COD Order Verification

Codfirm helps store owners reduce returns (RTOs) of cash on delivery (COD) orders by verifying COD customer’s contact numbers. Once integrated, every customer opting for cash on delivery will be asked to confirm their order with an OTP or an order verification code sent to them via SMS/ Whatsapp. This not only verifies the customers’ contact number but also reconfirms their intent to make a purchase. With an OTP verification, customers feel the experience of authorising the order and hence are more likely to accept it.

How does Codfirm work?

1. After choosing to pay via COD, your customer is redirected to an order confirmation screen. On the order confirmation screen, they would have to enter the OTP (sent to their mobile via SMS & Whatsapp) to confirm their order.
2. As soon as the order is confirmed/ cancelled from the confirmation page, the customer is taken to their order status page (also known as the thank you page) where they can see their order status and summary.
3. For store owners, the status of the COD confirmation is visible on the "Orders" tab on your Shopify dashboard - so that you do not have to open another page for order confirmation status of each of your COD orders.
4. When a customer chooses to cancel an order, the order is cancelled, an order cancellation email is sent to your customer and the items are restocked.

How is Codfirm better than IVR/ Automated Calls and SMS?

1. IVR or automated calls are outrightly annoying. Most of the time, apps like Truecaller either block the calls or display a “spam” warning. This not only harms your brand image but also leads to low order confirmations.
2. Cellular network is unreliable and hence automated calls and SMS have low reachability. By giving your customers an option to receive the OTP on Whatsapp, we ensure that no customer ever has to wait for the confirmation message ever again.
3. IVR calls have an accent that your customers might find difficult to understand.

Who is it for?

The app is designed and built for stores based out of India, Italy and Spain serving COD orders to any of the three countries. The SMS/ Whatsapp is sent in English to addresses based out of India, in Italian to Italy and in Spanish to Spain.