Recensioner (298)

Helhetsomdöme
3,4
Antal per omdömesnivå
  • 40 % av omdömena har 5 stjärnor
  • 8 % av omdömena har 4 stjärnor
  • 10 % av omdömena har 3 stjärnor
  • 10 % av omdömena har 2 stjärnor
  • 32 % av omdömena har 1 stjärnor
9 augusti 2021

Hands down, the best customer service we have dealt with in the software space. Attentive team, fantastic UI, helpful how-to brand videos and easily optimized so we can easily manage tasks without taking up the entire day.

Better Booch Kombucha
USA
Ungefär 2 månader användning av appen
1 september 2023

My first app for affiliate marketing. Most of the applicants have very little following/engagement. We sent gifts and received nothing in return. Pretty much a thanks and goodbye. Really no benefit at all. Will look for an app that holds affiliates accountable and does a better job vetting influencers.

Best Day Ever Kids
USA
3 månader användning av appen
Shopify svarade 5 september 2023

Hi there,

Thomas here from Shopify. Thank you for taking the time to provide us with this incredibly valuable feedback. I'm sorry to hear of the struggles you are facing setting up and using the app. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address this concern.

Thomas | Shopify

14 oktober 2022

Needs a signature section and a way to communicate with collaborators. great for keeping things in one place

Hand Held Legend
USA
Mer än ett år användning av appen
18 november 2023

DONT DO IT SHOPIFY SUPPORT IT BAD IT NOT THE SAME THEY NEED TO BRING THE PHONE CALLS BACK

Positive Girl & Company
USA
3 månader användning av appen
Shopify svarade 22 november 2023

Hi there,

Vance here from Shopify. Thank you for taking the time to leave feedback. Are you having trouble with Collabs, or just seeking general support? I've sent you an email to connect and offer further help to work through any issues you're facing.

Vance | Shopify

Redigerat 2 februari 2024

***Update*** Received this response to my review:
"Hi, there. Thank you for taking the time to share your experience. I can understand your position and I'm happy to pass on your feedback. Unfortunately, there is no way to force a creator to promote a brand, but if you choose to use Collabs again you can create a contract that outlines the expectations for the work the creator will do. We recommend seeking legal advice if you do choose to create contracts going forward." Essentially, these "influencers" are under no obligation to review (good or bad) the product you send to them, so there's a real possibility you're just sending out free product and paying shipping for absolutely nothing. Learned my lesson, time to uninstall this app.

Well, sent two applicants products and nothing. Just throwing out product for free, apparently. I had hopes for this but it just ended up costing me money for the product, shipping supplies, and shipping costs, not to mention some fun goodies for presentation. I am reticent to do this again, seeing as there's no legitimate return.

Milk Box Candle Co.
USA
Ungefär ett år användning av appen
Shopify svarade 2 februari 2024

Hi, there. Thank you for taking the time to share your experience. I can understand your position and I'm happy to pass on your feedback. Unfortunately, there is no way to force a creator to promote a brand, but if you choose to use Collabs again you can create a contract that outlines the expectations for the work the creator will do. We recommend seeking legal advice if you do choose to create contracts going forward. -Erin, Shopify Support

18 april 2023

Great app and really easy to use.
The tech team are very helpful too.
I would highly recommend using this app to help grow your business using influencers.

HotSnap
Storbritannien
Ungefär en månad användning av appen
6 september 2023

We love this app, however recently we have been made aware of some issues that make it impossible for people to apply. Once they answer all the questions, the app won't let them do anything once they sign into their Instagram or other social media. Sometimes, it won't even let them sign in. Please fix this as it's impacting us a lot.

Blossom Automotive
Storbritannien
Ungefär ett år användning av appen
Shopify svarade 8 september 2023

Hi there,

Thomas here from Shopify. Thank you for taking the time to provide us with this incredibly valuable feedback. I'm sorry to hear of the struggles you and some of your influencers are facing setting up and using the app. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address this concern.

Thomas | Shopify

13 april 2021

Absolutely the easiest influencer management software we've ever used. Dovetale lets us quickly and easily integrate our influencer workflow with our shopify store allowing us to spend less time managing/fulfilling product samples and more time creating long lasting partnerships with content creators. Highly recommend for any store working with influencers and the price can't be beat!

The Crunch Cup
USA
Mer än 3 år användning av appen
Redigerat 18 oktober 2023

Funciono bien en un principio, pero ahora no funcionan los codigos de descuento de los colaboradores, no se donde escribir para que me puedan ayudar

5norte.cl
Chile
Ungefär ett år användning av appen
27 september 2022

I have multiple influencers trying to sign up as an ambassador but they are just getting the error message "We are unable to verify that your request originated from Shopify". Now when I test myself to try out you are required to create a Shopify account just to signup as an ambassador? What is this Shopify???

Notionified
Sverige
2 månader användning av appen
Shopify svarade 28 september 2022

Hi there,

I'm William from Shopify support. I understand that this experience is new however it is part of our efforts to ensure that merchant and creator data is protected in our authentication system. I'll reach out to you via email to discuss the specifics and work out any problems that you have with any of your ambassadors.

William | Marketplaces Support Specialist
Shopify