Avaliações (282)
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***Update*** Received this response to my review:
"Hi, there. Thank you for taking the time to share your experience. I can understand your position and I'm happy to pass on your feedback. Unfortunately, there is no way to force a creator to promote a brand, but if you choose to use Collabs again you can create a contract that outlines the expectations for the work the creator will do. We recommend seeking legal advice if you do choose to create contracts going forward." Essentially, these "influencers" are under no obligation to review (good or bad) the product you send to them, so there's a real possibility you're just sending out free product and paying shipping for absolutely nothing. Learned my lesson, time to uninstall this app.
Well, sent two applicants products and nothing. Just throwing out product for free, apparently. I had hopes for this but it just ended up costing me money for the product, shipping supplies, and shipping costs, not to mention some fun goodies for presentation. I am reticent to do this again, seeing as there's no legitimate return.
Hi, there. Thank you for taking the time to share your experience. I can understand your position and I'm happy to pass on your feedback. Unfortunately, there is no way to force a creator to promote a brand, but if you choose to use Collabs again you can create a contract that outlines the expectations for the work the creator will do. We recommend seeking legal advice if you do choose to create contracts going forward. -Erin, Shopify Support
There's a lot of work to do here in terms of making influencers not hate the signup flow. On our side, the UI continues to be weirdly unintuitive even after years of using it.
Extra star deducted because the app just straight up stopped working on our store recently with no warning. We just discovered a little message saying "this app may not work as expected. Collabs needs to be updated by the app developer. Contact them for support or uninstall the app." Considering Shopify is the developer, you'd expect them to have this sort of thing covered.
Hi, there. Thanks for taking the time to leave a review. I would suggest reaching out to our support team directly, so that we can gather more context about this issue and assist further. You can reach our team via our help center here: https://shopify.link/WJna. -Rick, Shopify Support
this app continued to charge me after deleting it from my store!!
Thank you for bringing this to our attention. While Shopify Collabs is completely free to use for merchants and creators (https://shopify.link/d6DD), there may be a commission processing fee that's applied on some orders earned by affiliates. However, if you believe there's been a mistake on your Shopify invoice, then we'd be happy to take a closer look at your account. Please visit the Shopify Help Center (https://shopify.link/vRnL) and join us on a live chat. Cheers. -Elias, Shopify Support
easy
This app allows the creator to get free item/s upfront and then the creator not fulfilling their task of promoting the item on their socials. Then Ghosting the store, totally rude shameless & actual theft.! Not fair at all if you are a small struggling business. There should be some kind of verification process for the creator to pass or a rating that stores can assign based on the experience with the creator, those creators with low review ratings wont get used
We appreciate your feedback! I understand the discouragement that can emerge if a creator doesn't meet their obligations in an agreement. To tackle this, certain merchants choose to draft contracts that both parties can agree to. While Shopify serves as the platform linking merchants and creators, we are unable to enforce these agreements. If you encounter unmet collaborator tasks, it could be helpful to consult legal counsel. For additional details, please refer to the Shopify Collabs Terms of Service at: https://shopify.link/NGAG. -Iris, Shopify Support
Super easy to use
The app is good, but unfortunately all but one, of collabs, including those who initiated contact, just took the free gifts but did nothing to promote them, even after contacting them. Maybe there should be a rule that anyone receiving a gift via this app is committed to doing at least one promo.
Hi there, thank you so much for your review. I am sorry to hear about this experience while using Shopify Collabs. Shopify does not create or enforce contracts between merchants and influencers. We recommend creating a contract and seeking legal aid in enforcing contractual obligations. -Shay, Shopify Support
Improvements I would like to see is better search/filtering capabilities of the affiliates listed in the recruiting section of the app. Also, once an affiliate has joined the program, I wish it was easier for the affiliates to set up their automatic payments. Currently, it looks like the affiliates have to create a separate Hyperwallet account to get paid automatic commissions. I was hoping the affiliates could just enter their PayPal email address.
Shopify Collabs is an affiliate marketing tool designed to connect creators and brands. Whether you’re a business owner seeking partners, sending out gifts, or tracking affiliate offers, Collabs aims to help you drive more sales.
The product categories do not include mine, making his app useless for my business. How can I find anyone or they find me if my type of business is not mentioned?
re your reply... what would be close to education?
Thank you for your review. Please select those closest product type to your products. If you don't beleieve there is one, then please contact our Support Team (https://shopify.link/qL3P) for the next best steps. -Emily, Shopify Support