The Liquidation Club
Great apps. you need a couple of days to understand it all. Chat support is wonderful when you need help. Very quick to get the help you need!
Thanks for your review, we really appreciate it!
So glad you were able to reach out to our Support Team and get the help you needed! Please don't hesitate to reach out anytime 😎
Wear A Label
Excellent customer service. Only issue I have run into is the automatic category classification as a lot of my items were in the wrong categories on eBay. However, this issue is known and being worked on.
Thanks for your review,
Great to hear you had a positive experience with our Support Team 😎
Our roadmap has many features and upgrades that we continue to work on.
Braniff International Airways Boutique
It's not quite as easy as the video makes it appertains to sync your listings however, with the fantastic support I received from Mark @ Codisto today, he helped me understand the importance of making sure you have rock solid UPC & SKU codes in order for the systems to all integrate properly. Thank you for the 6 star support!
Thanks for your review!
Wow 6 Stars for Customer Support, they will be thrilled 🏆
It can be complex sometimes but we are always here to help.
Be sure to reach out anytime - we're available 24/7.
I have been meaning to write a review. The app is great and really simplifies the transfer of your products from Shopify to amazon. It can get a little interesting when trying to set up variants but any issues I have has been resolved with their exceptional customer support. I think its more of a glitch on the amazon side, but who knows! I would like to point out that I received amazing customer support from Ronel ! He knows the system really well. For improvements, I have a couple of suggestions. 1) it would be great if we can just copy over our library from .ca to .com and vice versa.
2) it would be great if you can import the description and bullet points from shopify product catalogue. it would save so much time.
Thanks for your review!
Our Customer Support certainly has an excellent reputation 🙂
While we support listing to multiple marketplaces, copying one whole region to another is on our roadmap as a future feature!
We can import the Shopify product description. If you have a metafield that holds the Bullet Point data in Shopify, we can map it via the Attribute mapping page.
Overall a decent app and an easier way to handle Ebay and Amazon products and orders vs Shopify's channel. What would make it closer to 5 stars is an option for individual product Price Control. We have some items that are our products and no other competitors, so control pricing from our store pricing is fine (and I LOVE that I can use a formula to adjust pricing from ours); yet other products have competition, so allowing Amazon's auto price control to keep the Buy Box is preferred. However, with the current setup, I can only turn price control on or off for the entire list of products.
Thank you for your review, it is really appreciated!
We are glad you find it easy to handle your eBay and Amazon products.
Individual product price control is certainly a great suggestion - thanks!
UPDATE: Codisto reached out to me personally and said: "We also want to let you know that we have a potential solution with regards to the product title you wish to achieve for your listings.... When it comes to your eBay titles, we will be glad to discuss this further with you." A potential solution is what they offered. As I mentioned, their app can create custom titles but with limitations. I did try their settings and honestly, I absolutely loved the way Codisto showed what the title would look like when I selected the specific codes. However, I reached out twice and received the same answer. The titles my site needed would not be available without me adding additional metadata, information that was already in my product feed. Codisto stated that if I had just listed the product, then it would have worked. HA! Why would I list something that I can see is not right? With Koongo, the titles were apparent without having to list them first (though not as easy to access as with Codisto - really did love that their feature of showing what the title would look like as you typed). Sorry Codisto, yes, if your support AGENTS (multiple) had been "sufficiently educated" then perhaps it would not have been an issue. But by your own words, you got back to me and said you only had a potential solution, not a firm one. ORIGINAL REVIEW: Overall, the app was fine and I can see it working for shops other than mine but I ran into an issue that their tech support was not able to fix easily. I needed to create custom titles for different collections of products that I have. Their system is able to do that but with limitations, they have only a set number of fields they can pull information from. As an example, I need a SKU to identify a particular style of watch but I don't need that for a dress. Instead, I need sizes. I contacted customer support and was told that I would need to get a third party app to insert additional metadata into my site. I figured the woman I chatted with was wrong so the next day I contact them again to speak to a different person. I must say that their customer support was very quick. No waiting and they jumped into the problem quickly. Both times though I was told I needed an additional metafield containing the product titles for each different collection I wanted to change. If I added that, they would then be able to pull the information to title my products correctly. The issue I had with that was that 1) it would cost me more money to get another app, and 2) I already had the information in normal fields in my products that was necessary for the descriptions to be titled properly. I tried Koongo and they were able to pull the information from my site and extract just the parts I needed for my product descriptions without the need to install another app. I went with them instead.
Thanks for your review. Our app does support custom titles and works the way you wanted it to by default and if you had tried listing you would have seen it work. However, our failing here was that our support agent wasn't sufficiently educated on this matter and provided the wrong advice - we apologise for that and have provided additional training to our teams.
We use this app for order processing on Amazon AU. It's been a little tough to get used to as far as UI and fine-tuning Amazon listings, but mainly we use it for processing orders in Shopify. That part has been great. Relatively seamless, and support has been prompt and helpful whenever we have questions.
Hair & Beauty Co
We used this app to integrate Shopify inventory into Amazon and eBay. Relatively easy to use and does what is needed. The support team are quick to respond and offer solutions. Would be ideal if there was greater screen space when navigating the app.
S&S Electrical Supply
At First the app was not doing what I needed, after getting a hold of customer support I was able to walk though the steps needed to make the app work well. The app has a lot of moving parts for it all work well.
There were some issues getting the right support in the beginning, but after a while everything was fixed - and thank you for that.