Confirm COD Orders Instantly
Verify that a customer has legitimately placed an order by generating an automated call.
Reduce RTO Significantly
Reduce returns of your cash on delivery orders and reduce wastage of money on fraud and unintended orders through cod confirmation of order.
Improve Operational Efficiency
Automating the process of verification backed by technology improves the operational efficiency of your business.
About Order Verification by Call
Hillteck is a leading and trusted IVR solution provider across the globe. Order Verification app will assist you in the reduction of bogus orders.
Why verify your COD orders?
Cash on delivery (COD) is a great enabler for the e-commerce industry. It contributes to more than 50% of all e-commerce transactions. But, it also is one of the leading sources of operational loss due to cancellations and bogus orders. Hence, reducing COD failures is a top priority for e-commerce players. Using Cash on Delivery Verification, you can ensure that your COD orders are legitimate before you ship them out.
How It Works- Order Verification Automated Call
Automated call on placing a COD order- An automated call is triggered when a COD order is placed to verify the order and number
Your server sends the info to Hillteck- Your server sends the customer number and call flow to be played in the automated call.
Hillteck dials the customer- Hillteck calls the customer with an automated voice call instantly to verify the order.
Order verified- Based on the customer’s input (press 1 to confirm, press 2 to deny, etc.), the order can be marked as verified in the CRM.
Cash on Delivery (COD) order verification & confirmation via WhatsApp
Verification of all COD orders is an established industry best practice and contributes significantly in bringing down RTO rates. We reach out to the customer over WhatsApp, and our system tracks the read status for each message. If a customer does not confirm the order despite multiple attempts, and the system recognizes that this is despite the customer having read the messages, Hillteck recommends cancellation of that order. This is because from past data we know that the probability for an RTO occurring on these orders is huge, and sending these orders out is akin to burning money.
About AUTOMATED WhatsApp messages
- Automated messages are sent using our WhatsApp Business API-approved number.
- We charge you when a message is delivered successfully.
- Message templates are pre-approved by WhatsApp and available in multiple languages: English, Spanish, Italian etc.
Setup in less than 30 seconds
Your life as a store owner is already busy. That's why our app is super simple to setup: enter your store name and click on ENABLE!
Free to install
Free to install
The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
Most recent reviews
Perfume Network India
Very good app for Indian markets, must have for stores who have COD orders, fantastic support team,quick response
Thank you for your review. We want to make our app the best in the 'COD verification' category for our merchants and your support keeps us motivated.
We wish you all the success in your business.
hi i used this app for cod verification is very effective uses tag to very order the developers are also very friendsly plus i got $10 extra on my first recharge the prices are also very cheap highly recommended
Thanks a lot for your kind words. Happy that we are able to help our merchants to decrease RTO in cash on delivery.
Been using this app for months. It works excellent . Their client service is very freindly and professional too.
Thank you so much for your great review! We are happy you have a good experience with us. Rest assured that we will continue doing our best to deserve your trust.
Feel free to let us know if you have any questions or concerns! We are here to support you!