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Having issues saying i don't have permission and have to keep reinstalling.
But people are applying fine via website.
Could i please have some help with this. Thanks
Hey there,
Jason here from Shopify. Thank you for taking the time to share your review of the Collabs App with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing setting up and using the app. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address this concern.
Jason | Shopify
Has great potential but needs some extra bits adding to make it awesome !!
1. Auto assigning tiers to new affiliates should be an option if running multiple options
2. When selecting collections within the tiers allow multiple selections not one at a time rather time consuming when you have multiple collections
3. On commission options a option for "FIXED AMOUNT PER PRODUCT" should be a choice if i want to pay someone $10 for selling a specific product I'm promoting this should be available. You should be able to assign multiple commission options to one tier as well
4. A Media Area where we can upload media for those we are collaborating with so that they can share brand specific promotional content with there followers
5. Other forms of paying the affiliates not just Paypal
Hi there,
Thank you for taking the time to provide us with this feedback! I would be happy to bring these back to our team for consideration in the future. I'm going to follow up with you over email to open up the lines of communication in case there is anything I can assist you with any one of these suggestions.
Charlotte | Shopify
There are things I really like about this app and things I do not. I think it is pretty easy to use and I like that everything is in one place. That being said, sometimes it glitches though. Also, I don't like the way the gifting works with it. I hate that to offer a gift you have to go through all your products one by one and add them, just to allow people to choose from them. I wish you could choose collections that people can pick from. I can't imagine what this will be like in the future as I add more products to my site. Also, I don't like the page that the members see when choosing a gift. it shows 1 product at a time and you have to scroll down through them all. It would be nice if the page had them 3 or 4 next to each other, as well as being able to choose what the page looks like to match with our website. I feel like there is definitely more work to be done on this to make it better.
Hi there,
Charlotte here from Shopify support, thank you for letting us know about this issue you were experiencing on Shopify Collabs. Our engineering team has now fixed the Applicant page loading error, and you should now be able to navigate to that page as normal! Our team has sent you and email in order to make sure that the app is now working as expected.
Charlotte | Shopify
The app itself appears to be easy to use and functional enough for a free app. We set it up easily and started to invite affiliates. However, we quickly saw that nothing was tracking. Our site is built in Webflow using Shopify + Recharge. We learned after the fact that Dovetale does not support this. This should be made clear UP FRONT. Making sure others do not end up in the same boat.
Hi there,
Thomas here from Shopify. Thank you for taking the time to leave us your feedback. We have passed this feedback onto our developers and we shall update our documentation to reflect this in the near future.
Thomas | Shopify
Do not use this App if you have Markets in use with redirects based on location.
The app would be 5 star review if not for the fact that affiliate links don't redirect based on Market.
If you have .co.uk, .com and .eu domains everyone who visits your store via an affiliate link will be sent to your primary domain, meaning if you have your website localised it's totally useless.
Major design flaw unfortunately, spending weeks localising your website to end having to unlocalise it to use this app is a grim experience.
Hi there,
Nate here from Shopify. Thank you for sharing your feedback, we appreciate you taking the time to share your experience with using the Collabs app. We also want to make sure that you get the support you need regarding the issues you're reporting. I'll be sending an email out to open the lines of communication, and help where I can.
- Nate | Shopify
It's great for being a free app that allows us to manage influencers and also give influencers a way to manage their brands. However, it's extremely lacking some crucial features: 1) Can't add members manually, especially via a CSV file import, 2) Never in a million years would I know to click the Affiliates heading to see where to add new affiliate tiers, 3) Never in a million years would I know to click on the onboarding checklist to edit the application page. The UX is so strange in this app. So many things that are weirdly buried and lacking features, but can't complain because it's FREE.
Hi there,
Ashley here from Shopify. We appreciate you taking the time to leave feedback for the app. I'm sending you an email to open the lines of communication and offer further support.
Ashley | Shopify
Application pratique mais malheureusement limitée car tout est en anglais sans possibilité de traduire directement le contenu. Les cadeaux pour les collaborations sont également limités nous ne pouvons pas mettre les conditions que nous souhaitons comme sur nos remises.
I have tried it on several mobile phones. It doesn't work with other brands either. It only works on the computer. Can someone help/fix this?
Hi there,
Thank you for taking the time to install and use the Collabs app on your store and leave a review. We are no reporting any issues with loading on mobile at this time, so I am going to reach out to you via email, in order to try out some troubleshooting steps with you. Talk soon!
Charlotte | Shopify