COD Form & Upsell ‑ CodMonster

Hello ,

Thank you for sharing your feedback. We are truly sorry for the inconvenience you experienced. 😔

We understand how important timely support and a responsive server are. Our team is working diligently to address these issues and improve our customer service. 🛠️

Regarding the code remaining in your store after uninstallation, we apologize for this oversight and are taking steps to resolve it promptly. 💡

Could you please provide more details about the problems you encountered? Your feedback helps us make the necessary improvements. Thank you for your patience and for helping us get better. 🙏

Best regards,
The COD Monster Team

Dear customer,

Thank you for your feedback and rating. We apologize for any unusual understanding issues you have been experiencing. We appreciate your understanding and patience.

We are constantly working to improve your experience with us, and we hope that you will be able to share a clearer review soon once these issues have been resolved. If you need any further support or have any questions, please do not hesitate to contact our support team. We will be happy to assist you.

Thank you again for your understanding, and we look forward to seeing your next review.

Best regards,
CodMonster

Sorry for the inconvenient, we have checked with the developper and the issue was due to the old version of your theme. We have tried to reach out to you days ago but we still didn't get any answer back from you. Waiting for your reply very desperately.

Dear ilVolantino,

Thank you for bringing this to our attention, and we apologize for any inconvenience you may have experienced. To activate the "Payment with Card" feature, please follow these steps:

Open the application.
Navigate to the "Form Settings" section.
Look for the option labeled "Activate Button."
Click on it to enable the "Show Payment with Card" button.
Once you've completed these steps, the payment option with a card should be accessible as advertised. If you encounter any further issues or have additional questions, please feel free to reach out to our support team for assistance.

We appreciate your feedback, and your input helps us improve our app for all users.

Best regards,

CodMonster

Thank you for your feedback, and we apologize for any inconvenience you may have experienced. We would like to clarify a few points regarding the use of the COD Monster app.

Full Control of Your Website: We want to assure you that our app does not have the capability to "hack" or take over your website. After uninstalling the app, you can simply remove any templates or forms through the Shopify platform settings.

Technical Support: We offer free technical support to help you with any issues you may encounter, including removing any templates or forms that may remain after deleting the app. Please contact us via email or live support, and we will be happy to assist you.

Free Trial: We provide a free trial period so you can test all the features of the app before making a purchase decision. This allows you to ensure the app meets your needs before committing.

Continuous Updates and Improvements: We are constantly working to improve and update our app based on user feedback. We encourage you to give us another chance and try the app with the available support.

We value your feedback and are committed to enhancing the user experience. We hope you will give the app another try and see the improvements we have made.

Thank you again, and we apologize for any inconvenience.

We are sorry for the inconvenient, The issue was due to the old version of your theme. we have tried to reach out to fix the problem for you but unfortunately, we didn't hear back from you. as we have acted by ourselves and fixed the problem for you but still we haven't got any feedback from you