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I am very disappointed with CodeMaster. The platform frequently experiences downtime, which prevents sales from coming through on my store. This isn’t the only issue; I’ve tried contacting support multiple times by sending messages, but I haven’t received any response.
To clarify, this is not the first time I’ve faced this issue. I’ve reached out to you two or three times before, and once again, I sent a message regarding this recent problem, but there was still no reply.
What’s even more frustrating is that the losses caused by these downtimes can exceed the monthly subscription cost or even the Facebook ad budget I allocate to boost sales.
On a positive note, when the store is working, it operates very smoothly, and sales come in excellently, which proves that the platform has great potential if the issues with downtime and lack of support are resolved.
However, these recurring issues, especially the lack of response from your support team, severely harm the user experience. With all due respect, these problems need to be addressed urgently to improve your service.
Dear Customer,
Thank you for using the CODMonster app for your store needs. We sincerely apologize for the inconvenience you experienced.
We typically respond to support queries within 2 to 5 hours on weekdays, but our response time may be longer on weekends. We appreciate your patience as we worked to address your concerns.
Regarding the downtime, we noticed that a few products in your store needed reconfiguration. If you need any further assistance, please don't hesitate to reach out. We're here to help! Thank you!
Worst APP ever
Hello,
Thank you for using our app, and we are sorry to hear that you were not satisfied with your experience. You previously contacted us via email and mentioned that your website was blocked. As we explained to you at that time, you had uninstalled our app on 01/07/2024.
It is possible that you installed another app and mistakenly thought it was the cause of the problem. Since your review was posted one month and seven days after uninstalling our app, this suggests that the issue was not caused by our app.
We kindly ask you to verify this matter, and if you find that your review was due to a misunderstanding, we would appreciate it if you could remove it, as it negatively impacts us.
We are always here to support you if you need any further assistance.
Thank you for your understanding.
Bad Application
Thank you for your feedback. We apologize for any unsatisfactory experience you may have had with the COD Monster app. We are committed to providing the best possible experience for our users and are always striving to improve and develop the app.
We offer 24/7 technical support to assist you with any issues you may encounter. If you have any questions or problems, please contact us so we can better assist you.
We appreciate your feedback and are working hard to provide a better experience for you and all our users. We hope you give us another chance to show you the improvements we have made.
Buggy app, slow loading. Dashboard almost never loads. When i uninstalled, the sticky bar wasn't going away. I had to manually remove files. Not sure why so many 5 star reviews this app got?
Worst app ever
Hello ,
We're really sorry to hear that you had a bad experience with our app. 😔 We strive to provide the best service possible and take all feedback seriously.
It seems like you used our app for 6 months, so we're eager to understand what went wrong during that time. Your feedback can help us improve! 💪
Could you please share more details about the issues you faced? We're here to help and make things right. 🛠️
Thank you for your patience and for helping us improve. 🙏
Best regards,
The COD Monster Team
عن تجربة هذا التطبيق لا يستحق حتى نجمة
شكرًا لك على ملاحظاتك، ونحن نأسف لأن تجربتك مع تطبيقنا لم تكن على قدر توقعاتك. نحن نأخذ جميع التعليقات بجدية ونعمل بجد لتحسين تطبيقنا بناءً على ملاحظات المستخدمين.
نود أن نشير إلى أن العديد من المستخدمين قد وجدوا التطبيق مفيدًا وساهم في تحسين تجربة إدارة الطلبات النقدية لديهم. نحن ندعوك لتصفح تقييمات المستخدمين الآخرين للحصول على صورة أكثر توازنًا.
نحن ملتزمون بتقديم دعم فني متميز لمساعدة جميع مستخدمينا. إذا كنت تواجه أي مشكلة، نرجو منك التواصل مع فريق الدعم الفني لدينا، حيث سيكونون سعداء بمساعدتك في حل أي مشكلات تواجهها.
نحن نعمل باستمرار على تحسين وتحديث التطبيق لضمان تقديم أفضل تجربة ممكنة. ملاحظاتك تساهم بشكل كبير في توجيه جهودنا للتحسين.
نحن نقدر تجربتك ونأسف لأي إزعاج قد تكون قد واجهته. نأمل أن تمنحنا فرصة أخرى لتقديم الخدمة التي تليق بتوقعاتك.
THE SERVER DOWN SOMETIMES FOR A DAY TO FIX THE PROBLEM
AND THAT REALY IMPACT THE RESULTS
Hello ,
Thank you for your feedback. We sincerely apologize for the inconvenience caused by server downtimes. 😔 We understand how frustrating it can be when the service is interrupted.
We are continuously working to improve our infrastructure to ensure more reliable uptime. Your feedback is valuable and helps us to make necessary improvements. 🛠️
Could you please provide more details about when these downtimes occurred? We're committed to solving this issue and ensuring a smoother experience for you and all our users. 💪
Thank you for your patience and for helping us become better. 🙏
Best regards,
The COD Monster Team
00 IF I COULD
THE SERVER DOWN SOMETIMES FOR A DAY TO FIX THE PROBLEM
AND THAT REALY IMPACT THE RESULTS
THE SUPPORT IS SO LAZY THEY DONT ANSWER YOUR QUESTIONS YOU JUST NEED TO WAIT
IF YOU HAVE ANY PROBLEM WITH THEM JUST BE SURE THAT YOU WILL FIX IT AFTER 48 H OR MORE EVEN IF HE IS SMALL PROBLEM
THE CONVERSION RATE IS SO BAD
IM USING IT SINCE MARCH 2023 TIL TODAY AUGUST 2023
BAD EXPERIENCE I DONT RECOMENDE IT
Thanks for taking so much time and effort to express your experience to focus on the points that you were not happy about even though we have provided premium support for you, even though the owner was trying to provide you with technical support via other channels (facebook) to make sure it will be handled fast, the owner also tried to fix some requirements you wanted and was always responded, moreover, the support was treating your cases with urgency, but sometimes you need to wait you can't have all the requirements in your mind to be executed in less than 5 mins. after countless efforts that's all you could do was write such a genuine review, We still appreciate you using codmonster and we will always try to help all codmonster users regardless.
So Bad
We sincerely appreciate your feedback, even though it appears that you've had a less-than-ideal experience with our application. We are committed to improving and providing the best service to our users.
We would greatly value the opportunity to learn more about the issues you've encountered. Your input can help us pinpoint the exact problems and take the necessary steps to enhance our application.
Our team is dedicated to delivering a high-quality experience to our users, and your review is a valuable part of that process. If you're willing to share more details or if there's anything specific you'd like assistance with, please don't hesitate to let us know.
Your feedback is essential in our journey to constantly improve, and we hope that we can work together to address any concerns you may have.
Thank you for taking the time to share your thoughts.
Best regards,
Lot of bugs and problms you will pay for nothing ans every 2 seconde sql problm you can not start reel business with this tool if there is -5 starts i will put it
Hello ,
We’re really sorry to hear about your experience with our app. 😔 We understand how frustrating it can be to encounter bugs and SQL problems.
We take your feedback seriously and are committed to resolving these issues. Our team is working diligently to fix bugs and improve overall performance. 🛠️
Could you please provide more details about the problems you faced? Your input can help us make necessary improvements and ensure a smoother experience for all our users. 💡
Thank you for bringing this to our attention and for helping us get better. 🙏
Best regards,
The COD Monster Team