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HI, Multiple ambassadors are trying to sign up but are getting following error messag: ''We were unable to verify that your request orginated from Shopify.'' They have cleared cache and also reload the page.
Could you please advise?
Really solid experience so far - would love some more flexibility on the layout of the application page, but other than that the functionality is good for what we're using it for.
Cannot get influencers paid automatically, have to manually process payments. Shopify refuses to work with PayPal to resolve this and blames it on the customer. Been trying to get it fixed for a month now with no resolution.
Hi there,
Anh here from Shopify support. Thank you for taking the time to share your review of the Collabs App with us. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.
Anh | Shopify
The app is a good way to get started with affiliate campaigns but I can't figure out a way to pause applicants. We have enough collaborators for now but they keep applying. If we remove our brand from the collabs network, the app tells us that existing affiliate links will be broken.
Not what I was expecting. As someone who struggles to find influencers I thought this would be a platform where I could easily offer a collab but the discover tab seems useless? I can't send these influencers an active offer really unless I DM I thought it would be like the middle man type of app.
Hi there,
William here from Shopify support, I'd love to open a dialogue with you about what you need to make this app just right for you. Collabs has launched recently and we're happy to look to where merchants like yourself would like it to go. Please look out for my email so we can discuss.
William | Marketplaces Support Specialist
Shopify
We used this app for a few months. It has a big database of influencers on Instagram, Youtube and TikTok. Majority quality data is on Instagram. We may manage the influencers inside the program. The most impressive thing is their customer service. It's the best Saas service I have ever experienced.
I was excited about this app because most of my marketing is through influencers and I am an influencer myself. The first sign of trouble was when one of my top referrers pointed out a sale that came via his referral link and was not registered as a referral. The final straw was when another referrer showed me how his referral link was coming up with a 404 page not found error. I've had to let all my referrers know that I'm shutting down the program for technical reasons. I hope Shopify can sort out the bugs and turn this into an awesome collab system, but in its current state I will not be using this app.
Hi there,
Vance here with Shopify - thank you for taking the time to let us know about your experience with the app. I've sent you an email to offer you further support.
Vance | Shopify Support
Dovetale has made it SUPER easy to evaluate potential influencer partnerships by allowing us to search any handle and see the account's metrics. The Dovetale team is also really responsive and always willing to help if we have any questions!
same as others on here, cant login, reset password does nothing, login submit button just spins endlessly, cant review product as cant use it...
Hey there,
Charlotte here from Shopify. Thank you for bringing this to our attention! I'm going to follow up with you over email to open up the lines of communication and see if we can get you logged back into the app. Talk soon.
Charlotte | Shopify
Just making the influencer sign up for a Shopify account is a deal killer.
Not working at all. I was hoping to be a good platform but unfortunately, it sucks!
Hi there,
Vance here from Shopify. We appreciate you taking the time to leave feedback for the app. I'm sending you an email to open the lines of communication and offer further support.
Vance | Shopify