Codify ‑ Order Cancel
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รีวิว (51)
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We set to only allow to cancel within an hour, but customers are canceling a day later.
Can't find the support email and their chat is down.
Hi we are sorry that you did not get a fast reply, because of the time difference, it was night here and we already solved this now.
問題很快就被解決，棒
Thank you
I have my orders set to authorize payment only and when the person cancelled the order it processed the payment before giving refund leaving me to have to pay the credit card fees on this cancelled order. Shopify does not refund processing fees. Thankfully it was a small order but nonetheless I lost money on this transaction.
Thanks for your review. Our app only cancels orders, it doesn’t capture payments or control Shopify’s transaction fees. The payment was automatically captured and refunded by Shopify based on your payment settings, which is why the processing fee wasn’t returned. so this is not app issue at all.
If you’d like, we can check the specific order and help explain what happened. Please reach out to us anytime, we’re here to help.
Great app and support team!
After comparing several order cancellation apps, we decided to go with Codify. We're very satisfied with our decision.
Since implementing this app, our customers have been able to cancel their orders directly from their My Page using the intuitive UI.
Codify has effectively improved both the user experience and our support workflow.
When we faced some issues, the support team kindly helped us and assisted in implementing the exact update we needed. Thank you again!
Thank you :)
Great function that should be built in in Shopify already! Thank you
Thank you
Initially the app doesn't work when Flexport is used for fulfillment. I reachout to app support, but support is very bad. They tooks ages to respond me on my query. However, I was able to resolve the issue quickly with our in-house developer.
This support team is the best.
Thank you so much :)
The Codify Order Cancel app is a game-changer for managing order cancellations on my Shopify store. It allows customers to cancel unfulfilled orders and even reorder with just one click, all without needing to contact support. The option to set a time limit for cancellations and automatically restock items makes inventory management a breeze. Overall, it saves time, reduces customer service workload, and provides a seamless experience for shoppers. Highly recommend for Shopify Plus stores!
Thank you
Great app! Such a breeze to set up and get going. Good amount of options to set and restrict cancellation of orders and editing of orders. Really fills a basic need for our customers.
Support really didn't get what I mean.
