Avis (297)

Note globale
3,3
Nombre d’avis par note
  • 40 % des avis sont des avis à 5 étoiles
  • 8 % des avis sont des avis à 4 étoiles
  • 10 % des avis sont des avis à 3 étoiles
  • 10 % des avis sont des avis à 2 étoiles
  • 32 % des avis sont des avis à 1 étoiles
28 juillet 2023

Has real potential, but basic functionality is not there.

When creators sign up they can add their channels. Should they not add all the channels and you wish to add them yourself as a merchant - you cant... even though there is the ability to do so!

I contacted Shopify support to to try and resolve a basic function to which they told me they removed it... why would you remove something that only ...

Bulldog Gear
Royaume-Uni
12 mois d’utilisation de l’application
Shopify a répondu 31 juillet 2023

Hey there,
Jason here from Shopify. Thank you for taking the time to share your review of the Collabs App with us. Your feedback is extremely valuable. I'm sorry to hear ...

Modifié le 26 juillet 2023

Update: 4 months later and new Collab members still have to create a Shopify account in order to onboard. A new feature lets brands manually add members, which sounded like it would be a great way to quickly onboard -- but turns out this feature STILL requires them to create an account in order to activate their affiliate code. Shopify, you're so great in other areas, this isn't you! Please make ...

Lorals
États-Unis
12 mois d’utilisation de l’application
Shopify a répondu 13 décembre 2022

Hi there,

Vance here from Shopify. We appreciate you taking the time to leave feedback for the app. I'm sending you an email to open the lines of communication and offer ...

30 décembre 2023

After utilizing this feature for a year, it's become evident that the strategy of providing discount codes to influencers is flawed. These codes are frequently intercepted by bots and dispersed across public discount sites, allowing customers to access them without the intended influencer engagement. Consequently, influencers are unfairly earning commissions on these sales. This issue has ...

edelkrone
États-Unis
11 mois d’utilisation de l’application
Shopify a répondu 1 janvier 2024

Hi there,
Vance here from Shopify. We appreciate you taking the time to leave feedback for the app. I'm sending you an email to open the lines of communication and offer ...

7 juin 2023

It theory its a great idea... execution sucks! Talk about lost products, time and money...its like chasing around preschooler's to post something...some got the products and didn't even post...over a dozen sent out...zero sales... HARD PASS until they are held reliable!

Oak + Tonic
Canada
11 mois d’utilisation de l’application
Shopify a répondu 11 juin 2023

Hi there,

Thank you for taking the time to provide us with this incredibly valuable feedback. I'm going to follow up with you over email to open up the lines of communication ...

18 septembre 2023

We switched over to this app from Refersion and are starting to regret it. Collabs discount codes don't stack, and when you use a 3rd party plugin to stack the discounts codes arent registered to their respective influencer, thus having to manually figure out how to send them their commissions.

Lunautics
États-Unis
10 mois d’utilisation de l’application
Shopify a répondu 21 septembre 2023

Hi there,

Mario here from Shopify support, thank you for taking the time to install and use the Collabs channel on your store and leave a review. I'm going to follow up with ...

20 juillet 2023

1. Not enough documentation. You need to go back and forth too much with support to learn anything more than the 2 help pages, which you don't learn much from. It seems that support beats around the bush especially regarding what they realize with be a sensitive topic, like #2 below.
2. My biggest beef, is that when I had set up a test Creator account with another one of my email addresses, the ...

eJools
États-Unis
10 mois d’utilisation de l’application
Shopify a répondu 25 juillet 2023

Hi there,

Vance here from Shopify. Thank you for taking the time to leave feedback for the app. I've sent you an email to connect and offer further support.

Vance | Shopify

8 août 2023

I should have listened to the reviews. This app is more trouble than it's worth. The only way you can invite an influencer is through email. You have to create your own shareable links and discount codes for affiliates to share. I'm a shop owner not a coder. I use Shopify for simplicity and this app just wastes my time. The support is non-existent, they reply with canned responses. The gift ...

Modern Alchemy LLC
États-Unis
9 mois d’utilisation de l’application
Shopify a répondu 11 août 2023

Hi there,

Thank you for sharing your feedback. Affiliate links and discount codes are automatically generated for you, so no coding experience is required. As for inviting ...

15 juin 2023

This forces you to use collaborators that are only within the Shopify Network. What if we want to use our own influencers that are not here?

Previously I was able to do this with my other business. However, I cannot figure out how to make that a possibility now that this app has been updated.

dBoldTees
États-Unis
9 mois d’utilisation de l’application
Shopify a répondu 15 juin 2023

Hi there,

Ashley here from Shopify support, thank you for taking the time to install and use the Collabs channel on your store and leave a review. I'm going to follow up with ...

14 novembre 2022

1. Older signup process was better, I seem to remember it just had social handles to add?
2. The confirmation emails to applicants need to be able to be customised with a template. The default wording should be editable.
3. There should be an option to contact confirmed applicants, in segments/tiers, or send them newsletters or even contact them individually.

S.P.C.C Official Store
Afrique du Sud
9 mois d’utilisation de l’application
Shopify a répondu 15 novembre 2022

Hello,

Ashley here from Shopify. Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication so ...

Modifié le 5 février 2024

The product categories do not include mine, making his app useless for my business. How can I find anyone or they find me if my type of business is not mentioned?

re your reply... what would be close to education?

Laughing Ogre Press
États-Unis
9 mois d’utilisation de l’application
Shopify a répondu 5 février 2024

Thank you for your review. Please select those closest product type to your products. If you don't beleieve there is one, then please contact our Support Team (https:// ...