Codify ‑ Order Cancel
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問題很快就被解決，棒
Thank you
I have my orders set to authorize payment only and when the person cancelled the order it processed the payment before giving refund leaving me to have to pay the credit card fees on this cancelled order. Shopify does not refund processing fees. Thankfully it was a small order but nonetheless I lost money on this transaction.
Thanks for your review. Our app only cancels orders, it doesn’t capture payments or control Shopify’s transaction fees. The payment was automatically captured and refunded by Shopify based on your payment settings, which is why the processing fee wasn’t returned. so this is not app issue at all.
If you’d like, we can check the specific order and help explain what happened. Please reach out to us anytime, we’re here to help.
I just installed your app and finished testing it on my site. I noticed that when a customer clicks to cancel their order and it is cancelled, the page doesn't automatically refresh so the cancel button remains active even though the customer has already cancelled. There needs to be a page refresh or something to avoid confusion on the customer's side. Thank you for all your hard work.
This support team is the best.
Thank you so much :)
Great app and support team!
After comparing several order cancellation apps, we decided to go with Codify. We're very satisfied with our decision.
Since implementing this app, our customers have been able to cancel their orders directly from their My Page using the intuitive UI.
Codify has effectively improved both the user experience and our support workflow.
When we faced some issues, the support team kindly helped us and assisted in implementing the exact update we needed. Thank you again!
Thank you :)
Initially the app doesn't work when Flexport is used for fulfillment. I reachout to app support, but support is very bad. They tooks ages to respond me on my query. However, I was able to resolve the issue quickly with our in-house developer.
It does what it says, and it was easy to setup.
great customer service, they did the integration for me which was very helpful.
The Codify Order Cancel app is a game-changer for managing order cancellations on my Shopify store. It allows customers to cancel unfulfilled orders and even reorder with just one click, all without needing to contact support. The option to set a time limit for cancellations and automatically restock items makes inventory management a breeze. Overall, it saves time, reduces customer service workload, and provides a seamless experience for shoppers. Highly recommend for Shopify Plus stores!
Thank you
Great app! Such a breeze to set up and get going. Good amount of options to set and restrict cancellation of orders and editing of orders. Really fills a basic need for our customers.