Shopify Collabs , 리뷰 178개

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2022년 8월 2일

Really like this app but there are some small updates that could be done to make it even better. For one, the fact that you can't create different templates for the welcome email is such a miss. We have to copy/paste/rewrite the welcome email to each affiliate we accept into our program. Also, it would be ideal if there was communication/emails to the affiliates when they made a sale - this would help incentivize and let them see how much they are making. Additionally an integration into Klaviyo would make it so much easier to communicate and do campaigns with your partners.

Marea Wellness
미국
앱 사용 기간 9개월
답글 Shopify개 2022년 8월 5일

Hi there,

Charlotte here from Shopify support, thank you for taking the time to install and use Dovetale app on your store and leave a review. This feedback is so valuable to us - it lets us know how we can improve with each future iteration of our app. I'm going to follow up with you over email to open up the lines of communication so I can ensure that your feedback is put on the desk of our developers!

Charlotte | Shopify

2022년 5월 27일

We just signed up but cannot find any documentation or videos explaining how set up influencer commission rates and we do not know if this works if we are offering an auto discount on products in our store now. We also cannot find any documentation on how to use the dovetale discover function to search for influencers. Some clear self learning documentation or videos would be very helpful.

LeVaye' Cosmetics
미국
앱 사용 기간 7개월
답글 Shopify개 2022년 5월 31일

Hi there,

Vance here from Shopify. Thank you for taking the time to leave us your feedback. I've sent you an email to help provide answers to your questions. I've also passed this feedback onto our developers so we can update our documentation to contain more information in the near future.

Vance | Shopify

2022년 11월 3일

I haven't started using this yet but have a question. If influencers don't link their social media to this program, doesn't it mean that the only way for them to generate affiliate sales is through an affiliate link. Is this the reason for the link. This way they simply need to mention the @ of the store, and it still gets considered as a referral - a more natural one at that - rather than referrals only coming through via their unique link.

omiwoods
캐나다
앱 사용 기간 7개월
답글 Shopify개 2022년 11월 7일

Hello,

Jackie here from Shopify. Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Jackie | Shopify

2022년 11월 12일

The application for creators should be quick and seamless. Creators/Influencers are lazy and slow. They barely respond to their emails and DMs let alone create a shopify account and fill out an entire questionaire just to be added to our list. Ask the developers to work on this. It has a huge potential but the shopify registrations should be expedited. Maybe something like a login with google or facebook to speed it up

Gripzilla - The Best Grip and Forearm Strength Exercises, Arm Wrestling Tools, Hand Grippers to Improve Grip Strength
미국
앱 사용 기간 5개월
답글 Shopify개 2022년 11월 15일

Hello,

Ashley here from Shopify. Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication so that I can pass your suggestions along to our developers.

Ashley | Shopify

2023년 5월 3일

Having issues saying i don't have permission and have to keep reinstalling.
But people are applying fine via website.
Could i please have some help with this. Thanks

Bueno Shoes
오스트레일리아
앱 사용 기간 대략 2개월
답글 Shopify개 2023년 5월 10일

Hey there,

Jason here from Shopify. Thank you for taking the time to share your review of the Collabs App with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing setting up and using the app. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address this concern.

Jason | Shopify

2023년 3월 9일

Has great potential but needs some extra bits adding to make it awesome !!

1. Auto assigning tiers to new affiliates should be an option if running multiple options
2. When selecting collections within the tiers allow multiple selections not one at a time rather time consuming when you have multiple collections
3. On commission options a option for "FIXED AMOUNT PER PRODUCT" should be a choice if i want to pay someone $10 for selling a specific product I'm promoting this should be available. You should be able to assign multiple commission options to one tier as well
4. A Media Area where we can upload media for those we are collaborating with so that they can share brand specific promotional content with there followers
5. Other forms of paying the affiliates not just Paypal

Vyral
미국
앱 사용 기간 대략 2개월
답글 Shopify개 2023년 3월 11일

Hi there,

Thank you for taking the time to provide us with this feedback! I would be happy to bring these back to our team for consideration in the future. I'm going to follow up with you over email to open up the lines of communication in case there is anything I can assist you with any one of these suggestions.

Charlotte | Shopify

2022년 9월 29일에 편집됨

There are things I really like about this app and things I do not. I think it is pretty easy to use and I like that everything is in one place. That being said, sometimes it glitches though. Also, I don't like the way the gifting works with it. I hate that to offer a gift you have to go through all your products one by one and add them, just to allow people to choose from them. I wish you could choose collections that people can pick from. I can't imagine what this will be like in the future as I add more products to my site. Also, I don't like the page that the members see when choosing a gift. it shows 1 product at a time and you have to scroll down through them all. It would be nice if the page had them 3 or 4 next to each other, as well as being able to choose what the page looks like to match with our website. I feel like there is definitely more work to be done on this to make it better.

HUELLA
미국
앱 사용 기간 대략 2개월
답글 Shopify개 2022년 9월 27일

Hi there,

Charlotte here from Shopify support, thank you for letting us know about this issue you were experiencing on Shopify Collabs. Our engineering team has now fixed the Applicant page loading error, and you should now be able to navigate to that page as normal! Our team has sent you and email in order to make sure that the app is now working as expected.

Charlotte | Shopify

2022년 5월 12일

The app itself appears to be easy to use and functional enough for a free app. We set it up easily and started to invite affiliates. However, we quickly saw that nothing was tracking. Our site is built in Webflow using Shopify + Recharge. We learned after the fact that Dovetale does not support this. This should be made clear UP FRONT. Making sure others do not end up in the same boat.

Completing the Puzzle
미국
앱 사용 기간 9일
답글 Shopify개 2022년 5월 15일

Hi there,

Thomas here from Shopify. Thank you for taking the time to leave us your feedback. We have passed this feedback onto our developers and we shall update our documentation to reflect this in the near future.

Thomas | Shopify

2023년 3월 29일

Do not use this App if you have Markets in use with redirects based on location.

The app would be 5 star review if not for the fact that affiliate links don't redirect based on Market.

If you have .co.uk, .com and .eu domains everyone who visits your store via an affiliate link will be sent to your primary domain, meaning if you have your website localised it's totally useless.

Major design flaw unfortunately, spending weeks localising your website to end having to unlocalise it to use this app is a grim experience.

Twisted Beast
영국
앱 사용 기간 8일
답글 Shopify개 2023년 3월 31일

Hi there,

Nate here from Shopify. Thank you for sharing your feedback, we appreciate you taking the time to share your experience with using the Collabs app. We also want to make sure that you get the support you need regarding the issues you're reporting. I'll be sending an email out to open the lines of communication, and help where I can.

- Nate | Shopify

2023년 1월 14일

It's great for being a free app that allows us to manage influencers and also give influencers a way to manage their brands. However, it's extremely lacking some crucial features: 1) Can't add members manually, especially via a CSV file import, 2) Never in a million years would I know to click the Affiliates heading to see where to add new affiliate tiers, 3) Never in a million years would I know to click on the onboarding checklist to edit the application page. The UX is so strange in this app. So many things that are weirdly buried and lacking features, but can't complain because it's FREE.

Wildlife Tree
미국
앱 사용 기간 6일
답글 Shopify개 2023년 1월 17일

Hi there,

Ashley here from Shopify. We appreciate you taking the time to leave feedback for the app. I'm sending you an email to open the lines of communication and offer further support.

Ashley | Shopify