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quite tricky to setup, ui needs work, also i think it should be clearly stated that you cannot easily automatically pay collaborators out via paypal its not a feature on paypal by default you have to contact them and be approved, the alternative for payouts (stripe) is extremely complicated to setup.
Also i am based in australia and i thought i would make the payouts in my collaborators local currency but the conversions dont work properly and instead its giving them my local total in their currency which is incorrect.
Hello Matik Design team!
Thanks for taking the time to share your feedback — we really appreciate it.
We’re sorry to hear that the setup process felt tricky and that the UI didn’t meet your expectations. We’re actively working on improving clarity and ease of use across the platform.
We also understand that Stripe Connect can feel complex, especially for international setups, and we’re reviewing how we can streamline that experience as well.
Regarding payouts to collaborators in their local currency from Australia, we know this can be confusing, and we’re working on providing clearer guidance and more flexible options in the future.
Thanks again for your honesty — feedback like this helps us improve.
If you’d like help getting everything set up, we’re always here to support you.
Our support team is here for you 24/7.
Kind regards,
CollabPay team
This app has great functionality and even greater potential. However, since changing ownership in mid/late 2024, it seems to have been neglected. While the support team was always helpful, there have been no updates for almost a year now. Some features no longer work as expected, and several promised improvements (advertised on the main dashboard for almost a year) have yet to materialise. It’s a real shame, the original developer must not be happy :(
Hi, Life Apparel Co
Thank you for your honest feedback, we truly value it.
Please accept our deepest apologies for the ongoing issues and lack of communication regarding app's updates.
We've escalated your concerns directly to our development team and will do our best to provide you the clear timeline for each of them as soon as possible.
Thank you for patience and understanding.
Best regards,
CollabPay team