Avis (296)

Note globale
3,3
Nombre d’avis par note
  • 40 % des avis sont des avis à 5 étoiles
  • 7 % des avis sont des avis à 4 étoiles
  • 10 % des avis sont des avis à 3 étoiles
  • 10 % des avis sont des avis à 2 étoiles
  • 32 % des avis sont des avis à 1 étoiles
15 juin 2023

I wish I could give this -5 stars. It is so bad, the app never works. My influencers can't even redeem their gifts, not user friendly at all. Please do not use this. Run away. Whoever the developers are , thumbs down.

Satya Online
États-Unis
Presque 3 ans d’utilisation de l’application
Shopify a répondu 15 juin 2023

Hi there,

Ashley here from Shopify support, thank you for taking the time to install and use the Collabs channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.

Ashley | Shopify

12 novembre 2022

I am surprised that this app does not support the native Shopify multi-language feature. I have French and English on the same store and the Shopify Collabs is only showing English. Tried using translation app in Shopify to translate but it seems incompatible because the shopify collabs run within its own iframe.

IREN Shizen
France
Plus de 2 ans d’utilisation de l’application
Shopify a répondu 15 novembre 2022

Hello,

Ashley here from Shopify. Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.

Ashley | Shopify

13 septembre 2022

LOVED Dovetale, and was excited about the buyout, but unfortunately Shopify Collabs is a far cry from what Dovetale used to be. Our affiliate codes won't work, and it's hindering our user experience.

Go Rings
États-Unis
Plus d'un an d’utilisation de l’application
Shopify a répondu 15 septembre 2022

Hi there,

Thomas here from Shopify. Thank you for taking the time to leave feedback for the Shopify Collabs app. I've sent you an email to connect and offer further support to work through any issues you're facing.

Thomas | Shopify

27 juillet 2023

Cannot create online store page as it keeps on loading. Must try but it still lacks lot of features.

Casetonics
Inde
Plus d'un an d’utilisation de l’application
Shopify a répondu 31 juillet 2023

Hi there,

Thomas here from Shopify. Thank you for taking the time to provide us with this incredibly valuable feedback. I'm sorry to hear of the struggles you are facing setting up and using the app. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address this concern.

Thomas | Shopify

26 septembre 2022

Our team was SO EXCITED for Shopify to further build out Dovetale's platform. Unfortunately, whenever the integration happened it disallowed us from modifying or creating new tiers. It also is evidently glitchy on adding collaborators. We've yet to figure out either. When I submitted questions to the dev team to help enable the app, we received lackluster explanations. Just frustrating. So much potential. Looks like we will need to go another route.

tryFloral.com
États-Unis
Plus d'un an d’utilisation de l’application
Shopify a répondu 27 septembre 2022

Hello,

Jackie here from Shopify. Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Jackie | Shopify

10 janvier 2024

I had high expectations, and have been disappointed. Poor customization options, reoccurring issues verifying required social accounts during application process, lack of resources and manual entry when trouble shooting.

MECHEE
États-Unis
Environ un an d’utilisation de l’application
Shopify a répondu 12 janvier 2024

Hi, there! Thank you for providing your feedback. It has been documented and submitted to the relevant teams. - Skye, Shopify Support

6 octobre 2023

I feel like almost every applicant is a fake person. I am getting several applicants, which I thought was good at first. When I take a look at their profiles it's obvious they are not real accounts. I have sent offers to many but no communication or next step after that has happened with any of them.

Beauty In Stone Jewelry
États-Unis
Environ un an d’utilisation de l’application
Shopify a répondu 9 octobre 2023

Hi there,
Vance here from Shopify. We appreciate you taking the time to leave feedback for the app. I'm sending you an email to open the lines of communication and offer further support on this.
Vance | Shopify

26 septembre 2022

I couldn't even get past the first stage of set-up before it crashed and told me info had been sent to admin. Why did it crash? Who knows. I didn't even do anything that would warrant making an error since it was only the first stage of installation. But no help forthcoming. I'm sad as there has been lots of hype, and it is a needed app, but if you can't even install it, what's the point?

Everything Bees
États-Unis
Environ un an d’utilisation de l’application
Shopify a répondu 26 septembre 2022

Hello,

Jackie here from Shopify. Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Jackie | Shopify

17 septembre 2022

For a feature as highly touted as this has been you would think that Shopify would have taken the time to get it right. The entire app is riddled with bugs and pain points. The entire experience needs to be vetted and troubleshot. I don't need to go into detail because so many of the issues have been called out in other critical reviews. I'm just here to encourage Shopify to allocate the resources to get this back on track. Moderator - please escalate this to the decision makers. And decision makers - please get on top of this asap as the holiday sales season is soon approaching.

Polarheads.com
États-Unis
Environ un an d’utilisation de l’application
Shopify a répondu 20 septembre 2022

Hi there,

Nate here from Shopify. Thank you for taking the time to share your feedback regarding your experience with Shopify Collabs. We definitely want to make sure that your feedback is heard, as this helps make the app experience better for everyone. I'll be sending an email out to open up the lines of communication, gather feedback and help where I can.

- Nate | Shopify

16 août 2022

Doesn't work with PayPal. Impossible to make a payment to influencers. It always returns with an error. This is unacceptable.

The Brew Company
Danemark
12 mois d’utilisation de l’application
Shopify a répondu 16 août 2022

Hi there,

Ashley here from Shopify support, thank you for taking the time to install and use the Dovetale app on your store and leave a review. I understand that you are facing some issues when trying to pay Influencers via Paypal. I'm going to follow up with you over email to open up the lines of communication so we can work together and get this resolved.

Ashley | Shopify