리뷰 (234)

전체 평점
2.9
평점 수준당 개수
  • 평점의 36%가 별 5개입니다
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2023년 12월 30일

After utilizing this feature for a year, it's become evident that the strategy of providing discount codes to influencers is flawed. These codes are frequently intercepted by bots and dispersed across public discount sites, allowing customers to access them without the intended influencer engagement. Consequently, influencers are unfairly earning commissions on these sales. This issue has resulted in more financial loss than gain for our company. Additionally, the platform lacks a crucial functionality for mass communication with influencers, making it challenging to keep them informed about the latest product news and updates. This significant oversight hinders effective collaboration and marketing strategies.

edelkrone
미국
앱 사용 기간 11개월
답글 Shopify개 2024년 1월 1일

Hi there,
Vance here from Shopify. We appreciate you taking the time to leave feedback for the app. I'm sending you an email to open the lines of communication and offer further support.
Vance | Shopify

2023년 12월 10일

This app is a joke. The "influencers" who use it are after free product only. There is no way to hold them accountable for actually promoting the product. Every single collab who has applied, never posted to any socials after getting their product and have stopped communicating with us. We since changed our gift to 50% off their first order instead of free product - now anyone who applies private messages us on Instagram asking for free product to promote. What a joke.

Backroad District Clothing Boutique
미국
앱 사용 기간 7개월
답글 Shopify개 2023년 12월 13일

Hi there,

Thomas here from Shopify. Thank you for taking the time to provide us with this incredibly valuable feedback. I'm sorry to hear of the struggles you are facing setting up and using the app. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address this concern.

Thomas | Shopify

2024년 4월 4일

Please note: do not install this app, we did not like the app. So removed, major problems with our shop since the removal of this app. The product photos and backend are no longer shown, just like the blog no longer has photos.
It's not even worth 1 star!

Chique Design
네덜란드
앱 사용 기간 대략 13시간
답글 Shopify개 2024년 4월 10일

Hi Chique Design, thank you for the review and your feedback. We have been experiencing a platform issue regarding images on the store front not being visible and our technical team is actively working on a resolution for this. The issue with your images is separate from the collabs app.

We'd love to hear more about why the collabs app did not work for your business. -Shay, Shopify Support

2023년 10월 6일

I feel like almost every applicant is a fake person. I am getting several applicants, which I thought was good at first. When I take a look at their profiles it's obvious they are not real accounts. I have sent offers to many but no communication or next step after that has happened with any of them.

Beauty In Stone Jewelry
미국
앱 사용 기간 대략 1년
답글 Shopify개 2023년 10월 9일

Hi there,
Vance here from Shopify. We appreciate you taking the time to leave feedback for the app. I'm sending you an email to open the lines of communication and offer further support on this.
Vance | Shopify

2024년 1월 10일

I had high expectations, and have been disappointed. Poor customization options, reoccurring issues verifying required social accounts during application process, lack of resources and manual entry when trouble shooting.

MECHEE
미국
앱 사용 기간 4개월
답글 Shopify개 2024년 1월 12일

Hi, there! Thank you for providing your feedback. It has been documented and submitted to the relevant teams. - Skye, Shopify Support

2024년 2월 23일에 편집됨

*** Update: Shopify customer support said there's a problem with Meta integration that they're working to fix, so there's still hope. ***

When setting up Instagram I keep getting this confirmation:
"You've now linked Shopify Collabs to Facebook"
but then on the Collabs settings this error shows:
"To connect you must grant Page permissions for at least one Facebook Page"

Looked through shopify forums but couldn't figure this out.

StudioSharonGuy
이스라엘
앱 사용 기간 4일
답글 Shopify개 2024년 2월 21일

Hi, There. Thank you for taking the time to leave your review. You will want to make sure that your Facebook account has a Facebook Page that you will be connecting your account to. If you're not sure how to create your Facebook page, please follow the steps here: https://shopify.link/6M4B. If you do have a Facebook Page and you're not sure how to grant permission to Shopify, please follow this help doc: https://shopify.link/bYpk. If you're still not able to connect your page, please contact our support team so they can take a look at this for you: https://shopify.link/WJna. Write "I need support" in the chat, and follow the prompts to connect. -Kitana, Shopify Support

2023년 9월 18일

We switched over to this app from Refersion and are starting to regret it. Collabs discount codes don't stack, and when you use a 3rd party plugin to stack the discounts codes arent registered to their respective influencer, thus having to manually figure out how to send them their commissions.

Lunautics
미국
앱 사용 기간 10개월
답글 Shopify개 2023년 9월 21일

Hi there,

Mario here from Shopify support, thank you for taking the time to install and use the Collabs channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.

Mario | Shopify

2024년 2월 26일

Stopped displaying page properly after only a few days, landing page looks awful, no buttons displayed images randomly placed. Looks cheap.

Chokers.co.uk
영국
앱 사용 기간 4일
답글 Shopify개 2024년 3월 20일

Hi, there!

Thank you for sharing your feedback.

We're sorry to hear it did not meet your expectations. Our team would like to further understand the specific issues you're experiencing regarding the page not loading, button and image display. If you'd like, you can chat with us more in depth via the Shopify Help Center: https://shopify.link/vRnL. -Victoria, Shopify Support.

2024년 5월 4일

This app is a waste of time.

Lormil&Verger
미국
앱 사용 기간 대략 2시간
답글 Shopify개 2024년 5월 6일

Thanks for the review. We would like to get a better understanding of your experience with the Shopify Collabs app. If you could update/edit your review to include some additional context on what you liked or disliked about the application - we would appreciate it. The feedback that we receive allows us to build a better application for all merchants. Additionally, you can reach out to our live support team about any issues that you may have encountered using the application by navigating to our Help Center: https://shopify.link/goV1. -Ollie, Shopify Support

2024년 9월 5일

We used several Influencers and not one single one of them did anything, they all where happy to collect the FREE gift, after we informed them the gift is your use and to promote our product to their followers. One replied and added that they don't care... it is free and they do not need to do anything else.... this is an absolute disgrace that they demand FREE products and are not willing to promote your business ... nothing in life is for free... Do not use this App there are no rules for the influencer - unless you are happy just to give stuff for FREE

Skin Nutrient™ Award Winning Skincare
오스트레일리아
앱 사용 기간 3개월