Reseñas (258)

Calificación general
3,1
Recuentos por nivel de calificación
  • El 38% de las calificaciones son de 5 estrellas
  • El 7% de las calificaciones son de 4 estrellas
  • El 11% de las calificaciones son de 3 estrellas
  • El 12% de las calificaciones son de 2 estrellas
  • El 33% de las calificaciones son de 1 estrellas
11 de septiembre de 2024

I’ve been using Shopify Collabs with the expectation of partnering with genuine creators to help promote my store and drive sales. Unfortunately, my experience has been far from ideal.

First, I received no email updates or notifications regarding commissions paid or orders generated through referrals. This lack of communication meant that I was completely unaware of how and where these commissions were coming from. By the time I realized what was happening, I had already paid out $648.25 in commissions for orders I never approved and from "creators" that were coupon farming code websites.

It wasn’t immediately clear that these so-called "Creators" were actually discount-farming websites, not influencers promoting my products in good faith. This wasn’t something I could notice easily—I had to spend considerable time investigating the issue deeply on my own to uncover the fact that coupon code sites were essentially hijacking the affiliate program and benefiting from commissions.

This experience has been extremely frustrating, as the Shopify Collabs program was intended to connect merchants with legitimate influencers. Instead, it’s being taken advantage of by bad actors looking to exploit the system. While I appreciate Shopify’s willingness to provide preventive measures for the future, this doesn’t address the financial losses already incurred due to this oversight.

If Shopify had better systems in place to vet creators or provide clear notifications about referral activities, I could have avoided this situation entirely.

Shopify is taking no responsibility for protecting merchants from these issues and is unwilling to refund any of the fraudulent commissions that were paid.

The Keratin Store
Estados Unidos
Más de 1 año usando la aplicación
Fecha de modificación: 15 de agosto de 2024

I installed this app about two years ago but never used it. Today, I randomly decided to check something in the app, and to my shock, I found that two people I never accepted as collaborators or invited (again, I NEVER used the app) had scheduled payments, taking a percentage of two of my orders! This is insane! If I hadn't checked the app by chance, they would have stolen my money without me even noticing.

This app is an absolute scam. Be very careful! I do NOT recommend installing it.

I contacted Shopify support, and the first line support had no idea what to do. They had to escalate the issue to the Shopify Collabs team. I still don't know what's going to happen, but this experience is beyond frustrating and concerning. Stay away from this app!

EDIT: the support team replied and I must say that your app is nothing short of a scam. Nowhere in the process of installing or using the app do you mention that people, even if they are not invited or have declined as collaborators, can still create affiliate links of their own. What is the point then? The entire purpose of this app is to allow control, and if I cannot control this, your app is worthless.

To make matters worse, support has informed me that the holding period has passed, meaning these unauthorized individuals are now going to take my money—just as I suspected. This is outrageous and reeks of fraud. Your app and the way it operates are simply disgusting.

B.Different Clothing
Suecia
Alrededor de 2 años usando la aplicación
Shopify respondió 14 de agosto de 2024

Thank you for taking the time and bringing this to our attention. While we're unable to provide account-specific support via the Shopify App Store, getting in touch with the Shopify Collabs team is the best course of action in order to identify how the two collaborators were added to your account. If you need further support with Shopify Collabs or have any other questions, then don't hesitate to get in touch with us via the Shopify Help Center (https://shopify.link/WJna). Cheers. -Elias, Shopify Support

2 de septiembre de 2024

2.9 star average rating tells you everything you need to know. It's exactly what others are saying. This app is knowingly hosting scams. Shopify isn't filtering the "creators" at all so you just get people that are coupon harvesting. Money gets paid out and Shopify does nothing to protect the stores that pay its bills. We've lots thousands because we foolishly put our trust in this app because it was built by Shopify.

Boona
Estados Unidos
Alrededor de 1 año usando la aplicación
2 de octubre de 2024

Beware!!!! Echoing countless other shop owners, this program allows scammers to promote your products using pre-existing discount codes and then pays them commissions automatically without disclosing it to you. By the time we realized this was happening, we had already paid out hundreds of dollars to "creators" who had never applied to work with our brand and were never approved to earn commissions. The majority of the payments went to a scam website that hosted FAKE reviews of our product. When I brought this to Shopify's attention, they told me that we were at fault for not "catching" the affiliate payments earlier and that there was no recourse to recoup the funds. Furthermore, I am still being charged for additional "affiliate commissions" after completely removing Shopify Collabs from our account and reporting all of this to Shopify Support. Stay away from this app.

HartSpan
Estados Unidos
7 meses usando la aplicación
20 de septiembre de 2024

Please read all reviews before installing, as they are all accurate representation of the app. This app is useless. 1) There is no vetting of the influencers- most are looking for a free product, will never post, and will never drive traffic to your store. 2) Random "collaborators" appear (even if you have never accepted their application), attributing organic sales (customers land via my own marketing efforts), and no notification is ever sent to the merchant. The only way of having any sort of control is by proactively checking ALL the time, the payouts. It's absurd. I uninstalled the app, and all of this happened while the app WAS NO LONGER INSTALLED ON MY SHOP.

BOHIQ
Estados Unidos
5 meses usando la aplicación
18 de septiembre de 2024

Today I realized a fake affiliate with fake reviews on their website was referring traffic. I don't even know how that's possible. It's not ok for Shopify to promote an app that promotes fraudulent content.

Cheerfetti Gift Co.
Canadá
Más de 1 año usando la aplicación
5 de septiembre de 2024

We used several Influencers and not one single one of them did anything, they all where happy to collect the FREE gift, after we informed them the gift is your use and to promote our product to their followers. One replied and added that they don't care... it is free and they do not need to do anything else.... this is an absolute disgrace that they demand FREE products and are not willing to promote your business ... nothing in life is for free... Do not use this App there are no rules for the influencer - unless you are happy just to give stuff for FREE

Skin Nutrient™ Award Winning Skincare
Australia
3 meses usando la aplicación
25 de septiembre de 2024

No given results, just lost some products that I´ve sent to some ´´inlcuencers´´ and they never posted or answer our messages your ghosted us. There in no way to report them. If you are looking for quality content and collabs that result in more sales or more traffic to your shop, THIS IS NOT THE PLACE.

COCONEH
Países Bajos
24 días usando la aplicación
28 de agosto de 2024

My account apparently got hacked by someone after the app was downloaded. Some started posting their content connected to my store.

Wyxs Unlimited
Estados Unidos
6 meses usando la aplicación
7 de agosto de 2024

Have sent product to multiple different creators through this app and not a single one reviews the product. I feel like its all scam people.

kyacay
Estados Unidos
6 meses usando la aplicación
Shopify respondió 14 de agosto de 2024

Thanks for taking the time and sharing this feedback. If the creators have received the samples and have not shared a review, then we'd recommend contacting the creator to see if they've had a chance to try the product yet. However, if you're unable to get a response and you'd like to file a complaint against a creator, then this is something we'd be happy to help you with. Simply visit the Shopify Help Center (https://shopify.link/WJna) and login to your account to create a support request. Cheers. -Elias, Shopify Support