Omtaler (13)
Raffiner
-
Etter vurdering
This app is amazing. Very functional and doesn't slow down my site. Perfect to help with ADA compliance. Best one I've tried so far.
Thank you so much for the review! :)
Before using the CodeInspire Accessibility Tool we tried several different apps that claimed to do the same. All other apps we tried either created errors on our store or slowed down performance. This is by far the best accessibility app available on the Shopify App Store.
Thank you so much for the review! :)
Glad you're happy about the app.
This app does a great job of helping your site be compliant. It doesn't slow down your site speed either, which is a negative of the other platforms I've tried
Thank you so much for your review! :)
Ashgari is help inn the email but the appli extension is not working not showing on many of device from frinds and people and i get now compliantive in my email saying my site is not compliance. I NEED HELP please can I get help from another than Ashgari please?
Set up was so easy! I had no idea I was out of compliance on my website so once I learned this I hopped onto the Shopify App section and found this app. With a clear and simple video my site was up to date in a matter of ONE MINUTE! Thank you for the clear and simple video and this great feature.
Thank you for your kind review :)
very good support
Thank you so much for the review :)
Great customer service and very user-friendly app, highly recommend!
Thank you so much for the review. :)
Very sad to see aggressive support on Shopify. I am uninstalling this app because the support agent I spoke with told me directly "Remove our app".
I want to warn others and recommend to this person to say the truth in the app description. The listing information can make you think this app will help you with your compliance but after emailing support, I was told this is not true, and they write the truth in the privacy policy instead. I was told "We mentioned clearly in our privacy policy page"; why not show it on the real app page?
I suggest to this company to look at your support team and show respect.
Here are some real example of the tone that was used with me during my brief conversation with my support agent:
"You still haven't watched the video we sent you!!" and "The answer is NO."
I lost time and interacting with support was a very frustrating experience. None the less, the app has some feature and I got an report of medium quality, so it's not all bad.
UPDATE:
From the reply of the agent, I should clarify we wrote with all the respect possible asking if this was done for a reason or another (definitely not accusing). I think the tone in which we were spoken with is highly inappropriate and I recommend to the manager of this application to investigate the approach in which support is delivered. I'd also recommend to every store considering this application to very slowly and carefully read the privacy policy, as the real impact and goal of this app is only detailed there and mentioned by the support team member. Hoping to prevent some headache for the next person, this has been a negative experience on my end. Note in the above are direct quotes (exclamation points and all) from my conversations.
Thanks for your feedback!
I was expecting this review. I'm the person behind the support.
When you call us scammer, or money extracting operation, it's not aggressive or inappropriate? We respectfully audited your website and answered all your questions in a video with details about ADA and how to make the site compliant. You didn't watch the video and asking the same questions.
We spend 100+ hours researching on ADA and accessibility as a developer. We tell you the truth, none of the ADA apps make your site ADA-compliant if the issue is in your theme. We help our customers fix the issues at the theme level as well. Yet, you say your lawyer is saying the website is not ADA-compliant.
We help our customers fix all accessibility issues for free. It's a long process and requires patience. That's why we have a free plan forever.
Thank you!
Well developed app, Top assistance, and full customization. Responses to emails in less time. It's nice to have collaborative people like the codeinspire team :)
Thank you so much for the review. We are glad to help anytime. :)
This app is so easy to use and we appreciate their customer support so much. They are super capable and fix issues quickly and professionally. Recommend for all.
Thank you so much for the review! Always happy to help :)
This is my second revview. Their customer service is top niotch, I had a problem with the app not showing and they were quick to solve it for me. Amazing app, highly recommended!
Thank you so much for the review :)
I had a hard time trying to find the right app for accessibility, and after lots of research I chose Codeinspire, because of the affordable price which includes audits to the site, a certificate of compliance and the app offers a screen reader for customers in several languages. I was lucky to work with Hujatulla, who was so helpful, and sent videos to guide me through the process. I am very happy I chose CODEINSPIRE. Thanks so much for all the hard work. FIVE STARS. HIGHLY RECOMMEND
Thank you so much for the review! :)
I must say I was looking for a lot of options and just by chance I came across this amazing app, you guys are a serious company that probably your support is perhaps the best and fastest I have known, thanks to the staff members who helped me with the questions Thank you it works wonderfully!!!
You're welcome!
Glad we could help you fast and you're happy :)
Thank you for the review!