CodeInspire Accessibility Tool

This is my second revview. Their customer service is top niotch, I had a problem with the app not showing and they were quick to solve it for me. Amazing app, highly recommended!

Well developed app, Top assistance, and full customization. Responses to emails in less time. It's nice to have collaborative people like the codeinspire team :)

This app does a great job of helping your site be compliant. It doesn't slow down your site speed either, which is a negative of the other platforms I've tried

It's a good app that's easy to use. The support team is also great, I was kind enough to support you when you had a problem

This app is so easy to use and we appreciate their customer support so much. They are super capable and fix issues quickly and professionally. Recommend for all.

I had a hard time trying to find the right app for accessibility, and after lots of research I chose Codeinspire, because of the affordable price which includes audits to the site, a certificate of compliance and the app offers a screen reader for customers in several languages. I was lucky to work with Hujatulla, who was so helpful, and sent videos to guide me through the process. I am very happy I chose CODEINSPIRE. Thanks so much for all the hard work. FIVE STARS. HIGHLY RECOMMEND

It is a great app and the support is professional and responsive. The affordable price is worth getting in compliance.

Really nice app! It will have all what you need in the accessibility button and for a much better price than other ones. The team is incredible, if you need help or guidance they will respond right away to you.
I was helped by Hujatulla and literally took the time to even send me videos on how to fix a couple issues on my website to make it more accessible, he was amazing, I’m really happy with the service and I would 100% recommend to anyone looking to make their website accessible

Very sad to see aggressive support on Shopify. I am uninstalling this app because the support agent I spoke with told me directly "Remove our app".

I want to warn others and recommend to this person to say the truth in the app description. The listing information can make you think this app will help you with your compliance but after emailing support, I was told this is not true, and they write the truth in the privacy policy instead. I was told "We mentioned clearly in our privacy policy page"; why not show it on the real app page?

I suggest to this company to look at your support team and show respect.
Here are some real example of the tone that was used with me during my brief conversation with my support agent:
"You still haven't watched the video we sent you!!" and "The answer is NO."

I lost time and interacting with support was a very frustrating experience. None the less, the app has some feature and I got an report of medium quality, so it's not all bad.

UPDATE:
From the reply of the agent, I should clarify we wrote with all the respect possible asking if this was done for a reason or another (definitely not accusing). I think the tone in which we were spoken with is highly inappropriate and I recommend to the manager of this application to investigate the approach in which support is delivered. I'd also recommend to every store considering this application to very slowly and carefully read the privacy policy, as the real impact and goal of this app is only detailed there and mentioned by the support team member. Hoping to prevent some headache for the next person, this has been a negative experience on my end. Note in the above are direct quotes (exclamation points and all) from my conversations.

Works great and they are very responsive and helpful if you have any troubles. It was installed right away and works perfectly.