Highlights
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Use directly in Shopify admin
About this app
Launched
April 25, 2022
Languages
English, Dutch, German, French, Danish, and Italian
Categories
Returns and exchangesIntegrates with
Aftership, Sendcloud, Budbee, Klaviyo, MontaA branded self-service Returns & Exchanges portal for your customers.
Turn returns into exchanges: Boost your revenue by turning up to 40% of your returns into exchanges, including exchanges to other products. The smoothest returns process: A branded self-service Return & Exchange portal for your customers + a simple but powerful dashboard for your team within the Shopify Admin. Native Shopify app: We’ve combined our experience as a Shopify Plus Partner into a friendly-priced, plug-and-play Returns & Exchanges app for Shopify merchants.
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More exchanges, less refunds. All-in-one Returns & Exchanges solution.
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The Returns & Exchanges app makes exchanging simple and attractive.
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Plug-and-play app installed within a few minutes.
Pricing
30-day free trialBasic
$50/month
Returns: $0,50 per return / Exchanges: $1,00 per exchange
- Plug and Play
- Unlimited exchange and return options
- Customisable customer portal
- Real-time Dashboard
- API for 3PL / ERP integration
Enterprise
$300/month
Returns: $0,25 per return / Exchanges: $0,50 per exchange
- All of Basic plan
- Custom ERP integration (quote)
- Custom warehouse integration (quote)
- Customer success manager
- 1 license for multiple stores
Basic
$50/month
Returns: $0,50 per return / Exchanges: $1,00 per exchange
- Plug and Play
- Unlimited exchange and return options
- Customisable customer portal
- Real-time Dashboard
- API for 3PL / ERP integration
Enterprise
$300/month
Returns: $0,25 per return / Exchanges: $0,50 per exchange
- All of Basic plan
- Custom ERP integration (quote)
- Custom warehouse integration (quote)
- Customer success manager
- 1 license for multiple stores
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
2 reviews
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
This R&E app has taken our customer experience for Exchanges and Returns to the next level. By not only tracking, but also processing and automatically sending out e-mail updates to our customers, the customer is always up-to-date on the status of their Return/Exchange and doesn't have to contact us for questions, not even in case of delays. Different 'promise' settings per shipping country also help a lot to tailor the experience for international shipments. Great stuff!
We mainly started using this app to be able to offer exchanges to our customers, which works a charm! This app also simplifies our refund process and is easy and intuitive to use for both ourselves and our customers. Support is quick and skillful. One small minus is that it would have been nice to have a complete data-analysis as a standard feature (why are products returned?).
Thank you for your feedback on the app. The return reasons data analysis is definitively something we have on our roadmap. This helps the merchant to understand why products are returned and where to improve.
About this app
Launched
April 25, 2022
Languages
English, Dutch, German, French, Danish, and Italian
Categories
Returns and exchangesIntegrates with
Aftership, Sendcloud, Budbee, Klaviyo, MontaBuilt by CODE
Support
Send a messageapps-support@code.nl
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