Reseñas (196)

Calificación general
2,6
Recuentos por nivel de calificación
  • El 33% de las calificaciones son de 5 estrellas
  • El 8% de las calificaciones son de 4 estrellas
  • El 12% de las calificaciones son de 3 estrellas
  • El 14% de las calificaciones son de 2 estrellas
  • El 33% de las calificaciones son de 1 estrellas
27 de junio de 2022

Yes, AP4Liberty is right. The link for the affiliates are not working although the discount code is. I'm surprised to find that this basic feature is not working. The APP is not usable right now until the developers fix it.

Kibbles!
Singapur
Más de 1 año usando la aplicación
Shopify respondió 29 de junio de 2022

Hi there,

Thomas here from Shopify. Thank you for bringing this to our attention! I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.

Thomas | Shopify

14 de octubre de 2022

Needs a signature section and a way to communicate with collaborators. great for keeping things in one place

Hand Held Legend
Estados Unidos
Más de 1 año usando la aplicación
30 de agosto de 2022

Excited for what this app promises but Instagram account won't connect and PayPal payments to creators doesn't work. Still waiting for my ticket to be answered.

GEO
Estados Unidos
Más de 1 año usando la aplicación
Shopify respondió 31 de agosto de 2022

Hi there,

Vance here from Shopify. Thank you for taking the time to leave feedback for the app. I've sent you an email to connect and offer further support to work through any issues you're facing!

Vance | Shopify

27 de septiembre de 2022

App is working great! We're very happy with it and enjoy using this app to collaborate with both influencers and consumers.

otherworld
Estados Unidos
Más de 1 año usando la aplicación
6 de septiembre de 2023

We love this app, however recently we have been made aware of some issues that make it impossible for people to apply. Once they answer all the questions, the app won't let them do anything once they sign into their Instagram or other social media. Sometimes, it won't even let them sign in. Please fix this as it's impacting us a lot.

Blossom Automotive
Reino Unido
Alrededor de 1 año usando la aplicación
Shopify respondió 8 de septiembre de 2023

Hi there,

Thomas here from Shopify. Thank you for taking the time to provide us with this incredibly valuable feedback. I'm sorry to hear of the struggles you and some of your influencers are facing setting up and using the app. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address this concern.

Thomas | Shopify

13 de septiembre de 2022

LOVED Dovetale, and was excited about the buyout, but unfortunately Shopify Collabs is a far cry from what Dovetale used to be. Our affiliate codes won't work, and it's hindering our user experience.

Go Rings
Estados Unidos
Más de 1 año usando la aplicación
Shopify respondió 15 de septiembre de 2022

Hi there,

Thomas here from Shopify. Thank you for taking the time to leave feedback for the Shopify Collabs app. I've sent you an email to connect and offer further support to work through any issues you're facing.

Thomas | Shopify

15 de abril de 2021

Great App! Been using Dovetale for a few months and would highly recommend. It is extremely user friendly and makes discovering influencers so much easier. Also, the team is super responsive and always willing to assist with any questions!

Brevitē
Estados Unidos
Más de 1 año usando la aplicación
26 de septiembre de 2022

Our team was SO EXCITED for Shopify to further build out Dovetale's platform. Unfortunately, whenever the integration happened it disallowed us from modifying or creating new tiers. It also is evidently glitchy on adding collaborators. We've yet to figure out either. When I submitted questions to the dev team to help enable the app, we received lackluster explanations. Just frustrating. So much potential. Looks like we will need to go another route.

tryFloral.com
Estados Unidos
Más de 1 año usando la aplicación
Shopify respondió 27 de septiembre de 2022

Hello,

Jackie here from Shopify. Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Jackie | Shopify

Fecha de modificación: 3 de octubre de 2022

Updating my review after exploring other paid apps and using other services. I left my initial review below and had initially given this app 1 star. I'm giving this 4 stars now, as the main issue we have is sometimes our ambassadors aren't able to connect easily to the app. This usually happens when their social media (Instagram) is a secondary one, associated to their main account (as most of our ambassadors are pet accounts, we have a few of those). This is an ongoing issue, and it would be great to have this looked at better. The other issues I mentioned previously aren't great, but guess what, very expensive apps have that too, and they don't give you a manual solution to remove the commission when your own ambassadors use their code. Shopify Collabs gives you control of that, which turns out to be great. Overall I think it's a great free app, and actually is less frustrating that paid ones. I never deleted this app as I intended initially, and I'm glad I haven't. Support could be faster though. --- my 1st review: --
Not great support, takes a very long time to speak to developers when you have an issue, and still they aren't able to assist. Issues with affiliates trying to connect their social media when they have sub accounts on Instagram, and the app doesn't allow for that. Affiliates are able to use their own codes for purchases, it doesn't recognise their email addresses. Don't recommend, will be changing ASAP

zeldaandharley.com
Estados Unidos
Más de 1 año usando la aplicación
Shopify respondió 13 de junio de 2022

Hi there,

Vance here from Shopify. Thank you for taking the time to leave us your feedback. I've sent you an email to open up the lines of communication and offer further support.

Vance | Shopify

18 de septiembre de 2023

We switched over to this app from Refersion and are starting to regret it. Collabs discount codes don't stack, and when you use a 3rd party plugin to stack the discounts codes arent registered to their respective influencer, thus having to manually figure out how to send them their commissions.

Lunautics
Estados Unidos
10 meses usando la aplicación
Shopify respondió 21 de septiembre de 2023

Hi there,

Mario here from Shopify support, thank you for taking the time to install and use the Collabs channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.

Mario | Shopify