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The app performance has improved from previous version. The google sheet integration is so easy to set up and its works like a charm.
I've tried multiple tools, but nothing compares to CodMonster. Easy setup, real-time Google Sheets sync, and powerful Facebook pixel tracking. It’s exactly what I needed to scale.
I am very disappointed with CodeMaster. The platform frequently experiences downtime, which prevents sales from coming through on my store. This isn’t the only issue; I’ve tried contacting support multiple times by sending messages, but I haven’t received any response.
To clarify, this is not the first time I’ve faced this issue. I’ve reached out to you two or three times before, and once again, I sent a message regarding this recent problem, but there was still no reply.
What’s even more frustrating is that the losses caused by these downtimes can exceed the monthly subscription cost or even the Facebook ad budget I allocate to boost sales.
On a positive note, when the store is working, it operates very smoothly, and sales come in excellently, which proves that the platform has great potential if the issues with downtime and lack of support are resolved.
However, these recurring issues, especially the lack of response from your support team, severely harm the user experience. With all due respect, these problems need to be addressed urgently to improve your service.
Dear Customer,
Thank you for using the CODMonster app for your store needs. We sincerely apologize for the inconvenience you experienced.
We typically respond to support queries within 2 to 5 hours on weekdays, but our response time may be longer on weekends. We appreciate your patience as we worked to address your concerns.
Regarding the downtime, we noticed that a few products in your store needed reconfiguration. If you need any further assistance, please don't hesitate to reach out. We're here to help! Thank you!
Excellent app
Great and fast technical support
Easy to use And multiple advantages
I recommend it
Thank you very much the team, I love this tool, it really makes everything smooth and easy.
THANKS ..
One of the best COD apps on Shopify included multi-functional products such as Upsell, SMS notification, and Buil-on themes. The most important is a responsive team that is always there for you. Thanks
Excellente application , respecte le degrés de simplicité nécessaire pour convertir les client COD , n'entraine pas des retards loading page , interface upsell et crosell aussi très pratique , réponse support très rapide , j'utilise l'application depuis 3 mois et je suis satisfait !
The app himself is awesome and easy to use and their customer service is just great. I will recommend this app
Worst APP ever
Hello,
Thank you for using our app, and we are sorry to hear that you were not satisfied with your experience. You previously contacted us via email and mentioned that your website was blocked. As we explained to you at that time, you had uninstalled our app on 01/07/2024.
It is possible that you installed another app and mistakenly thought it was the cause of the problem. Since your review was posted one month and seven days after uninstalling our app, this suggests that the issue was not caused by our app.
We kindly ask you to verify this matter, and if you find that your review was due to a misunderstanding, we would appreciate it if you could remove it, as it negatively impacts us.
We are always here to support you if you need any further assistance.
Thank you for your understanding.
THE SERVER DOWN SOMETIMES FOR A DAY TO FIX THE PROBLEM
AND THAT REALY IMPACT THE RESULTS
Hello ,
Thank you for your feedback. We sincerely apologize for the inconvenience caused by server downtimes. 😔 We understand how frustrating it can be when the service is interrupted.
We are continuously working to improve our infrastructure to ensure more reliable uptime. Your feedback is valuable and helps us to make necessary improvements. 🛠️
Could you please provide more details about when these downtimes occurred? We're committed to solving this issue and ensuring a smoother experience for you and all our users. 💪
Thank you for your patience and for helping us become better. 🙏
Best regards,
The COD Monster Team