COD Order Verification by OTP

COD Order Verification by OTP


COD / Cash On Delivery order verification by OTP to reduce RTO

4.9 of 5 stars(36 reviews)

Confirm COD Orders

COD customers confirm their order with an OTP after checkout. This verifies their number and re-confirms their intent of making a purchase.

Reduce RTO

Reduce RTO on your ecommerce store by eliminating fake/ unserious orders. Orders with verified mobile numbers also deliver quicker.

Whatsapp for Instant Delivery

No customer will ever wait indefinitely for an OTP. With one click, your customers can receive the OTP on Whatsapp.

About COD Order Verification by OTP

CODFIRM helps ecommerce stores reduce RTO (returns) of cash on delivery (COD) orders by verifying COD customers’ contact numbers. Orders that have incorrect contact numbers are bound to return as RTO since delivery drivers cannot reach the customer when they are out for delivery. CODFIRM ensures that every COD customer is asked to confirm their order with an OTP (verification code) sent to their phone via SMS/ Whatsapp. This not only verifies the customers’ contact numbers but also reconfirms their intent to make a purchase. With an OTP verification, customers feel the experience of authorising the order. This increases their likeliness of accepting the order and decreases the chances of it coming back as an RTO order.

How does CODFIRM work?

  1. After choosing to pay via COD or cash on delivery, the customer is redirected to an order confirmation page. On this page, the customer has to enter the OTP (sent to their mobile via SMS/ Whatsapp) to confirm their order.
  2. As soon as the order is confirmed/ cancelled from the confirmation page, the customer is redirected to the order status page where they can see their order status and summary.
  3. For store owners, the status of the COD confirmation is visible on the "Orders" tab on your Shopify dashboard - so that you do not have to open another page for the order confirmation status of each of your COD orders.
  4. When a customer chooses to cancel an order, the order is cancelled, an order cancellation email is sent to your customer and the items are restocked.
  5. The likelihood of the order coming as an RTO reduces since the customer’s contact number and their intent to make a COD purchase are confirmed.

How is CODFIRM better than IVR/ Automated Calls?

  1. IVR calls have an accent that your customers might find difficult to understand.
  2. IVR or automated calls are outrightly annoying. Most of the time, apps like Truecaller either block the calls or display a “spam” warning. This harms your brand image and leads to low order confirmations of cash on delivery orders.
  3. Cellular network is unreliable and hence automated calls and SMS have low reachability. By giving your customers an option to receive the OTP on Whatsapp, we ensure that no customer ever has to wait for the confirmation message ever again.

Who is it for?

The app is built for ecommerce stores that are looking to reduce RTO on COD orders. The app currently works for stores shipping COD orders to India, Italy, UAE and Spain.

Integrates with

  • Whastapp

Media gallery




Free to install

Per COD Order - India $0.02 | Italy $0.20 | UAE $0.12 | Spain $0.20

  • For new stores serving less than 100 COD orders a month



Per COD Order - India $0.02 | Italy $0.20 | UAE $0.12 | Spain $0.20

  • Unlimited orders

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

4.9 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    97% of ratings are 5 stars
  • 4 of 5 stars
    0% of ratings are 4 stars
  • 3 of 5 stars
    0% of ratings are 3 stars
  • 2 of 5 stars
    0% of ratings are 2 stars
  • 1 of 5 stars
    3% of ratings are 1 stars

Most recent reviews


This has been an amazing app.. I discovered it thru one of the FB groups and tried the free version of it. The set up is super simple & Hriday is very professional and supportive. Its been only 4 days and we could find 3 Fake COD orders worth large value and also converted 11 orders from COD to prepaid. The app is super amazing and fairly priced. I would 100 % Recommend all small to mid-size stores to try the App for personal experience. I am moving to PRO version and Looking forward to some great features on the way.


Finally, an app was made for the Indian Shopify Sellers. The app keeps updating with features required to handle current RTO & COD related developments, while Hriday (Founder, Codfirm) makes sure to cater to any of your special requests immediately. Great Experience, looking forward to a longer partnership with Codfirm.

Dakshina Store

Usually I wouldn't take the effort to leave a review but this one needs to be shown to the world. COD and RTO is a massive massive problems, completely eroding the margins but Hriday (founder CODFIRM) exactly understands the problem and is resourceful enough to solve them for the entire industry. This app currently streamlines the customer communication using whatsapp business api which is a massive massive win for small and medium stores. Levels the field when competing against the big shots. COD to Prepaid conversion is such a boon. Only marketplaces with total control over their websites could do it until now. This allows us to convert the COD orders just like Amazon and greatly reduces the risk of RTOs, inherent with COD orders.
The abandon cart feature is a cherry on top because it would have looked bad if stores had to use multiple whatsapp business numbers for different tasks such as OTP, Orders Tracking, Abandon cart etc. Everything in one sleek package massively improves the customer satisfaction and trust. Hriday has exciting ideas going forward which when implemented will change the landscape of COD orders, shifting the power dynamics in hands of merchants and keeping in check the notorious customers placing fraudulent orders across the internet. A quick call with Hriday is all it takes to convince anyone that CODFIRM is the partner they need and deserve in their D2C journey. Would highly recommend 10/10.