Omtaler (438)
Raffiner
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Etter vurdering
No support from the team.
Being following up with the team since ages just for data on the cost incurred on each message for the mistakes your team has made.
Multiple times the app have crashed along with blasting Mutiple messages to the same customer not only I am bearing these unnecessary cost because of your inefficiency in managing the tech product but also this has affected my overall customer experience.
We value honest feedback, but we must clarify a few points. Our team consistently strives to provide timely support and solutions to all our clients. If there has been a delay, it is not intentional but rather due to the complexity of addressing your specific concerns.
Regarding the app performance and costs incurred, we acknowledge the inconvenience and are actively working to resolve such issues. However, attributing these challenges solely to our inefficiency without acknowledging the collaborative nature of troubleshooting and resolution is unfair.
We encourage constructive dialogue to resolve issues effectively. Our team will reach out to you one final time to address your concerns. Should you require further assistance, we expect a level of professionalism and mutual respect to ensure a productive conversation moving forward.
Don't waste your time, efforts, and money, before using any feature you must pay 29% and will be charged immediately then surprise start all features are paid nothing free even the free 1000 messages provided by Meta are not covered for each flow you enable you must pay 0.270& per message for example if you send 1000 message using any flow you activate they will charge you 270$ plus monthly 29$ after contact they support and ask them about free 1000 message provided by meta they claim don't know about it
We apologize for any confusion caused. Our pricing structure aims to ensure quality service and support for all users. We appreciate your feedback and will review our communication regarding feature activation and charges. Please contact us directly if you have further questions or need assistance. We're here to help clarify any concerns you may have.