The set up is super simple & Hriday is very professional and supportive. Its been only 4 days and we could find 3 Fake COD orders worth large value and also converted 11 orders from COD to prepaid. The app is super amazing and fairly priced. I would 100 % Recommend all small to mid-size stores to try the App for personal experience. I am moving to PRO version and Looking forward to some great features on the way.
Finally, an app was made for the Indian Shopify Sellers. The app keeps updating with features required to handle current RTO & COD related developments, while Hriday (Founder, Codfirm) makes sure to cater to any of your special requests immediately. Great Experience, looking forward to a longer partnership with Codfirm.
Usually I wouldn't take the effort to leave a review but this one needs to be shown to the world. COD and RTO is a massive massive problems, completely eroding the margins but Hriday (founder CODFIRM) exactly understands the problem and is resourceful enough to solve them for the entire industry. This app currently streamlines the customer communication using whatsapp business api which is a massive massive win for small and medium stores. Levels the field when competing against the big shots. COD to Prepaid conversion is such a boon. Only marketplaces with total control over their websites could do it until now. This allows us to convert the COD orders just like Amazon and greatly reduces the risk of RTOs, inherent with COD orders.
The abandon cart feature is a cherry on top because it would have looked bad if stores had to use multiple whatsapp business numbers for different tasks such as OTP, Orders Tracking, Abandon cart etc. Everything in one sleek package massively improves the customer satisfaction and trust. Hriday has exciting ideas going forward which when implemented will change the landscape of COD orders, shifting the power dynamics in hands of merchants and keeping in check the notorious customers placing fraudulent orders across the internet. A quick call with Hriday is all it takes to convince anyone that CODFIRM is the partner they need and deserve in their D2C journey. Would highly recommend 10/10.
Really like the app. Helps us reduce fake COD orders as well as reconfirms customers' intent to purchase. The new features have really helped us bring back lost sales too. The best thing is you can always reach them for any help or call or Whatapp.