Avis (271)

Note globale
3,2
Nombre d’avis par note
  • 39 % des avis sont des avis à 5 étoiles
  • 7 % des avis sont des avis à 4 étoiles
  • 11 % des avis sont des avis à 3 étoiles
  • 11 % des avis sont des avis à 2 étoiles
  • 31 % des avis sont des avis à 1 étoiles
7 septembre 2022

I read a lot of reviews before trying this app out and thought maybe some may have been a little harsh. I gave it a try but am already annoyed that I can't edit various things after set up. For example I added the widget on my page to see how it would look, I don't like it but now there is no option to remove it. The app doesn't work as suggested and after fiddling about with a few sections it won't work as advertised. Therefore, I haven't invited anyone to join and won't be. I would like to delete the app but also no option to do this so unless they respond to my email asking for it to be deleted I am going to have to look through the code and hopefully delete all the correct elements to remove this completely from my store. I wish I had not tried it and took on board fully the other bad reviews.

Cottage Fresh Scents
Royaume-Uni
21 jours d’utilisation de l’application
15 juin 2023

Not supporting Spain, I was very excited when I reached 10k sales but I can't join. It should be written in somewhere BIG to let customer know which countries are supported

Next Step
Espagne
16 jours d’utilisation de l’application
Shopify a répondu 15 juin 2023

Hey there,
Jason here from Shopify. Thank you for taking the time to share your review of the Collabs App with us. Your feedback is extremely valuable. I'm sorry to hear about finding out that Spain is not available with the Collabs Network at this time. There are still many other features Collabs offers. I'm going to follow up with you in an email to get more into detail.
Jason | Shopify

17 août 2022

Can't seem to delete the app. Also can't remove the on-site popup that it creates during setup. It's a 1-way street !

Gifts Finder
Royaume-Uni
14 jours d’utilisation de l’application
Shopify a répondu 19 août 2022

Hi there,

Thomas here from Shopify support, thank you for taking the time to install and use the Shopify Collabs app on your store and leave a review. This feedback is so valuable to us - it lets us know how we can improve with each future iteration of our app. I'm going to follow up with you over email to open up the lines of communication so I can ensure that your feedback is put on the desk of our developers!

Thomas | Shopify

4 juillet 2022

Contacted Dovetale with no reply back. Finding content creators typically is to take the place of a company having to build their own branded social media. The app requires the company to have its own account. Was looking to get around this. Then tried to contact them to see to what point of a branded account was needed to get no reply

Threaded Stitch
États-Unis
10 jours d’utilisation de l’application
Shopify a répondu 6 juillet 2022

Hi there,

Charlotte here from Shopify support, thank you for taking the time to install and use Dovetale on your store and leave a review. I am sorry to hear you have been unable to get in touch with our team. I understand you need support in understanding how the app functions and how to best use it. To answer your main question here, a branded account on Dovetale would be a website and an Instagram account, which allows you to connect and work with Instagram influencers around the world. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.

Charlotte | Shopify

27 mai 2023

not available in our countries

OPTION FASHION STORE أوبشن فاشن ستور
Turquie
8 jours d’utilisation de l’application
Shopify a répondu 30 mai 2023

Hi there,

Thank you for taking the time to provide us with this incredibly valuable feedback. I'm going to follow up with you over email to open up the lines of communication in case there is anything I can assist you with.

Ashley | Shopify

26 juin 2022

Signed up for this app and had immediate interest from over a dozen influencers who all joined up and none of their affiliate links work. Embarrassing! When I contacted support for help they either wouldn't respond or said they would respond and days later still nothing. Can't have that kind of business model in this fast pace e-commerce market. I get the error message "There was an issue creating an affiliate code" for every affiliate. Now I have to decide if I should just switch it off and look for another solution rather than wait days while my influencers wonder whether I have my stuff together or not.

AP4Liberty
États-Unis
4 jours d’utilisation de l’application
Shopify a répondu 28 juin 2022

Hey there,

Thomas here from Shopify. Thank you for bringing this to our attention! I'm going to follow up with you over email to open up the lines of communication and see if we can provide more support for you.

Thomas | Shopify

30 octobre 2022

I don't recommend this app at all. The sign up process for applicants is too complicated. They are required to create a Shopify account just to apply. On top of that, they are required to link up a social media account (not just provide their handle, but actually give permission to Shopify to connect to their personal accounts) BEFORE even being accepted. My applicant can't even finish the process because of error messages. When I reached out to support, all they told me was to have her clear her cache which did nothing to help, she tried multiple devices. I'm uninstalling.

Topaz & Pearl
États-Unis
3 jours d’utilisation de l’application
Shopify a répondu 31 octobre 2022

Hi there,

Thanks for leaving a review of our app. My name is William with the marketplaces team and I wanted to help address some of your concerns. Creating a Shopify account actually adds to the security of both merchant and creator information as this app does track the commission a creator earns and allows them to work with multiple creators simultaneously. I can reach out to you to discuss further if you'd like to try and resolve the underlying issues. Please watch for my email.

William | Marketplaces Support Specialist
Shopify

16 juin 2023

I cannot invite any creator, as my .csv file isn't recognised... Also, where can we join your customer support ?!

Berteil
France
2 jours d’utilisation de l’application
Shopify a répondu 16 juin 2023

Hi there,

Ashley here from Shopify support, thank you for taking the time to install and use the Collabs channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.

Ashley | Shopify

27 juillet 2023

Cannot create online store page as it keeps on loading. Must try but it still lacks lot of features.

Casetonics
Inde
2 jours d’utilisation de l’application
Shopify a répondu 31 juillet 2023

Hi there,

Thomas here from Shopify. Thank you for taking the time to provide us with this incredibly valuable feedback. I'm sorry to hear of the struggles you are facing setting up and using the app. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address this concern.

Thomas | Shopify

17 octobre 2022

Overall, the application is great and has great potential. PROBLEM: Like everything else lately, they create the flow with the Shopify brand throughout, so it's not your own brand solution. This makes every vendor look like a shop and not a brand.
It's a shame that shopify is using our business to promote theirs while getting paid by us. Even to get an account as an influencer you have to register in shopify platform.

DICCI
Portugal
Environ 5 heures d’utilisation de l’application
Shopify a répondu 19 octobre 2022

Hi there,

Thank you for trying out Shopify Collabs and leaving a review for us. We're always looking for ways to make our app the number one choice for both creators and merchants to collaborate with each other. I'll reach out to you to get specific feedback that I can pass on to our development team.

William | Marketplaces Support Specialist
Shopify