Shopify Collabs , 리뷰 178개

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2023년 4월 29일

My account was grandfathered into Collabs from Dovetale. I have spent 2 days trying to invite and receive an invitation to collab with another business owner. We both sent emails and messages and have not received any answers to what would be a simple solution. This app used to be so easy to use before it changed to collabs. I'm very disappointed. It has good features, but it's useless if you can't properly invite or register to use them.

Gyv Me Body
미국
앱 사용 기간 대략 2년
답글 Shopify개 2023년 5월 1일

Hi Gyv Me Body team,
William here from Shopify support, thanks for taking the time to use and review the Shopify Collabs app, we appreciate all feedback we receive. I'd like to reach out to you to discuss the situation you've described here and work to resolve it. We'd love our app to work for you.
William | Marketplaces Support Specialist
Shopify

2022년 6월 27일

Yes, AP4Liberty is right. The link for the affiliates are not working although the discount code is. I'm surprised to find that this basic feature is not working. The APP is not usable right now until the developers fix it.

Kibbles!
싱가포르
앱 사용 기간 1년 초과
답글 Shopify개 2022년 6월 29일

Hi there,

Thomas here from Shopify. Thank you for bringing this to our attention! I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.

Thomas | Shopify

2022년 8월 30일

Excited for what this app promises but Instagram account won't connect and PayPal payments to creators doesn't work. Still waiting for my ticket to be answered.

GEO
미국
앱 사용 기간 1년 초과
답글 Shopify개 2022년 8월 31일

Hi there,

Vance here from Shopify. Thank you for taking the time to leave feedback for the app. I've sent you an email to connect and offer further support to work through any issues you're facing!

Vance | Shopify

2023년 3월 29일

We really like how simple the set up is and how easy it is to reach out to creators.

However, when we try to get creators to sign up we have a lot of creators that run into errors and then choose to opt out of the affiliate program. Then to make it worse we have reached out to support and not got any feedback.

That issue is a big issue for us but if resolved would be a 5 star app.

Poli Pet Products
미국
앱 사용 기간 대략 1년
답글 Shopify개 2023년 3월 31일

Hi there,
Vance here from Shopify. We appreciate you taking the time to leave feedback for the app. I'm sending you an email to open the lines of communication and offer further support.
Vance | Shopify

2023년 3월 22일

Tutto bello e ben fatto, ma non si dovrebbe richiedere per forza l'iscrizione al creator su Shopfy. E' una frizione in più che frena tanti creator.

Pasticceria Brignone
이탈리아
앱 사용 기간 11개월
2023년 4월 26일

Is so complicated to use. If you want to invite an influencer, you would have to import an excel file, etc. No way to create links or other creatives and send them to affiliates. No way on sending a message to the affiliates. I have tried for several weeks to figure this out but it just doesn't have the functionality... I am going to delete from my store and use Affiliatery which is free

MacondoForever
미국
앱 사용 기간 10개월
답글 Shopify개 2023년 4월 29일

Hi there,

Mario here from Shopify support, thank you for taking the time to install and use the Collabs channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on these roadblocks.

Mario | Shopify

2023년 3월 15일

I have also been having troubles wiht the sign in process. Affiliates have not been able to lnk there accounts and then getting error messages and then not being able t complete the process. Huge game breaker.

Added features around storing creative and content for the influeceers to use would also be very useful.

I am switching provider.

Limber
뉴질랜드
앱 사용 기간 7개월
답글 Shopify개 2023년 3월 23일

Hi there,

Thank you for taking the time to provide us with this feedback. I'm going to follow up with you over email to open up the lines of communication in case there is anything I can assist you and your affiliates with these difficulties and suggestions.

Mario | Shopify

2023년 4월 24일

I am not sure how well this works. I have been trying to link my IG account for a few weeks now with no success. I have reached out to support but got no reply.

Black Lava Vape
미국
앱 사용 기간 7개월
답글 Shopify개 2023년 4월 25일

Hi Black Lava Vape,

Thank you for taking the time to review the Shopify Collabs app. My name is Brett and I'll be assisting you today. We'd like to make sure you're getting the support you need, so I'll be following up via email to see if we can help get your Instagram connected!

Brett | Shopify Support Specialist

2022년 9월 8일

Not what I was expecting. As someone who struggles to find influencers I thought this would be a platform where I could easily offer a collab but the discover tab seems useless? I can't send these influencers an active offer really unless I DM I thought it would be like the middle man type of app.

Brinisity
미국
앱 사용 기간 6개월
답글 Shopify개 2022년 9월 11일

Hi there,

William here from Shopify support, I'd love to open a dialogue with you about what you need to make this app just right for you. Collabs has launched recently and we're happy to look to where merchants like yourself would like it to go. Please look out for my email so we can discuss.

William | Marketplaces Support Specialist
Shopify

2022년 8월 16일

I currently use another Affiliate Application for my shopify store, but was eager to switch to this app once I saw that it would be included in my shopify subscription. However I haven't switched over as my current affiliates don't always want to sign up using their social media accounts as they prefer to sign up via email. I wish there was a feature at would allow me to email out an invite or to manually add an affiliate. For this reason alone I'm sticking with my current app even though it costs me additional fees every month. Close but not quite Shopify.

Snufflebean Yarn
영국
앱 사용 기간 5개월
답글 Shopify개 2022년 8월 19일

Hi there,

Thomas here from Shopify support, thank you for taking the time to leave a review. This feedback is so valuable to us - it lets us know how we can improve with each future iteration of our app. I'm going to follow up with you over email to open up the lines of communication so I can ensure that your feedback is put on the desk of our developers!

Thomas | Shopify