Recensioner (199)

Helhetsomdöme
2,7
Antal per omdömesnivå
  • 34 % av omdömena har 5 stjärnor
  • 8 % av omdömena har 4 stjärnor
  • 12 % av omdömena har 3 stjärnor
  • 14 % av omdömena har 2 stjärnor
  • 33 % av omdömena har 1 stjärnor
25 maj 2024

This app doesn't benefit anyone but the creator. I've had countless creators ghost me after receiving their products even after signing UGC creator contracts. Now I will have to take them all to small claims court! The problem is Shopify shouldn't allow shady people like that on their platform. I've reached out to them to let them know what happened and they're like "unfortunately there is nothing we can do"! How about suspend the accounts of creators who take advantage of brands just to get free products! When I had an issue with a creator on Influenster, the CEO immediately took action and even wanted to send me a refund for the $300 worth of product the creator got. Step it up Collabs. The app is supposed to be a positive, collaborative experience, not one that hurts the very brands that use shopify as their website host to run their businesses.

MAXDAHLIA Skincare
USA
Mer än ett år användning av appen
Shopify svarade 27 maj 2024

Thank you for sharing your feedback! I understand that it must be disappointing when a creator hasn't upheld their end of an agreement. For this reason, some merchants choose to create contracts that both parties can sign. Shopify provides the platform to facilitate the connection between merchants and creators, but we do not have the authority to enforce agreements. You may wish to seek legal counsel regarding any unfulfilled collaborator tasks. Please review the Shopify Collabs Terms of Service for details: https://shopify.link/NGAG. -Sophia, Shopify Support

21 juni 2024

Absolutely terrible experience. Creators just take free gifts and ghost. Shopify Collabs is a way for random people (not actual collaborators or influencers) to take free product from you. Not a way to make money, a way to lose money. Also, there is no expectation set by Shopify Collabs for these "creators". But of course there is an expectation to the business to provide something, whether free or a discount. Very disappointing. You are better off connecting with people yourself on social media platforms.

Jacob Bromwell®
USA
Mer än ett år användning av appen
14 juni 2024

Zero app localization for Japanese. Reached out multiple times to support but they never update the interface to include Japanese.

GoDoggy
Japan
Mer än ett år användning av appen
Shopify svarade 18 juni 2024

Hi, there. Thank you for taking the time to leave this review! It's great to hear you're interested in using Shopify Collabs and I'm happy to pass on your feedback. -Erin, Shopify Support

1 juni 2024

Love using this collabs app! So easy to use and helps keep everything organized.

The Elite Co
USA
3 månader användning av appen
4 juni 2024

This app allows the creator to get free item/s upfront and then the creator not fulfilling their task of promoting the item on their socials. Then Ghosting the store, totally rude shameless & actual theft.! Not fair at all if you are a small struggling business. There should be some kind of verification process for the creator to pass or a rating that stores can assign based on the experience with the creator, those creators with low review ratings wont get used

Belle Emporium
Storbritannien
Ungefär en månad användning av appen
Shopify svarade 18 juni 2024

We appreciate your feedback! I understand the discouragement that can emerge if a creator doesn't meet their obligations in an agreement. To tackle this, certain merchants choose to draft contracts that both parties can agree to. While Shopify serves as the platform linking merchants and creators, we are unable to enforce these agreements. If you encounter unmet collaborator tasks, it could be helpful to consult legal counsel. For additional details, please refer to the Shopify Collabs Terms of Service at: https://shopify.link/NGAG. -Iris, Shopify Support

2 juni 2024

Shopify Collabs is an affiliate marketing tool designed to connect creators and brands. Whether you’re a business owner seeking partners, sending out gifts, or tracking affiliate offers, Collabs aims to help you drive more sales.

Bijou Boutique
USA
5 dagar användning av appen
3 juni 2024

The Collabs app is great however it would be useful to see which influencers have already been invited to collaborate when browsing for new partners.

Shrieking Violet®
Storbritannien
Ungefär 2 år användning av appen
4 maj 2024

The app looks good at the beginning because it allows to look for influencer pretty easily...but:
1) there is no rating about the influencer...if they do a good job or not
2) There is no internal chat to communicate with them, after the first message, you need to switch to email
3) there is no mechanism to force the influencer to do their jobs...sometime they get free gifts but they don't do any promotion.

Dogs Cats Boutique
Tyskland
Ungefär en månad användning av appen
Shopify svarade 6 maj 2024

Hi, there. Thank you for taking the time to leave a review and share some feedback regarding the app! Our Collabs Team verifies all of the potential collaborators you can connect with to ensure that merchants are protected when working with them. I will be sure to share your feedback with our developers. -Mac, Shopify Support

2 maj 2024

The app is good, but unfortunately all but one, of collabs, including those who initiated contact, just took the free gifts but did nothing to promote them, even after contacting them. Maybe there should be a rule that anyone receiving a gift via this app is committed to doing at least one promo.

Just Cats - Gifts for Cat Lovers
Israel
3 månader användning av appen
Shopify svarade 6 maj 2024

Hi there, thank you so much for your review. I am sorry to hear about this experience while using Shopify Collabs. Shopify does not create or enforce contracts between merchants and influencers. We recommend creating a contract and seeking legal aid in enforcing contractual obligations. -Shay, Shopify Support

25 april 2024

It’s ok. Helps get name out, but not always the best. A lot of collabs are just looking for free product. We should be able to rate the Collabs and leave feedback. Sent out $$$$ in free product to promote to only have it grouped in with a bunch of other promo items and taking no time to explain our product.

MICHE
USA
22 dagar användning av appen
Shopify svarade 26 april 2024

Thank you for your review. While all the creators in our network are fully vetted, it's important to discuss individual expectations as they can vary from merchant to merchant. We appreciate your feedback and will be sure to record it. -Olivia, Shopify Support