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The Collabs interface and overall app is very helpful and easy to use - however it feels extremely limiting in terms of how brands can search for and discover creators that fit what they're looking for.
Priority suggestions/wishlist from a brand using Collabs:
-Better/more demographic search filters (Age, Interests, Local Regions)
-Would love a "Top Suggested Influencers" page or tab that offers intelligent suggestions on creators we should reach out to
-Make it easy to see when creators are ACTIVE on Shopify Collabs or add a "Badge" to creators who are more active than others (this would be HUGE for brands using Collabs)
Shopify doesn't do enough promotion/recruiting to attract high level creators to the Collabs app. Having influencers with larger audiences would make it more of a go-to for brands and creators alike. And solve the "which affiliate platform should we use" dilemma that small brands and creators go through. As a small brand, Collabs is the most affordable, user-friendly way to share profits. Making Collabs the obvious choice should be a priority for Shopify.
we've been "scammed" and taken advantage of several times, due to to the fact that Collabs doesn't "vet" their creators. We ship products to our partners and there's zero communication or response after. After talking with other brands ,it seems as if this is a common problem with Shopify Collabs.
Hey there, thanks for the review and providing your feedback. I have brought this to the attention of our developers to take a look into. With that being said, it may be possible to create contracts that outline the expectations for the work the creator will carry out. I encourage you to seek legal advice when drafting any type of contract. -Ollie, Shopify Support
I have only just activated this - and the idea is that I have given a Collaborator 10% off their first purchase and from there they will get 15% on every item sold. The items AOV is $250 plus. It remains to be seen if anyone will bite, however, I see I have nothing to lose and the process to get it set up and reach out to legit micro-influencers is easy. Let's see. I am new to this.
So far not many complaints but think there are a ton of improvements that could be made. Would love to see a way to rate the creators so as a brand we understand the past experiences with that creator. Also when recruiting would be nice to have more data to filter on, like age, interests. Thanks
The app is good, but unfortunately all but one, of collabs, including those who initiated contact, just took the free gifts but did nothing to promote them, even after contacting them. Maybe there should be a rule that anyone receiving a gift via this app is committed to doing at least one promo.
Hi there, thank you so much for your review. I am sorry to hear about this experience while using Shopify Collabs. Shopify does not create or enforce contracts between merchants and influencers. We recommend creating a contract and seeking legal aid in enforcing contractual obligations. -Shay, Shopify Support
Initally positive, but after getting the first few sales through influencers I noticed that some sales weren't attributed to the influencer. I set it up so discounts don't stack and when the discount isn't applied it seems as though the sale is not attributed to the influencer, giving them lower and innacurate commissions which could harm future collaborations.
Unsure how to resolve this as I went through all the settings and there seems to be no way to account for this.
Hi there, thank you for your feedback. I can certainly see why this would be an issue and I'd recommend reaching out to our support team about this so we can investigate this matter further. You can chat in with our team via the Help Center: https://shopify.link/vRnL. -Victor, Shopify Support
Conversions are not happening.
Thanks for taking the time and sharing this feedback. If you're not getting any conversions from the collaborators, then you can consider trying other collaborators. However, if you believe there's an issue or a bug, then you can get in touch with us via the Shopify Help Center (https://shopify.link/vRnL). Cheers. -Elias, Shopify Support
Could be amazing but it needs a better team.
There’s no way to automatically segment and send out mass emails to our affiliates about new items or sales. There’s also tons of issues with affiliates placing orders and earning commission on their own orders due to lack of proper tracking.
For anyone struggling with that, here’s my current workaround:
Basically go to Shopify collabs
-> payments -> click through each persons commission and what orders they were for.
If they did get commission for their own order, write down the order # and date.
Go back to payments dashboard then back to them and click “open a dispute”.
You’ll choose one of the dates (doesn’t matter which one if there’s multiples) and then In notes list all orders and dates and put “commission not paid to affiliate for their own orders”.
Then go back to payment dashboard, go to “in dispute” and click resolve.
Once you’ve clicked that, you will only click THE ORDERS THAT DO QUALIFY!
All other orders will drop off their commission owed.
Press accept and notice the new total on payment dashboard.
Until Shopify collabs fixes their tracking, this is the best solution for making sure your affiliates don’t earn commission on their own orders
Please, Shopify. You have potential for something truly amazing. Take the time and hire the right team to turn this around.
Hey there,
Jason here from Shopify. Thank you for taking the time to share your review of the Collabs App with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with sending mass emails to your affiliates and a concern about affiliates earning commission using their own code. There are options in place for both of these and I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address some of these concerns.
Jason | Shopify
The app is easy to integrate, but super buggy. The URL's it generates for affiliates don't work and I'm going on week 3 of waiting for someone from Dovetale to even answer my ticket. Really disappointing. Might have to remove this app for the lack of support.
Hello,
Jackie here from Shopify. Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Jackie | Shopify