Recensioner (193)

Helhetsomdöme
2,6
Antal per omdömesnivå
  • 33 % av omdömena har 5 stjärnor
  • 8 % av omdömena har 4 stjärnor
  • 12 % av omdömena har 3 stjärnor
  • 14 % av omdömena har 2 stjärnor
  • 33 % av omdömena har 1 stjärnor
27 juni 2022

Dovetale requires you to connect your PayPal account to make payments to your creators and influencers. We have never been able to make payments and PayPal has absolutely no clue what this app is to offer help.

Moosh-Moosh
USA
5 månader användning av appen
Shopify svarade 29 juni 2022

Hi there,

William here from Shopify support, thank you for taking the time to install and use Dovetale on your store and leave a review for the app. I'd be happy to troubleshoot this connection with you to ensure that you are able to make payments to affiliates. Since this involves account specific information, I'll be sending you an email followup, please watch for this email.

William | Marketplaces Support Specialist
Shopify

2 september 2022

App is useless. Can't set up commissions, can't add/modify tiers, can't pay influencers and can't get a response for trouble tickets. The Dovetale intergration was easy to use, manage and set up. The switch the Shopify Collabs has been terrible.

SSV Custom Transfers
USA
4 månader användning av appen
Shopify svarade 6 september 2022

Hi there,

Vance here from Shopify. Thank you for taking the time to leave feedback for the app. I've sent you an email to connect and offer further support to work through any issues you're facing!

Vance | Shopify

1 september 2023

My first app for affiliate marketing. Most of the applicants have very little following/engagement. We sent gifts and received nothing in return. Pretty much a thanks and goodbye. Really no benefit at all. Will look for an app that holds affiliates accountable and does a better job vetting influencers.

Best Day Ever Kids
USA
3 månader användning av appen
Shopify svarade 5 september 2023

Hi there,

Thomas here from Shopify. Thank you for taking the time to provide us with this incredibly valuable feedback. I'm sorry to hear of the struggles you are facing setting up and using the app. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address this concern.

Thomas | Shopify

27 september 2022

I have multiple influencers trying to sign up as an ambassador but they are just getting the error message "We are unable to verify that your request originated from Shopify". Now when I test myself to try out you are required to create a Shopify account just to signup as an ambassador? What is this Shopify???

Notionified
Sverige
2 månader användning av appen
Shopify svarade 28 september 2022

Hi there,

I'm William from Shopify support. I understand that this experience is new however it is part of our efforts to ensure that merchant and creator data is protected in our authentication system. I'll reach out to you via email to discuss the specifics and work out any problems that you have with any of your ambassadors.

William | Marketplaces Support Specialist
Shopify

12 november 2022

I am surprised that this app does not support the native Shopify multi-language feature. I have French and English on the same store and the Shopify Collabs is only showing English. Tried using translation app in Shopify to translate but it seems incompatible because the shopify collabs run within its own iframe.

IREN Shizen
Frankrike
Ungefär 2 månader användning av appen
Shopify svarade 15 november 2022

Hello,

Ashley here from Shopify. Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.

Ashley | Shopify

16 april 2023

please review those fake influencers data before you go on into business with them.

I have taken the time to review Instagram and youtubers accounts, there's no legit ways those accounts get so many 10's of thousands of subscribers and no views with 2 videos posted!
A lot of IG accounts look good on paper but when you actually read the comments you can see that they are from comment pods of other fake influencers doing the same thing.

Trophy ShapeWear
USA
Ungefär 2 månader användning av appen
Shopify svarade 18 april 2023

Hi Trophy ShapeWear,
Thank you for taking the time to review the Shopify Collabs app. My name is William and I'll be assisting you today. The issue you've described here is that there is data from these social networks in our discovery feature that appears manufactured. We are only taking publicly available data to fill the discovery section, so if these accounts exist they can be shown in our app. Over time we’ll be adding more first-party data to improve the experience of finding credible creators. I'd be happy to follow up with you to discuss this in more detail.
William | Marketplaces Support Specialist Shopify

8 augusti 2022

I would give it zero stars. They have deprecated all campaign, tasks, and messaging features rendering it useless to run or manage any type of influencer campaign.

GummiShot
USA
24 dagar användning av appen
Shopify svarade 11 augusti 2022

Hi there,

Charlotte here from Shopify support, thank you for taking the time to install and use Dovetale app on your store and leave a review. This feedback is so valuable to us - it lets us know how we can improve with each future iteration of our app. I'm going to follow up with you over email to open up the lines of communication so I can ensure that your feedback is put on the desk of our developers!

Charlotte | Shopify

28 september 2022

Very unhappy, especially as a ShopifyPlus customer! This is not like GRIN or UPFLUENCE. The system is almost impossible for influencers to work with you. The sign in process is confusing, the gift section is confusing. The influencers have to go through so many steps and technical issues; they practically don't have time to concentrate on your products. This needs a TON of work. ShopifyPlus should actually find out how to run an influencer program before launching an App like this. I wish I didn't dig into it until it had been out for longer. Hoping for a much better experience in the future whenever this gets completely redone. Terrible.

H2BAR
USA
21 dagar användning av appen
Shopify svarade 30 september 2022

Hello,

Jackie here from Shopify. Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Jackie | Shopify

7 september 2022

I read a lot of reviews before trying this app out and thought maybe some may have been a little harsh. I gave it a try but am already annoyed that I can't edit various things after set up. For example I added the widget on my page to see how it would look, I don't like it but now there is no option to remove it. The app doesn't work as suggested and after fiddling about with a few sections it won't work as advertised. Therefore, I haven't invited anyone to join and won't be. I would like to delete the app but also no option to do this so unless they respond to my email asking for it to be deleted I am going to have to look through the code and hopefully delete all the correct elements to remove this completely from my store. I wish I had not tried it and took on board fully the other bad reviews.

Cottage Fresh Scents
Storbritannien
21 dagar användning av appen
12 december 2023

I have tried many times,there is no verification email,so how should I invite creators?

ZIGJOY
Hongkong SAR
Ungefär 3 timmar användning av appen
Shopify svarade 14 december 2023

Hi there,

Anh here from Shopify. Thank you for taking the time to share your review of the Collabs App with us. Your feedback is extremely valuable. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.

Anh | Shopify