COD: Advanced Cash on Delivery

COD: Advanced Cash on Delivery

Free plan available
Rating (4.4)
Reviews

Highlights

Built for your business
  • Use directly in Shopify admin

About this app

Launched

April 26, 2021

Languages

English

Works with

Checkout, WhatsApp, SMS

Use Cash on Delivery - COD Verification app to reduce RTO. Charge a fee for Cash on Delivery Orders.

Cash on delivery (COD) is a great enabler for the e-commerce industry. But, it also is one of the leading sources of operational loss due to cancellations and bogus orders. Hence, reducing COD failures is a top priority for e-commerce players. Using CODBot, you can ensure that your COD order verification happens before you ship them out. It also helps with fraud filters and fraud analysis. You can also charge a fee for all Cash on Delivery Orders.

Cash on delivery (COD) is a great enabler for the e-commerce industry. But, it also is one of the leading sources of operational loss due to cancellations and bogus orders. Hence, reducing COD failures is a top priority for e-commerce players. Using CODBot, you can ensure that your COD order verification happens before you ship them out. It also helps with fraud filters and fraud analysis. You can also charge a fee for all Cash on Delivery Orders. more
  • Verify a Cash on Delivery (COD) order, by sending an OTP through SMS or WhatsApp
  • Cut down RTO (Return to Origin) drastically by eliminating fake/bogus COD orders
  • IVR COD verification if the OTP delivery fails via SMS or WhatsApp
  • NEW: Charge a fee for COD orders

Pricing

Free Forever

Free

  • Pay per SMS/WhatsApp OTP sent
  • COD verification via SMS & WhatsApp
  • COD verification via automated IVR
  • Auto-cancel unverified orders

Plus

$5/month

  • All features in the FREE plan
  • Add a custom fee for COD orders

Free Forever

Free

  • Pay per SMS/WhatsApp OTP sent
  • COD verification via SMS & WhatsApp
  • COD verification via automated IVR
  • Auto-cancel unverified orders

Plus

$5/month

  • All features in the FREE plan
  • Add a custom fee for COD orders

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

13 reviews

Overall rating
4.4
Counts per rating level
  • 92% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 8% of ratings are 1 stars
January 2, 2024

Hi,
the app is weird , it stops working after a certain period of time.
no support. the number is switched off and no email response.
Also i tried uninstalling and reinstalled the app. i also lost my $15 credit inside it.

Scentos
India
About 2 years using the app
Zegsu Software Solutions LLP replied January 7, 2024

Dear Customer,

Thank you for reaching out and sharing your experience. We sincerely apologize for the inconvenience caused by the app's malfunction. We understand how frustrating this must have been, especially with the loss of your $15 credit.

We want to assure you that we have addressed the syncing issue with Shopify, which was at the root of the problem. This fix was implemented on January 3rd, and we hope it has significantly improved your app experience.

Additionally, we have credited the $15 back to your account as a gesture of our commitment to customer satisfaction and to rectify the inconvenience caused. We deeply value your business and strive to provide a seamless experience.

If you face any further issues or have any queries, please don't hesitate to contact us. We are here to support you.

Thank you for your patience and understanding.

Best regards,
Arpit
Team Zegsu

September 13, 2023

most frictionless cod otp app out there. even better customer service.

LEUPP Watch
United Kingdom
5 months using the app
November 2, 2021

Works well and is effective. Had some issues while recharging and the support extended was quick and exceptional.

OffNorth
India
Over 1 year using the app
Zegsu Software Solutions LLP replied November 8, 2021

Thank you for your review. We want to make our app the best in the 'COD verification' category for our merchants and your support keeps us motivated.

We wish you all the success in your business.

Stay safe,
Arpit
Team Zegsu

April 22, 2022

COD confirmations have shot up, reducing our manual calls by 60-70%. They have even started IVR calls so people who don't end up checking their messages can also confirm the orders.

Harissons Bags
India
Over 1 year using the app
September 15, 2021

We like this app for the following reasons:
1. OTP is embedded into the checkout page as last step in order buying process. It enables a continuous flow of the checkout experience. 2. OTP send out by sms and whatsapp option and also by one click link in message
3. Pricing is competitive vs smsbump, super lemon, etc
4. Send repeat messages to customers not validated. This is important as costumers get distracted and forget.
5. Tagging of orders is very clear to distinguish between the status.
6. Customer support is very responsive , friendly and accessible. They are open to feedback and suggestions and if they can do it without they often make the changes. What we would have loved to have as a feature which is currently missing is ability to out order 'on hold' status until it is verified. This would ensure our automated fullfillment system is not triggered. However, this is currently a limitation of the Shopify API not supporting this programmatically.

Sublime Life
India
11 months using the app
Zegsu Software Solutions LLP replied September 23, 2021

Thank you for your comprehensive review. We are thrilled to know that CODBot: COD Verification is adding value to your store.

We would also like to thank you for sharing your valuable feedback due to which we were able to improve our app.

We will strive to improve our product continuously in order to provide you with a WOW service - always!

Wishing you all the success in your business.

Stay Safe,
Arpit
Team Zegsu

About this app

Launched

April 26, 2021

Languages

English

Works with

Checkout, WhatsApp, SMS

Built by Zegsu Software Solutions LLP

About Zegsu Software Solutions LLP

4.5 average rating

4 years building apps for the Shopify App Store

Serenity Layout, Sarjapur Main Road, Bangalore, KA, 560035, IN

Support

Send a message

+91 8297720004

contact@zegsu.com

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