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best support team...Good to start with. It helped cancel COD orders that might be RTO.
The best part was that there is no fixed monthly cost.
A great platform for order confirmation calls. The customized voice feature works seamlessly and has significantly helped in reducing RTO. The system is reliable, user-friendly, and the absence of a mandatory monthly fee makes it even better.
App is Good And There Team is Also Very Nice and helpful. they helped us on-board and everything. the ivr feature is very good for businesses which are facing rto issue
The Team has been super helpful and proactive on resolving the issues and the queries. Especially Tanu from the support team was active and helpful while Onboarding an getting the setup ready.
Excellent app to have on store. It instantly trigger order verification call every time order got placed. team always in touch, a phone away.
App works really well in verifying COD orders. The support from the Hillteck team has also been wonderful.
The response is very fast; it's a very sorted app to connect with customers. Support is amazing. Thank you!
Good service by team
Hillteck has been a breeze to operate and help us with verifying the orders. I was able to avoid a manpoer cost due to the verification option and now will be trying the wahtsapp recovery features. Hope it performs the same way.
Definitely recommended.
Thank you for your positive feedback! We're thrilled to hear that Hillteck has been easy to use and has helped you save on manpower costs through our verification option. We're confident that you'll find our WhatsApp recovery features just as effective. We appreciate your recommendation and look forward to continuing to support your needs.
No support from the team.
Being following up with the team since ages just for data on the cost incurred on each message for the mistakes your team has made.
Multiple times the app have crashed along with blasting Mutiple messages to the same customer not only I am bearing these unnecessary cost because of your inefficiency in managing the tech product but also this has affected my overall customer experience.
We value honest feedback, but we must clarify a few points. Our team consistently strives to provide timely support and solutions to all our clients. If there has been a delay, it is not intentional but rather due to the complexity of addressing your specific concerns.
Regarding the app performance and costs incurred, we acknowledge the inconvenience and are actively working to resolve such issues. However, attributing these challenges solely to our inefficiency without acknowledging the collaborative nature of troubleshooting and resolution is unfair.
We encourage constructive dialogue to resolve issues effectively. Our team will reach out to you one final time to address your concerns. Should you require further assistance, we expect a level of professionalism and mutual respect to ensure a productive conversation moving forward.
