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DONT DO IT SHOPIFY SUPPORT IT BAD IT NOT THE SAME THEY NEED TO BRING THE PHONE CALLS BACK
Hi there,
Vance here from Shopify. Thank you for taking the time to leave feedback. Are you having trouble with Collabs, or just seeking general support? I've sent you an email to connect and offer further help to work through any issues you're facing.
Vance | Shopify
***Update*** Received this response to my review:
"Hi, there. Thank you for taking the time to share your experience. I can understand your position and I'm happy to pass on your feedback. Unfortunately, there is no way to force a creator to promote a brand, but if you choose to use Collabs again you can create a contract that outlines the expectations for the work the creator will do. We recommend seeking legal advice if you do choose to create contracts going forward." Essentially, these "influencers" are under no obligation to review (good or bad) the product you send to them, so there's a real possibility you're just sending out free product and paying shipping for absolutely nothing. Learned my lesson, time to uninstall this app.
Well, sent two applicants products and nothing. Just throwing out product for free, apparently. I had hopes for this but it just ended up costing me money for the product, shipping supplies, and shipping costs, not to mention some fun goodies for presentation. I am reticent to do this again, seeing as there's no legitimate return.
Hi, there. Thank you for taking the time to share your experience. I can understand your position and I'm happy to pass on your feedback. Unfortunately, there is no way to force a creator to promote a brand, but if you choose to use Collabs again you can create a contract that outlines the expectations for the work the creator will do. We recommend seeking legal advice if you do choose to create contracts going forward. -Erin, Shopify Support
Great app and really easy to use.
The tech team are very helpful too.
I would highly recommend using this app to help grow your business using influencers.
We love this app, however recently we have been made aware of some issues that make it impossible for people to apply. Once they answer all the questions, the app won't let them do anything once they sign into their Instagram or other social media. Sometimes, it won't even let them sign in. Please fix this as it's impacting us a lot.
Hi there,
Thomas here from Shopify. Thank you for taking the time to provide us with this incredibly valuable feedback. I'm sorry to hear of the struggles you and some of your influencers are facing setting up and using the app. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address this concern.
Thomas | Shopify
Absolutely the easiest influencer management software we've ever used. Dovetale lets us quickly and easily integrate our influencer workflow with our shopify store allowing us to spend less time managing/fulfilling product samples and more time creating long lasting partnerships with content creators. Highly recommend for any store working with influencers and the price can't be beat!
Funciono bien en un principio, pero ahora no funcionan los codigos de descuento de los colaboradores, no se donde escribir para que me puedan ayudar
I have multiple influencers trying to sign up as an ambassador but they are just getting the error message "We are unable to verify that your request originated from Shopify". Now when I test myself to try out you are required to create a Shopify account just to signup as an ambassador? What is this Shopify???
Hi there,
I'm William from Shopify support. I understand that this experience is new however it is part of our efforts to ensure that merchant and creator data is protected in our authentication system. I'll reach out to you via email to discuss the specifics and work out any problems that you have with any of your ambassadors.
William | Marketplaces Support Specialist
Shopify
We really like how simple the set up is and how easy it is to reach out to creators.
However, when we try to get creators to sign up we have a lot of creators that run into errors and then choose to opt out of the affiliate program. Then to make it worse we have reached out to support and not got any feedback.
That issue is a big issue for us but if resolved would be a 5 star app.
Hi there,
Vance here from Shopify. We appreciate you taking the time to leave feedback for the app. I'm sending you an email to open the lines of communication and offer further support.
Vance | Shopify
This app has so much promise but it's totally broken. We really need this functionality to execute on our growth plan, but the invites won't even work. Shopify, please put some resources on this app!
Hi there,
Vance here from Shopify. Thank you for taking the time to leave feedback for the app. I can see you already have a ticket with our support team where the issue relating to the invite subject line being too long was resolved! I've sent you an email to connect and offer further support.
Vance | Shopify
Dovetale is the perfect influencer and affiliate platform all in one. I've used Refersion in the past for tracking ambassador and affiliate sales and Dovetale is a much cleaner version of that. Dovetale makes it easy to set up an affiliate page that integrates with our Shopify website. The affiliate approval process is seamless and it is also very easy and convenient to gift affiliates with product straight from our Shopify store or pay them directly through the platform. Because of its seamless integration, affordability, and ease of use, I've recommended it to many friends with ecommerce stores and will continue to do so. Five stars!